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Authorizing the Committees on Labor & Civil Service and Public Safety to hold joint hearings regarding hiring, staffing, and retention challenges for the 911 Unified Call center, and the impact these challenges have on the health and well-being of 911 dispatchers
WHEREAS, 911 “dispatchers are a linchpin of the nation’s emergency-response infrastructure. Their responses to 911 calls directly impact how quickly police, firefighters and other first responders are sent to help and whether they go to the right place,” according to a Wall Street Journal article entitled “911 Emergency: Call Centers Can’t Find Workers”; and
WHEREAS, When most Philadelphians call 911, they understandably do not think about the other person at the end of the line – the 911 dispatcher answering their call. They expect, or more likely …
