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People dial 911 when they’ve been shot, stabbed or rear-ended. When their kids jam things up their noses or when a neighbor’s dog barks all night. When they fear extraterrestrial invasions or just the aching quiet of an empty house.

For 18 years, Cobb County dispatcher Holly Rogers was the calm voice frantic mothers heard when their babies weren’t breathing. She was the human GPS that officers needed to trail fleeing suspects in the era before Waze or Google Maps. In the slow hours before dawn she’d spare a few minutes with “frequent fliers,” as they’re known in the business.