Julio Ariciaga says this phrase repeatedly throughout the day as he works as a 911 call taker at the Houston Emergency Center. The problem is, there are not enough people doing what he does. "Right now, we have about 140 call takers. But at the same time, we are about...

Those who answer 911 calls in Marana are better equipped and more efficient. Marana’s Police Department remodeled its communication center, replacing outdated technology and making it more comfortable for its public safety dispatchers and supervisors.

HARDIN — If you live in Hardin, there’s now a much easier way to contact 911 without having to actually call. The service is already available in Billings although you might not have realized it. Whether it’s a domestic violence situation or a mass shooting, sometimes...

Kierston Oldroyd, of Springville, watches computer screens while working at the Utah Valley Dispatch Center Special Service District in Spanish Fork on Wednesday, Jan. 7, 2015. The Springville City Council Tuesday approved entering an interlocal agreement with...

GeoComm Vertical Location Services makes the z-axis actionable during 9-1-1 calls by converting raw positioning measurements from 9-1-1 callers' cell phones into dispatchable locations. ST. CLOUD, Minn., July 21, 2022 - GeoComm is leading the way into the vertical...

The overtaxed 911 dispatch center got a boost when the Santa Fe County Commission approved an amendment to its collective bargaining agreement with workers that restructures lower-level positions, raises salaries and removes restrictions on schedules. READ FULL...

‘It’s exhausting. We’re tired, We want to see our families.’ There’s a shortage of employees at the Hamilton County Communications Center, and it’s taking a toll on those who work there. Dispatchers must be staffed every hour of the day, every day of the week. It’s a...

In the last few months, news of mass shootings has frequently dominated the headlines. It’s an increasingly concerning issue that must be confronted by public agencies in a number of ways, among them, by making it easier for those in trouble to connect with public...

SANTA FE – The Board of County Commissioners (BCC) of Santa Fe County (County) approved new salaries for employees of the Santa Fe Regional Emergency Communications Center (RECC), which provides 911 services Countywide. Under the pay plan negotiated with the union...

Cherokee County’s E 9-1-1 Center recently was recently recognized statewide for the role the men and women of the agency play in serving the county. State Rep. Charlice Byrd visited the E 9-1-1 Center to present a resolution from the Georgia House of Representatives...

The Lyon County Emergency Communications Center announced the launch of Prepared Live — a software that enables Video-to-911 capabilities — in the communications center. According to a written release, Prepared is a software that enables LCECC’s 9-1-1 communications...

I’m writing to clarify many misconceptions and misinformation regarding emergency dispatch serving the city of North Olmsted. The safety of all our residents is a top priority of my administration, and the decision to move dispatch services from the City of North...

PENDLETON — Umatilla County has a proposal to upgrade lighting in the sheriff office’s dispatch center after a pair of spring power outages. But when the county will make any improvements remains a question. The dispatch area is part of the county’s Criminal Justice...

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Progress continues on various aspects of a plan to consolidate 911 dispatching and emergency operations in a new $40 million facility at Lake County's campus in Libertyville. The county would build the center at its own expense in an open area west of its Central...

Newtown Hearts of Hope invites the public to its next Summer Series 2022 “Paint With a Purpose” event for 911 emergency operators, scheduled for Wednesday, July 20, from 6-8 pm, at Aquila’s Nest Vineyard, 56 Pole Bridge Road in Sandy Hook. The July event is the second...

FRANKFORT, Ky. — Gov. Andy Beshear and the Kentucky State Police announced the graduation of six people from the KSP Telecommunications Academy Friday. The graduates of class 20 received 160 hours of instruction over four weeks, according to a release by KSP. Major...

Mountrail County Sheriff’s Office 911 Dispatch Center is using new technology that can make a massive difference for residents in the county. The enhanced programs they are using is coming at no cost to the county while providing major updates to how emergency calls...

400+ Calls 911 In First Hour; Reynolds: ‘Nobody Should Ever Have To Listen To What These Telecommunicators Had To’ When panic ensued at Highland Park’s July 4 parade, Glenview Public Safety Dispatch telecommunicators were among the first to answer those many 911 calls...