Greg Schmid GOSHEN – An Orange County emergency services employee who began in 2004 as a public safety dispatcher, has been named deputy 911 commissioner.

It will get much busier at the Orange County EOC in the next 24 hours as Ian gets closer to the sunshine state. Orlando's emergency operations center will also be operating with full staffing beginning Wednesday. Both of the hubs for emergency communications will help...

Minneapolis police say it’s taking too long to respond to dangerous and immediate emergencies. Last week, interim Minneapolis Police Chief Amelia Huffman told a City Council committee the average 911 response time for officers citywide is now eight and a half minutes,...

Until a few days ago, New Orleans’ 911 emergency dispatch system didn’t make a distinction between a robbery in progress and one that took place weeks ago. But under a change that went into effect this weekend, the system will stop assigning old incidents the same...

The actions of four Weld County Public Safety employees resulted in four lives saved earlier this year. Weld County Public Safety Dispatchers Emily Schoneman, Cambrie Guerrero-Wacker and Matt Bilyeu, along with Communications Supervisor Ivett Avalos, all received...

Sarah Hines is multi-lingual.  English, of course.  French.  German.  Japanese. And, emergency dispatch.

When a red light flickers on, help is on the way. All hours of the day and night at Island County Emergency Services Communications Center, a team of first responders dons headsets and waits before a veritable wall of computer monitors for a call of distress. These...

This fall, the Seattle mayor’s office and city council have agreed to jointly create a new type of crisis response unit to be available when people call 911.

The Prince William Board of County Supervisors has appointed Michele A. Surdam, who has served Prince William County for more than 30 years, to be the new Director of the Prince William County Department of Public Safety Communications.

Two members of the Loudoun County Sheriff’s Office received statewide recognition during the the Virginia Sheriffs’ Association Annual Conference on Sept. 20 in Virginia Beach. The VSA 2022 Dispatcher of the Year award was presented to Loudoun’s Molly Rau. She is...

ELIZABETHTOWN, N.Y. — Public safety workers and public officials in the tri-county area were mourning the unexpected death Monday of Essex County Emergency Services Director Max Thwaits III. Thwaits, 40, of AuSable Forks, died of heart failure around 2 a.m. Monday at...

The Lenexa Police Department uses new technology to keep people safe. It’s called SPIDR Tech and Lenexa is one of the first departments in the country to use it. The technology sends text messages to select callers after speaking to a 911 dispatcher.

Prepared Live lets citizens use their cell phone camera to live stream an emergency directly to dispatch. BROWN COUNTY, Ind. — Brown County is one of four Indiana counties that have adopted new technology for 911 calls.

A Republican senator this week introduced a bill calling for a mid-band spectrum auction with proceeds being used to fund the FCC’s “rip and replace” program, but—unlike legislation passed by the House—the current language would not provide any funding for...

Intrado, a longtime key player in the 911 industry, has sold its safety business to the Stonepeak investment firm for $2.4 billion, but Intrado will retain its Digital Workflows unit, according to a press release issued yesterday. For more than four decades, Intrado...

“9-1-1, what’s your location?” It’s a phrase we’ve heard hundreds of times on TV shows and movies. In real life though, have you ever considered the possibility that this question – one that can mean the difference between life and death – may be hard for the caller...

CENTER LINE — When Center Line Police Dispatcher John Turpin received a call from a person about a power line down on top of their garage, it was almost like he was at the scene.

The Broomfield Public Safety Communications Center has joined the fold of a regional 911 computer-aided dispatch hub that unifies response efforts for the North Metro Fire Rescue District and other government agencies.

LARGO — On the sprawling top floor of the sheriff’s office complex, the lights are dim, the windows shuttered. It’s hard to decipher day from night.

A 25-year-old woman was walking in the 1400 block of Callowhill St., just off St. Philadelphia Police Department headquarters when a man ran up behind her and robbed her around 5:40 a.m. Thursday morning, according to police.