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East Texas Council of Governments’ Regional 9-1-1 Program is pleased to announce the availability of Text to 9-1-1 service in Anderson, Camp, Cherokee, Gregg, Marion, Panola, Rains, Upshur, Van Zandt and Wood Counties. Text to 9-1-1 is a service that allows citizens to send a text message directly to 9-1-1 for assistance in the event they are unable to make a voice call.
“To ensure the new service functions properly in our 9-1-1 district, our process was to drive the ETCOG region and test Text to 9-1-1 with the four major wireless carriers: AT&T, Sprint, T-Mobile and Verizon,” said ETCOG’s Director of Public Safety, Stephanie Heffner. “Once that process was completed, we conducted training with our 9-1-1 call centers. We are now making efforts to inform the public that Text to 9-1-1 is available for use.”
