Language that would reclassify public-safety telecommunicators as “Protective Service Occupation” personnel instead of administrative/clerical workers will not be part of a key defense funding bill, but 911 advocates expressed their intent to continue the reclassification effort through other legislative efforts in 2020.
911 telecommunicator reclassification language was one a many amendments included in the House version of the 2020 National Defense Authorization Act (NDAA), but this language was not part of the Senate version of the legislation, according to Brian Fontes, CEO of the National Emergency Number Association (NENA).
