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Connecticut started with Text to 911 service just over a year ago, and officials say while there have been some growing pains, the new technology has already helped victims reach out for life-saving help in dangerous situations.
In the first half of 2019, Connecticut’s 911 dispatch centers received 2,713 texts. That’s just a fraction of the total 962,099 calls made to 911 from January through June.
Text to 911 launched statewide on August 23, 2018. Each of Connecticut’s Public Safety Answering Points (PSAPs) is monitored 24 hours a day by trained dispatchers who respond to both voice calls and texts.
“The state sees about 450 [texts] a month. Largely those are either….
