A week after the sometimes deadly combination of Washington, DC’s 911 center and Metrorail’s operations center took 17-minutes to send DC firefighters to a train collision, the two agencies teamed up for another botched emergency response. Just like October 7’s train crash at the Farragut West Metro Station, the response yesterday (Monday) evening to a person who fell on the tracks at the Waterfront Metro Station featured a significantly delayed dispatch, the failure to relay important information in a timely manner and an initial dispatch that didn’t send the appropriate apparatus for the emergency.
This time, 15-minutes were lost before the proper help was dispatched by DC’s Office of Unified Communications (DC911 or OUC). To illustrate how bad this was…..
