When our daughter was one, we woke up in the middle of the night to find her having a seizure due to a high fever. At the time, my husband and I were new parents and inexperienced to say the least. Being woken up in the middle of the night is never an enjoyable...

Members of the Fremont County Sheriff’s Office (FCSO) dispatch team join Riverton Police Department (RPD) in being congratulated and thanked for volunteering their services during the funeral of a Casper Police Department lieutenant.

Aquinnah’s newest resident was delivered at 11:48 p.m. on Sept. 1 as his parents Kyle Colter and Sophia Welch were on the phone with emergency dispatch. The mother and child were soon after brought to Martha’s Vineyard Hospital, where Aquinnah town administrator...

 The Central Council of the Tlingit & Haida Indian Tribes of Alaska is now working with Everbridge, a leader in critical communications, to provide tribal citizens with emergency communication before, during and after a critical event. According to a press...

The first of two new protocol systems for call-takers at Cincinnati's 911 center are now in place. You may think call-takers have a script they follow or a standard set of questions, but, until now, that was only the case for medical emergency calls. READ FULL...

 With a shortage of dispatchers and an increase in crime, resources can be stretched thin— We've heard your concerns and reported on the delays in Little Rock's emergency response.

INDIANAPOLIS (WISH) — Did the inability of one 911 system to talk to another across a county line cost a 30-year-old Indianapolis man his life? A common misconception is that 911 callers get the closest available first responders; that is not always the case....

Legislation before the U.S. Senate that would allocate as much as $10 billion in federal funds for next-generation 911 (NG911) deployment includes language that “will unnecessarily detract from and delay NG911 implementation,” according to a letter from the National...

In North America, we take for granted the convenience and availability of our first responders. I recently had the privilege to tour the Johnson County Central Dispatch (JCCD), the primary Public Safety Answering Point (PSAP) in Johnson County, Missouri, and I was...

Barry County Emergency Services E9-1-1 has been recognized by The International Academies of Emergency Dispatch (IAED) as an Accredited Center of Excellence (ACE) for Emergency Police Dispatching (EPD).

Plano City Council approved the addition of four new 911 command post workstations to expand call-taking capacity during its Aug. 22 meeting.

The St. Louis County Police Communications Center could soon see a long-awaited upgrade, thanks in part to federal COVID-19 relief funding. The dispatch center, which answered 813,000 calls for service in 2021 and dispatches more than 30 police departments, is...

HOLBROOK — Director Steve Hooke is pleased to announce that the Holbrook Regional Emergency Communications Center was honored with two awards from the Atlantic Chapter of the Association of Public Safety Communications Professionals (APCO) recently. READ FULL...

 It happens every day and too often goes unnoticed. Human trafficking is modern day slavery and is a terrifying situation for those caught in its trap. On August 29, Wiregrass area first responders got to work on learning how they can help victims and those who...

The dedication and grand opening ceremony for the new Randall S. Webster Emergency Operations & Communications Center will be held on Wednesday, in the middle of hurricane season. “It’s near completion and I know the teams both emergency management and 9-1-1 are...

A Lake County emergency dispatcher was recently honored by Orlando Health for her quick thinking and communication skills that helped a woman deliver a baby. Tina Mumley, an Emergency Dispatch Supervisor who has served Lake County since 2008, received the health...

Oneida County’s first responders are getting a major boost in their wireless communications thanks to the FirstNet network expansion currently underway by AT&T. FirstNet has added new, purpose-built cell sites located in Oneida County – one in the City of Rome,...

MCLEAN, Va.—The Monitoring Association (TMA) announced it has welcomed two new U.S.-based PSAP/Emergency Communication Centers (ECCs) to its ASAP-to-PSAP service in mid-August. The Fort Worth, Texas, and the Irving PD, Texas ECCs are the 112th and 113th public...

A few years ago, remote 9-1-1 seemed like a remote possibility — an interesting concept but challenging to implement with the technology and resources available. Then the pandemic hit, and the public-safety community had to re-think how it approached in-person work....

Governor Roy Cooper spoke at the 911 Board Public Safety Answering Points Manager's Meeting today in Greensboro to thank emergency services personnel for their work to keep North Carolina communities safe and healthy.  “Our 911 operators are the first of the first...