The Prince George’s County Fire/EMS Department has confirmed that an investigation is underway into the delayed response – almost 18 minutes long – to a deadly head-on car crash last week. It occurred during a brief police pursuit in Upper Marlboro, Maryland, when a...

Westchester County Executive George Latimer congratulated a local dispatcher for three baby deliveries - which were all done over the phone.

"Public safety answering points (PSAPs) must be equipped to keep up with disruptive technologies and advanced networks that have altered the way consumers and businesses communicate. NG911 represents an industry transformation that proactively enhances public safety...

Austin 911 operators have successfully diverted thousands of calls to crisis clinicians as part of a program to better address mental health calls, according to a memo from Austin Police Chief Joseph Chacon. APD’s Emergency Communications Center developed the Mental...

Tierra Dillard, deputy director of the Martinsville-Henry County 911 Center, has been named as its next director, effective July 1.

JACKSONVILLE, Fla. – An emergency dispatcher with the Jacksonville Fire and Rescue Department received top honors on Friday. JFRD dispatcher Alonda Oates was recognized nationally for helping save a woman trapped in a house fire. Oates has been named the 2022 National...

Raleigh, N.C. — A Raleigh 911 dispatcher says public safety could be at risk if work conditions don't improve. She's leaving the job, burnt out from chronic staff shortages and low pay. "The job is stressful to start with, even under the best conditions," said Beth...

The Federal Communications Commission launched an examination into the state of technology that can more precisely route wireless 9-1-1 calls to the proper 9-1-1 call center, resulting in faster response times during emergencies. In these cases, the call could go to a...

 The State of Arizona has begun the transition to Next Generation 9-1-1 ("NG911") services to the Public Safety Answering Point ("PSAP") communities across the state. NG911 will come in two parts Next Generation Core Services ("NGCS") and new Call Handling Equipment...

At one point during the call, the trapped woman becomes unable to communicate. JFRD says Alonda Oates stays on the line and continues to speak to her anyway. JACKSONVILLE, Fla. — Editor's Note: Some elements in this story may be disturbing to some.

Only a few short months since it was established, the Texas Emergency Communications Center, which serves as the 911 dispatch center for five volunteer fire departments in northern Harris County, has achieved a noteworthy milestone.

Courtesy Nancy Organ(FORT SMITH, Ark.) — A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to “shut up” just moments before she died.

Emergency dispatchers for 911 are the first people you speak to in any crisis and their job is to help get first responders to you as fast as possible.However after 18 years as a dispatcher for the Henderson County Sheriff’s Office, Sgt. Brandi Baldwin used her quick...

Know when —and when not — to call 9-1-1, and what to do if you accidentally ring them Last year, E-Comm received more than two million calls to 911: more than 5,000 calls per day on average. Call volumes are on the rise, and every second that 911 call-takers spend...

ST. LOUIS – For the last year, the 911 dispatcher center for the city of Bridgeton covered the needs of its 11,000 residents with less than half of the dispatchers it needed. As of this month, that center no longer exists. Instead, officials in the suburb 18 miles...

Vermont Business Magazine The Vermont Department of Public Safety is working with police agencies throughout the state to address staffing needs at the two state- operated dispatch centers. These centers serve more than 100 public safety agencies as 911 Public Safety...

“I’m embarrassed to be asking for the money,” said Kay Mullikin, a 911 dispatcher at Metro Nashville Emergency Communications Center. “It’s just a shame that we have to have meetings to get it. The money is there — it’s embarrassing to be begging for a cost of living...

  A divided Iowa Supreme Court on Friday ruled the post-traumatic stress disorder suffered by a 911 dispatcher who answered a phone call from a mother screaming after her infant was killed with a claw hammer is compensable under the state’s workers compensation...

Delphina Rojo never imagined going into mental health care recovery. But after gaining years of experience in Kern Behavioral Health & Recovery Services and a bachelor's degree in criminal justice from CSUB, Rojo now occupies Bakersfield’s inaugural position as a...

For the third time in less than five years, Sumner County’s Emergency Communications Center (ECC) has a new director. And while controversy surrounded the departure of its first director in early 2019, the second director’s exit in December was also abrupt. However,...