BUTLER COUNTY —
When a Middletown 911 dispatcher recently answered an emergency call, the elderly woman was unable to give her address. The woman, who said she was having difficulty breathing, kept repeating her address number, but not the street.
The dispatcher asked the woman if there was a piece of mail with her address, but she couldn’t locate her glasses.
So the dispatcher looked at the Smart911 screen and realized the woman was calling from Willow Knoll Retirement Community. Without the service, the dispatcher couldn’t have narrowed her search, thus….
