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A couple of weeks ago, a patient who could not speak, reached for help through the City of Plano’s text to 9-1-1 program. Michelle Haggerty is the manager at Plano Public Safety Communications. Haggerty described the scenario.
“They had asthma and they were not able to make a phone call so with a Text to 911 we were able to get their location and able to provide E-M-S services for them,” Haggerty said.
Plano residents who are unable to talk in an emergency situation can send…
