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Consider the inordinately stressful and demanding job of 911 operators, who share the fear and suffering of victims 24 hours a day, 365 days a year, nights, weekends and holidays.
Think about the emotional swings they experience – the high after talking down a potential suicide, the devastating blow when on the line as a trigger was pulled.
Think about the heart-stopping messages they deal with: A shooter at the high school; a frantic domestic violence victim locked…
