ODESSA, Texas (KOSA) - The sound of an emergency call is a sound familiar to any Odessa dispatcher. But lately, that sound doesn’t guarantee an answer. “Even with the minimum of four people working, 911 calls definitely get missed,” said Sonya Cortez, the Quality...

Gilbert PD announced the launch of a cloud-based Computer Aided Dispatch (CAD) and Records Management System (RMS) software platform from Versaterm Public Safety, providing residents enhanced security and police emergency response capabilities. The new Gilbert Police...

Calhoun County will soon shift to a new system for emergency notifications. The Calhoun County Sheriff's Office Emergency Management Division and Calhoun County Consolidated Dispatch announced they will transition to the Rave Alerts system beginning Aug. 1.

A dispatch manager, Nicole Elliott, wrote on the incident to Clark County Sheriff’s Office administrators. “[Her] actions on the first call not only delayed response by the first responders, but also put the lives of the four victims in more danger by disconnecting...

When the first calls about a shooting at the Greenwood Park Mall came into the Johnson County Emergency Communications Center on Sunday, dispatchers were only just beginning their shift. The B-shift, which is typically from 5:30 p.m. to 5:30 a.m., started as it...

The City of Hollister’s 9-1-1 calls will now be dispatched through the Taney County Sheriff’s Department as part of an intergovernmental dispatch agreement. “This decision was made when it was realized that those who reside and travel through our great city would be...

WAYNESBURG, Pa. (KDKA) — Three more people are facing charges in connection with a federal lawsuit in Greene County that accuses a 911 dispatcher of failing to send help for a dying woman. Greg Leathers, Richard Policz and Richard Jeffrey Rhodes are charged with...

Not long after the start of a recruiting event Thursday for the local emergency dispatch center, the three participants listened to harrowing audio from a decade-old 911 call. A woman provides an address and then screams, “No, no! Please, no.” A man takes the phone...

Julio Ariciaga says this phrase repeatedly throughout the day as he works as a 911 call taker at the Houston Emergency Center. The problem is, there are not enough people doing what he does. "Right now, we have about 140 call takers. But at the same time, we are about...

Those who answer 911 calls in Marana are better equipped and more efficient. Marana’s Police Department remodeled its communication center, replacing outdated technology and making it more comfortable for its public safety dispatchers and supervisors.

HARDIN — If you live in Hardin, there’s now a much easier way to contact 911 without having to actually call. The service is already available in Billings although you might not have realized it. Whether it’s a domestic violence situation or a mass shooting, sometimes...

Kierston Oldroyd, of Springville, watches computer screens while working at the Utah Valley Dispatch Center Special Service District in Spanish Fork on Wednesday, Jan. 7, 2015. The Springville City Council Tuesday approved entering an interlocal agreement with...

GeoComm Vertical Location Services makes the z-axis actionable during 9-1-1 calls by converting raw positioning measurements from 9-1-1 callers' cell phones into dispatchable locations. ST. CLOUD, Minn., July 21, 2022 - GeoComm is leading the way into the vertical...

The overtaxed 911 dispatch center got a boost when the Santa Fe County Commission approved an amendment to its collective bargaining agreement with workers that restructures lower-level positions, raises salaries and removes restrictions on schedules. READ FULL...

‘It’s exhausting. We’re tired, We want to see our families.’ There’s a shortage of employees at the Hamilton County Communications Center, and it’s taking a toll on those who work there. Dispatchers must be staffed every hour of the day, every day of the week. It’s a...

In the last few months, news of mass shootings has frequently dominated the headlines. It’s an increasingly concerning issue that must be confronted by public agencies in a number of ways, among them, by making it easier for those in trouble to connect with public...

SANTA FE – The Board of County Commissioners (BCC) of Santa Fe County (County) approved new salaries for employees of the Santa Fe Regional Emergency Communications Center (RECC), which provides 911 services Countywide. Under the pay plan negotiated with the union...

Cherokee County’s E 9-1-1 Center recently was recently recognized statewide for the role the men and women of the agency play in serving the county. State Rep. Charlice Byrd visited the E 9-1-1 Center to present a resolution from the Georgia House of Representatives...

The Lyon County Emergency Communications Center announced the launch of Prepared Live — a software that enables Video-to-911 capabilities — in the communications center. According to a written release, Prepared is a software that enables LCECC’s 9-1-1 communications...

I’m writing to clarify many misconceptions and misinformation regarding emergency dispatch serving the city of North Olmsted. The safety of all our residents is a top priority of my administration, and the decision to move dispatch services from the City of North...