Newtown Hearts of Hope invites the public to its next Summer Series 2022 “Paint With a Purpose” event for 911 emergency operators, scheduled for Wednesday, July 20, from 6-8 pm, at Aquila’s Nest Vineyard, 56 Pole Bridge Road in Sandy Hook. The July event is the second...

FRANKFORT, Ky. — Gov. Andy Beshear and the Kentucky State Police announced the graduation of six people from the KSP Telecommunications Academy Friday. The graduates of class 20 received 160 hours of instruction over four weeks, according to a release by KSP. Major...

Mountrail County Sheriff’s Office 911 Dispatch Center is using new technology that can make a massive difference for residents in the county. The enhanced programs they are using is coming at no cost to the county while providing major updates to how emergency calls...

400+ Calls 911 In First Hour; Reynolds: ‘Nobody Should Ever Have To Listen To What These Telecommunicators Had To’ When panic ensued at Highland Park’s July 4 parade, Glenview Public Safety Dispatch telecommunicators were among the first to answer those many 911 calls...

HANCOCK COUNTY — It wasn’t a day she was looking forward to but it ended with a celebration cake, plenty of phone calls, hugs and lots of smiles. After 22 years as an emergency dispatcher, including the last 13 in Hancock County, Cindy Carver retired from the local...

The firm’s solution, coupled with its subject-matter expertise, will enable Fulton County to identify performance trends while integrating data from multiple sources into a central data lake. Mission Critical Partners (MCP) will implement an advanced, data-driven 911...

A recently approved state grant will bring an enhanced 911 emergency system to Stark County, the last remaining county in Illinois without one. The $2.4 million award will cover the costs of implementing the system and constructing an Emergency Communications Center...

Viewpoint Article This week I am going to highlight the important work done by ECOM, a department within the county that most of you would think I would never spotlight. First and foremost, I have nothing but respect for anyone who accepts a job in an emergency...

POCATELLO — Even after more than two decades on the job, Pocatello Police Department dispatcher Brian Smith is still experiencing situations for the first time. Though he’s helped parents who call 911 remain calm while in labor en route to the hospital, he recently...

The Kingman 911 Communications Center has announced the addition of the Fire Priority Dispatch System to their ongoing use of the Medical Priority Dispatch System. Together, these protocols enable public safety telecommunicators to provide essential safety...

The 911 emergency response system in the U.S. has been in use since 1968. A University of Chicago initiative aims to modernize and strengthen the system – and they’ve just published a blueprint for how to do it.

The Aurora City Council will consider about a $1.34 million project to upgrade the facility where emergency calls are answered and dispatched in the city. The city’s public safety answering point, and backup communications center, has not been updated since it was...

ATLANTA, Ga. (CBS46) – A man is thankful for an Atlanta 9-1-1 dispatcher who walked him through how to safely get out of his car after heavy rains caused flash flooding. Tobreshia Horn answered the call during which the driver said his car was quickly filling with...

The challenges are still here today. Staffing challenges are everywhere, from the service industry to airline pilots. It is going to take some time for things to balance out — if they ever do. Our older workforce with baby boomers retiring more and more every day is...

It takes a special kind of person to be a 911 dispatcher, says Dispatch Supervisor Jennifer Pitt, who has worked at the Multi-Agency Communications Center for about 17 years. “It’s not for the weak-hearted,” Pitt said. “It really takes a special kind of person to do...

Seven months after warning about a brewing staffing crisis, Luzerne County 911 Executive Director Fred Rosencrans is thankful county council has approved a new union contract with higher wages. “I am relieved,” Rosencrans said. “I truly appreciate the county manager...

After experiencing the summer of 2021 when Bucks County suffered through tornadoes, flooding and the lasting effects of the pandemic tested, and highlighted the need, for upgrades to the county Emergency Operations Center in Ivyland. Officials broke ground Thursday on...

WASHINGTON (7News) — The D.C. Auditor isn't taking her eye off of the problems and failed leadership at the District's 9-1-1 call center. The 7News I-team has learned there are two follow-up audits in the works on the heels of a scathing investigation of the...

After two successful months of serving in the position on an interim basis, Chris Key has been named the full-time Public Safety Director for Pittsylvania County. Key has decades of experience in public safety and fire service management and operations.