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The job of a Metro Net dispatcher today makes 25 years ago seem like the dark ages.
Twenty-five years ago, when Tracy Nolan began her career as a dispatcher with the Buena Park PD, answering 911 calls was very different than it is today.
Back then, virtually all emergency calls came from landlines; only a fraction came from what now seem like brick-sized mobile phones, compared to today’s amazingly powerful (and small) smart gadgets.
Today, 80% of all 911 calls are made from mobile phones, says Nolan, citing a national statistic. Nolan now is administrative supervisor at the Metro Net Fire Dispatch call center in Anaheim, which, in addition to Anaheim, handles fire emergency phone calls for six other O.C. cities that are part of a joint-powers authority.
The job of a Metro Net dispatcher today makes 25 years ago seem like the dark ages.
