Four out of 10 times, when someone tries to call in a non-emergency to the Vancouver Police Department, they are choosing to abandon their call. It’s very likely not that they don’t wish to report the crime, tip or suspicious activity, but that they are having to wait...

CHESTERFIELD COUNTY, Va. (WRIC) — Chesterfield County is hiring 911 dispatchers to join its Emergency Communications Center (ECC). The center serves as the primary answering point for emergency and non-emergency requests within the county. According to the county, the...

Owensboro-Daviess County Central Dispatch is tasked each day with helping members of the community through life-altering situations. To help ensure every resident can receive help equally, the dispatch center spends roughly $200 a month on translator services for...

PUNXSUTAWNEY — The Punxsutawney Future First Responders Club visited the Jefferson County 911 Center last week to see what a typical day as a 911 operator is like. FFRC Club Advisor and School Resource Officer Ryan Miller said the 911 dispatchers are the “unseen and...

ORO VALLEY, Ariz. (KGUN) — When you dial 9-1-1, Makenna Ritzel is one of the many dispatchers ready to help. "Some days we get really busy and there are a lot of calls we have to take," said Ritzel. At just 18-years-old, Ritzel is getting a head start on a career she...

City Administrator Phillip Patterson announced during Tuesday's city board meeting that the Arkansas 911 Board has chosen to cut funding to one of Benton County's Public Safety Answering Points (PSAP). The 911 Board voted to only fund three PSAPs, also known as 911...

How many full-time dispatchers can be funded and how to provide a raise for them were primary topics of discussion Wednesday at a meeting of the Greeneville-Greene County 911 board of directors. 911 Director Jerry Bird submitted two tentative budgets, one providing...

NORRISTOWN — Members of the Norristown Municipal Council authorized a nearly $70,000 contract earlier this week to revamp its public safety communications system as renovations continue on Municipal Hall. The roughly $69,786 agreement with Intenna Systems, Inc, of...

RALEIGH, N.C. (WTVD) -- Raleigh public safety personnel continue to voice their concerns about safety in the City of Oaks as staff vacancies and low wages plague multiple departments. The ABC11 I-Team spoke exclusively to a current 911 operator who has worked at the...

LEBANON, Ohio — Warren County's emergency dispatch center has some new technology to help weed out accidental 911 calls. The county said dozens of accidental calls from Kings Island became a problem as they have taken up time needed to handle real emergencies.

Each year, the second full week of April is dedicated to the men and women who serve as public safety telecommunicators during National Public Safety Telecommunicators Week (NPSTW). During the week of April 10-16, we honor the oft-forgotten heroes of public safety,...

Public safety is one of the top priorities in Santa Rosa County and it’s easy to say that we have some of the best first responders in the state of Florida. But sometimes we forget about our first, first responders – 911 dispatchers. And what better time to talk about...

Emergency/911 dispatchers serve as the first line of communication between those needing help and those who help them. To those in need they are a faceless, calming voice on the other end of the phone. To the first responders they dispatch, they are the source of...

Jeff Schemmer leaves county for job with State of Indiana  Jeff Schemmer, Executive Director of Communications for Hamilton County, has resigned. He has accepted a job as Executive Director at the Indiana Statewide 9-1-1 Board, a quasi-state government agency. “It has...

Polk County's Joint 911 Board has selected a new emergency health profile system to aid dispatchers and first responders. The board voted to replace SMART911 and begin the use of the RapidSOS service. The new profile system can share real-time personal health and...

BROWN COUNTY – Dispatchers, operators, telecommunicators, headset heroes – whatever the title, these individuals are behind the scenes deciphering situations, reaching out to first responders in the field and possibly initiating emergency measures for the person on...

The Waxahachie Police Department honored its team of dispatchers as part of Telecommunicators Week held April 10-16. The team of 17 answers tens of thousands of calls annually assisting residents in emergency and non-emergency situations. Waxahachie Assistant Police...

SAN DIEGO — Three months after the Sheriff’s Department encrypted its radio communications, the department last week rolled out a online page that shows what calls deputies are handling. The department said the page allows transparency by providing information to the...

People who live in Tulsa County can now create a health profile to help give dispatchers important information in case of an emergency. The program is called 'Rapid SOS.' By creating a profile, dispatchers can receive critical information in a situation where you...