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The hardest calls are the ones with kids. Or maybe the searches that stretch from hours into days. Or ones with a more personal connection, like when the unresponsive male is the same age as your neighbor’s son, or it’s happening on the street you grew up on.

When Summit County dispatchers pick up a 911 call, they don’t know what’s going to be on the other end of the line. It could be the lady who calls once a week asking for the number for the library. Or a man overcome with emotion at seeing a pregnant squirrel that’s just been hit by a car — send units immediately.