Leaders of four key organizations ask members of the Senate Commerce Committee to include federal funding to pay for the deployment of IP-based, next-generation-911 (NG911) technology in the “One Big Beautiful Bill” reconciliation legislation that the Senate is...

Many agencies underestimate the cost of operating even a modest 2-position dispatch center. On paper, it sounds manageable — just two dispatchers, right? But let’s break it down READ FULL ARTICLE

BATTLE CREEK, Mich. — The Calhoun County Consolidated Dispatch Authority celebrated its newest radio communication system going online on Tuesday afternoon. The department celebrated the upgraded technology that comes from a 9-1-1 millage approved in 2022.

BROWN COUNTY (WLUK) - So far this year, Brown County emergency operators have received about 4,000 hang-up calls. People inadvertently or unknowingly calling 911and then hanging up because they don't have an emergency. Technology can be helpful in times of need, but...

Dispatchers at the Honolulu Police Department are being forced to work overtime because of short staffing. Some 911 callers are waiting as long as 20 minutes to ask for help. Employees face “vitriol and verbal abuse ” from supervisors. The allegations were outlined in...

On June 4, 2025, the FCC released a Public Notice announcing the due dates for comments on a Further Notice of Proposed Rulemaking (FNPRM) proposing improvements to ensure the resiliency, reliability, interoperability, and accessibility of Next Generation 911 (NG911)...

Jason Moore learned how technological innovation at a South Carolina 9-1-1 dispatch center eases the burden on call-takers, accelerates response to citizens in need and improves fire department effectiveness. Public safety answering points (PSAPs), which more commonly...

The Peninsula Regional Emergency Communications Center, which serves York and James City counties, and the cities of Poquoson and Williamsburg, recently announced the roll-out of new next-generation 911 tools that will help people better communicate with first...

WASHINGTON — A coalition of public safety leaders, emergency response professionals and industry groups has called on the Senate Commerce Committee to include critical funding for Next Generation 911 (NG911) technology in President Donald Trump’s “One Big Beautiful...

N.C. 911 Board Partnered with Richmond Community College to Develop First-of-Its-Kind Program for 911 Telecommunicators In recognition of a milestone nearly five years in the making, N.C. 911 Board members and staff recently celebrated the inaugural graduates of...

NASHVILLE, Tenn. (WZTV) — Metro Council has voted to ask the mayor’s office to investigate alleged toxic workplace conditions at the Davidson County Emergency Communications Center, which handles 911 calls for Nashville.

A major upgrade to public safety services is now live in the City of Catoosa. The city has opened a new $22 million public safety complex, which includes a $6 million 911 communications center. For the first time in nearly three decades, emergency and non-emergency...

Ulster County officials, emergency personnel, and the project team of lead architect Urbahn Architects, construction manager The Palombo Group, consulting architect Alfandre Architecture and others gathered for a groundbreaking ceremony to mark the start of...

DEL CITY, Okla. (WKRC) - A man allegedly called 911 and forced the dispatcher to choose where he would next stab his father, telling her, "Say left or right, and this will be on you." According to a report from local outlet KWTV, a 911 dispatcher received a call...

CMA Fest 2025 is almost here—and Nashville 911 is ready. The Department of Emergency Communications (DEC) will be on the ground supporting public safety, keeping the city informed, and making sure help gets where it’s needed.

The Lee County Public Safety Center, formerly Lee Emergency Operations Center, has been improved and expanded and reopened this week after a year-and-a-half of work. The enlarged Public Safety Center now features a second building attached to the existing Emergency...

LYONS, N.Y. – Wayne County EMS Coordinator Paul Fera says a dispatcher went into cardiac arrest while working in the Wayne County 911 Center on May 26. Fera says coworkers noticed right away and got her to the floor to start CPR. He says the supervisor grabbed the AED...

Lee County dispatchers Kelly Boos and Jessica Knipple helped guide the father as the baby was in distress with the umbilical cord wrapped around its neck “It’s a miracle of life right before our eyes,” Lee County 911 Director Shelley Dallas said at Thursday’s award...

Leon County's 911 system is getting an upgrade. It's called Next Generation 911. ABC 27’s Brieanna Smith talked to Emergency Management Director Kevin Peters who says it's designed to adapt to current and future technologies.

For rural communities, relying on neighboring cities to help during times of crisis isn’t always guaranteed, according to one Alaska city official, whose government has turned to the cloud to strengthen and protect its emergency dispatch services against potential...