The City finalized labor agreements with its public safety employees that will continue the high level of service and provide financial certainty, including a multi-year deal with firefighters that will start negotiations to move to a regional dispatch partnership....

CHARLESTON COUNTY, S.C. (WCSC) - The termination letter released by Charleston County explains the violations that led to the firing of a 911 operator last month. A county termination letter states Desiree John was fired on July 21 for failure to properly perform...

By Jason Porter, President, Public Sector and FirstNet, AT&T

During everyday emergencies and large-scale disasters, first responders from different agencies and disciplines work together to help keep our communities safe. From the moment they’re informed of an incident until their mission is complete, the public safety community needs to stay connected at every step. And that’s precisely why FirstNet®, Built with AT&T – the only network built with and for America’s first responders – was created.

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FORT LAUDERDALE, Fla. – After three bolts of lightning struck and caused a fire at a row of townhomes in Broward, dispatchers weren’t able to answer the flood of 911 calls that followed. Broward Sheriff’s Office personnel said dispatch did handle the 911 call needed...

Police, fire and ambulance services relying on the Vermont State Police to dispatch for them are looking for another option, because the state won’t be doing it for them anymore. House Rep. Butch Shaw, R-Pittsford, said that about 10 years ago then-governor Peter...

FLOYD COUNTY — When Amy Popp applied to work at the Floyd County dispatch center in 2007, she didn’t expect it to become her career. “When I applied, I had no idea — I really didn’t know what the job entailed,” she said. “I didn’t know exactly what 911 dispatchers did...

Rainbow City police got a raise this week, as the City Council approved a $1.50 an hour raise for personnel — just one of the public safety issues considered at the council's recent meeting. Mayor Joe Taylor said he, the city clerk and the interim police chief looked...

Sumter County has entered into an agreement with the firm, Convey911, which provides a real-time language translation system for more than 125 different languages for our 911, 311, 988 and Mobile Integrated Health Services.

Douglas County 911 Dispatcher Kristin Oilar, left, is facing treatment for pancreatic cancer. Her best friend and 911 Dispatcher Melissa Johnson started a GoFundMe account to help. The pancreatic cancer that prompted fundraisers for longtime Douglas County dispatcher...

A top D.C. public safety official conceded Friday that a misstep in dispatching paramedics delayed the arrival of a medical team after a 911 call about a 3-month-old boy who had been left in a car. The boy died, and authorities said they are investigating the...

Mercer County Prosecutor Angelo J. Onofri and Robbinsville Township Police Chief Michael Polaski announced today that a 21-year employee of the Robbinsville Township Police Department has been charged with stealing and selling property and equipment belonging to the...

9-1-1 telecommunicators are often called the first of the first responders. During an emergency, 9-1-1 is the public’s first point of contact—which presents unique challenges for telecommunicators. Andrea Baughn, Indiana’s deputy statewide interoperability coordinator...

JONESBORO, Ark. (KAIT) - When an active shooter call goes out, officers from across the area will respond. Jonesboro emergency officials said if a situation unfolded in Northeast Arkansas, it would not be unlikely for law enforcement from 40 to 50 miles away to...

The Rio Rancho Governing Body Thursday finalized the approval process for a new collective bargaining agreement for the Rio Rancho Police and Communications Association. The new agreement runs from August 15 to June 30, 2025, and covers 148 employees.

Dispatch workers at communication centers can be overlooked to the impact they have in emergency situations. They often help someone on the scene, stay calm and talk someone through life-saving measures. However, Jonathan Kurth, Marathon County Communications...

METUCHEN – For Police Chief Arthur Flaherty, a single seat police dispatch was essentially “a bad situation” waiting to happen. “We have evolved from a town of 12,800 to a town of 17,000 right now,” he said. “We are putting in 240 more condos and a 30-acre park. We...

Desert Hot Springs Police Department is gearing up to open a brand new dispatch center – the first addition to its expanded public safety campus. DHSPD Communications Manager June Casey gave News Channel 3 an exclusive first look inside the center, calling it a...

WASHINGTON (7News) — A three-month-old baby boy is dead after a D.C. rescue squad was canceled en route to the child, locked in a car -- possibly for hours. READ FULL ARTICLE

From McHenry Police Chief John Birk: MCHENRY POLICE DEPARTMENT/ NERCOM EARNS AWARD FOR DISPATCH EXCELLENCE

In Austin, Texas, when someone calls 911, they hear, “Austin 911, do you need police, fire, EMS or mental health services?” Since February 2021, Austin’s 911 Mental Health Diversion Program now transfers over 600 911 calls per month to mental health clinicians,...