For first responders at MedStar, no day is ever the same, and not every day is high-intensity. But there’s one thing that remains the same day in and day out when they clock in for their 12-hour shifts — maybe they’ll help save or change a life that day — and that...

Pay raises could soon be coming to Broward 9-1-1 dispatchers as commissioners address the critical shortage in the call center. There are dozens of vacancies and that means emergency calls are delayed or could go unanswered. Broward Mayor Michael Udine says they...

PADUCAH- Millions of dollars of improvements are needed to get the Paducah-McCracken County 911 Center up to standard. Members of the joint city-county 911 Oversight Committee had a very candid conversation during their meeting on Monday about what would happen if the...

NEW CASTLE – Two telecommunicators from the Lawrence County Department of Public Safety this month received letters of commendation for saving someone’s life in two separate incidents. Public Safety Deputy Director/911 Coordinator Richard Hoover said during the early...

Minneapolis 911 dispatchers and operators combined to log more than 4,600 hours of overtime over a three-month period this year, according to records obtained by 5 EYEWITNESS NEWS. Of the 50 Minneapolis Emergency Communications Center employees listed, 16 individually...

File Photo – Algonquin-Lake in the Hills Fire Protection District | Photo: Tyler Tobolt / Lake and McHenry County Scanner A 911 dispatcher will be honored Wednesday for helping parents who called 911 with delivering their newborn baby until paramedics arrived in...

NEW HAVEN — Mayor Justin Elicker named Joseph F. Vitale Jr., a 30-year veteran of the Yale University Police Department, to be the new director of public safety communications, a month-and-a-half after naming his predecessor, Kevin Stratton, to the position. As...

Florida’s efforts to transition its Statewide Law-Enforcement Radio System (SLERS) from legacy EDACS to P25 technology that is augmented by FirstNet broadband service is largely on schedule, with most public-safety users having P25 devices by July, according to an...

Since the first full time fire department was established in Cincinnati in 1853, emergency responders have raced into unknown scenarios with limited advance information when the firehouse bell rings—until now. Among the many advancements of next-generation...

SPRINGFIELD — For most people, 911 is a series of numbers on the telephone. But in an out-of-the-way building in Effingham County is a team of people that serves as the first link to help in a crisis. The Effingham County 911 Call Center is the nerve center of the...

Durham, NC – On Monday, the city of Durham is taking steps to make sure that someone can quickly answer the phone when people call 911. As of May 16, the city lacks 10 dispatchers, and Durham needs to hire more than a dozen calls, dispatchers and shift supervisors for...

MANSFIELD -- Got an emergency? Dial 911, no matter how minor the emergency may seem, Fire Chief Justin Desrosiers said. “Anytime you need a police officer or a firefighter to come to your house you need to dial 911,” he said. In the past week, three people have called...

Onondaga County is hoping to ease overcrowded emergency rooms in central New York by putting nurses on the end of certain calls to 911. The county has hired a company out of Texas to take non-emergency medical calls in what’s called a nurse navigator program. County...

May 21—Officials at the Cumberland County Regional Communications Center are looking for ways to adjust operations to reduce the number of hours dispatchers are forced to work as the county tries to fill 10 open positions. With more than a quarter of the center's 35...

The Chester County Department of Emergency Services’ 911 Center is experiencing an unprecedented loss of emergency dispatchers that has left a significant gap in the county’s public safety system and has forced the county to scramble to fill slots left vacant over the...

SACRAMENTO, Calif., May 19, 2022 /PRNewswire/ -- NextGen NOW is accelerated in California with the certification of NGA's NEXiSConnect™. After several months of rigorous testing, Next Generation Advanced (NGA) is pleased to announce that its multimedia Call Handling...

Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International is pleased to announce the winners of the 2022 Emergency Communications Center Awards and Technology Leadership Awards. The winners will be recognized during the Opening...

When consumers place a wireless 9-1-1 call, they expect the nearest 9-1-1 call center will answer so there's minimal delay in getting help. But the Federal Communications Commission — the FCC — has long worried about legacy approaches to wireless 911 call routing that...