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Keeping his community safe has long been a big part of Rob Barton’s life.

A veteran police dispatcher with the Emergency Services Telecommunications Authority, he has been the calming voice at the end of the line for many years, dealing with a wide variety of emergency calls.

He remembers the 2009 Black Saturday bushfires like they were on Wednesday, and says domestic violence calls really hit home, sticking with him for years to come.

But it was a leisurely walk after work one morning…