HONOLULU (KHON2) — Honolulu police are rolling out big new bonuses — up to $2,000 per month for some — to keep 911 operators on the job in the hopes of solving a growing staffing issue. House Rep. Darius Kila recently paid a visit to the Joint Traffic Management...

SCOTT COUNTY, Mo. (KFVS) - Just over a week after Sikeston’s Communications Center officially took over all 911 dispatching for southern Scott County, officials say the transition has gone smoothly, and emergency response times are already improving. The merger...

DUBUQUE, Iowa (KCRG) - Dubuque celebrated the opening of its new 911 Emergency Communications Center with a ribbon cutting ceremony Thursday, marking the completion of a project the county has discussed for more than a decade. The facility at 7880 Chavenelle Drive...

NASHVILLE, Tenn. (WTVF) — Nashville Mayor Freddie O'Connell is now calling for an independent review at Metro's 911 Emergency Communications Center. NewsChannel 5 Investigates has been following complaints from former employees at the emergency call center. Most...

ATLANTA (WJBF) – Georgia is moving to modernize its 911 call center system to make it easier for people to get help during emergencies. State lawmakers passed two key measures last session, including House Bill 423, which requires all new 911 systems to meet Next...

VERNON COUNTY, Wis. – The Vernon County Sheriff’s Office notified Vernon County residents on Tuesday that the Sheriff’s Office 911 Communications Center has begun a two day transition to Next Generation 911. The transition to a new system is the culmination of a...

Columbia County Sheriff Leroy Martin said if changes aren’t made to increase the eight dispatcher’s salaries for the county, the situation could become a crisis. Martin spoke to the Columbia County Quorum Court Budget Committee recently, saying that increasing...

On Monday, Nov. 3, the Commission approved an agreement with the Communications Workers of America (CWA) to provide dispatchers a temporary retention payment as an incentive for experienced personnel to stay until the pay increase begins, while they continue to...

The Senate Corporations, Elections & Political Subdivisions Committee voted to advance Senate File 57, a measure to adjust 9-1-1 reporting and add the Public Safety Communications Commission (PSCC) as a recipient of outage and funding reports. The bill directs a...

Medford Fire Chief Eric Thompson said the agreement with PSTC resolved difficult communications challenges facing the city’s public-safety LMR network, the water commission’s radio system, and coverage gaps realized by subscribers of FirstNet, which is built and...

The dispatchers will get from $500 to $2,000 extra per month depending on their job. Some say that’s welcome but more needs to be done to address concerns about working conditions.

REHOBOTH BEACH, Del. – The Rehoboth Beach Police Department has introduced a new online tool designed to strengthen communication with people who live in and visit the city.

For more than a decade, Lake County, Ill., has been planning and coordinating its new Regional Operations and Communications (ROC) facility. When the 37,000-sf building, designed by Wold Architects and Engineers, was finally completed last June, it laid claim to being the nation’s first net-zero regional 9-1-1 center.

HENNEPIN COUNTY, Minn.—The Hennepin County Sheriff’s Office (HCSO) has announced that it has launched ASAP (Automated Secure Alarm Protocol) Service, a digital alarm service that automates the exchange of alarm information between alarm monitoring companies and emergency communications centers (ECCs).

The service marks a significant milestone in HCSO’s ongoing efforts to enhance public safety operations and support its emergency communications staff.

COLUMBIA — A seven-year process to open a new emergency communications center in Richland County is almost done.Richland County Council discussed the 911 call center in executive session during an Oct. 7 meeting. After the session, the council members directed the county administrator to look into staffing options for the center.The call center is currently located in the basement of the Columbia Fire Department headquarters on Laurel Street. Though it’s funded by and serves both Richland County and Columbia, the center is currently run by the city.“It’s cramped, and it’s been there for a long time. This gives them the space to modernize,” Columbia Mayor Daniel Rickenmann said.

SAUGUS — The Board of Selectmen and Town Manager Scott Crabtree sat down together to discuss the priorities the Board has set and the current status of them.One of these priorities is the public safety communications improvements which Crabtree spoke about.
“We’ve gone through revamped plans over the last year or two and trying to get the right amount of money to do the things that are needed within this communication system,” he said.

How a Pennsylvania Police Department Is Embracing Tech

As Philbin maneuvered through traffic, he was aware of other departments on their way to the scene. The vehicle was equipped with technology that would beep if another patrol vehicle was about 30 seconds away.

Philbin’s body and vehicle cameras were active throughout the incident, which ended with the woman being taken to a hospital for mental health treatment.

After incidents, officers can write reports and complete other documentation from their vehicle laptop.

Philbin said technology keeps officers on patrol and helps them spend less time in the office writing reports. The vehicle was also equipped with a printer for citations, which were previously handwritten.

I want to focus on where we’re headed: the technology shaping the future of 911, the challenges that come with it, and how our community can help keep the system strong. Because while 911 has come a long way since its beginnings in 1968, its future depends not only on...

Maine utility regulators are weighing whether to penalize a telephone carrier that routed 911 calls to an administrative line for nearly two years, potentially limiting callers’ ability to reach dispatchers during an emergency. The Public Utilities Commission opened...

CHARLOTTESVILLE, Va. (WVIR) - Inside the Charlottesville-UVA-Albemarle Emergency Communications Center, every call tells a story — but now, one new team member is helping make sure those stories do not end in crisis. .