Call to Action

Calling All First Responders

Opportunity to let your voices be heard

FirstNet Authority is conducting workshops across the U.S. to get feedback on where you need wireless broadband coverage. For more information, please call or email your state / territory advisor. Their contact information can be located here:

Top Comm Center Headlines

News & Articles

Cornelius 911 center completes major tech upgrade (NC)

Leaders say this is one of a handful of 911 centers in North Carolina to feature next-generation features. CORNELIUS, N.C. — The Cornelius 911 Emergency Communications Center has completed a major technology upgrade that town leaders say places it among only a handful...

Game-changing technologies poised to reshape 911

911 and public-safety networks have entered a pivotal phase. A convergence of technological breakthroughs and regulatory momentum is redefining how emergency-communications networks will be designed, deployed, and operated. These developments aren’t merely...

Dispatcher over and out after 40 years on the air (OH)

CANFIELD — Cheri Smith sits at the dispatch desk at the Canfield Post of the Ohio State Highway Patrol with a box of Cheerios nearby and 1980s music on the radio at a low volume. It’s Thursday — the day before her official retirement date — but she will work for...

RiverCom 911 Moves Forward With Plans for New Emergency Communications Center (WA)

WENATCHEE — RiverCom 911 has received a key approval from the state’s Project Review Committee, clearing the way for the agency to move forward with planning a new emergency communications facility. The committee gave unanimous support for RiverCom to use a General Contractor/Construction Manager (GC/CM) delivery method—an approach that brings contractors into the planning process before design is finalized.RiverCom officials say this early collaboration is critical for a 911 center, where the system must function seamlessly from day one. By identifying potential issues early, GC/CM helps avoid delays, cut down on costly changes, and ensure taxpayer money is used efficiently.

County Commission approves AI automation of certain non-emergency calls | Free – Emporia Gazette (KS)

The Lyon County Commission approved the purchase of a 4-month pilot with Hyper to automate 10 non-emergency call types for a total of $16,200 to be paid from the Dispatch Contractual Services fund.The new program, developed by new San Francisco based startup Hyper, is designed to respond to calls related to utilities, parking, controlled burns, and other non-911 issues. An AI voice, customizable by gender and talking speed, will ask for information and process it, transferring the caller if needed.

Fairfax County tests AI for public safety calls, eyes expanded implementation | FFXnow (VA)

Yesterday (Tuesday) marked a major milestone in the future of Fairfax County’s emergency response: one of the agency’s first uses of artificial intelligence.
For a brief period of time that day, the county’s Department of Public Safety Communications (DPSC) tested an AI system to triage select calls for service to the non-emergency line, officials announced.

In Quarters: San Ramon Joint Public Safety Building – Firehouse Magazine (CA)

This facility received the Renovations Notable award in the 2024 Firehouse Station Design Awards. Find the full list of winners here. This project for the San Ramon Valley Fire Protection District and the city of San Ramon remodels approximately 70,000 sq. ft. of existing city-owned buildings and includes the addition of a new 9,000-sq.-ft. emergency operations center (EOC) and 9-1-1 communications center.

What If the Lights Go Out?

By Roxy VanGundy Kansas Unveils a Game-Changer for 911 Centers Across the State If you’ve ever worked in 911, especially as an administrator, you know one of the most persistent thoughts lurking in the back of your mind is: What if? What if the phones crash?What if a...

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Podcast

FirstNet and the 4.9 GHz Spectrum

This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.


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Webinar

Accessing Federal Resources When an Emergency or Major Disaster Strikes

In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.


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