Zach is a dispatch supervisor in Tompkins County’s Emergency Communications Center and was recently named the 2022 Dispatcher of the Year by the APCO (Association of Public Safety Communications Officials) Atlantic Chapter. He was presented with the award this past...

On September 1, the state of Pennsylvania awarded Mission Critical Partners (MCP) a contract to support the deployment of Next Generation 911 (NG911) service statewide. NG911 service will propel the state into a new age of emergency communications for generations to...

Leesburg, VA (November 7, 2022) – The Leesburg Police Department Emergency Communications Center (ECC) has implemented the Automated Secure Alarm Protocol (ASAP), an alarm response program improving 9-1-1 response times by eliminating miscommunications and reducing...

MURFREESBORO, Tenn. (WKRN) – It’s not brand new technology, but it’s one that could help save your life minutes matter.  The Murfreesboro Emergency Communications Center has been utilizing a program that helps find your precise location and quickly shares it with...

PRESS RELEASE Today, Commerce Secretary Raimondo announced the appointment of Renee Gordon to serve on the Board of the First Responder Network Authority (FirstNet Authority). The following statement is from FirstNet Authority Board Chairman Stephen Benjamin on the...

HOLBROOK — Director Steve Hooke is pleased to announce that members of the Holbrook Regional Emergency Communications Center were presented with two awards from the Atlantic Chapter of the Association of Public Safety Communications READ FULL ARTICLE

ITHACA, N.Y. – A member of the Tompkins County Department of Emergency Response is honored. Dispatch Supervisor in Tompkins County’s Emergency Communications Center Zachary Guidi was named the 2022 Dispatcher of the Year this week by the Association of Public Safety...

WAILUKU  - Oftentimes when people call 911, they are not in a safe place to talk. That’s why the Maui Police Department has launched new technology this week to help bridge that gap.

Spokane firefighters no longer have their own communications center. Nov. 1—After years of resistance from the firefighters union and the City Council, Spokane has joined the regional emergency communications system that answers every 911 call made in the county. READ...

Ingham County is adopting a new translation service to help non-English speakers make emergency 911 calls.    “Nowhere is it probably more important than a 911 center where you really have to have someone immediately,” said District 5 Ingham County Commissioner Todd...

A 16-year-old girl working at a McDonald’s in New Orleans called 911 from the freezer to report an armed robbery — and discovered her mother was on the other end of the call.

CONCORD, CALIF. – Contra Costa County Fire Protection District today announced its Contra Costa Regional Fire Communications Center has earned accreditation by the International Academies of Emergency Dispatch for excellence in medical dispatching. READ FULL...

WORTHINGTON — When a call comes in to the 911 dispatch center at the Prairie Justice Center in Worthington, the emergency services dispatcher never knows what they might encounter on the other end of the line.

What’s next for 9-1-1?Natchitoches Parish has a state-of-the-art facility, well trained dispatchers and staff and an excellent call answering record. So what is next?In this age of constantly changing technology, the 911 NATCOM center must keep up to ensure the...

On Oct. 26, 18 members of the campus community graduated from the first Department of Public Safety (DPS) community police academy. The academy is a free four-week program designed to give students, faculty and staff an idea of what it is like to protect and serve the...

San Francisco Police Chief William Scott said a “higher priority dispatch” was sent to the residence of Paul Pelosi because of the 911 operator’s “intuition” that there was “something more to the incident than what she was being told.”

All calls for emergency services (Police, Fire, EMS) are processed through a unified communications center. The communications center houses both Spokane Regional Emergency Communication employees (SREC) and SPD dispatchers. The change comes as both SPD and SREC seek...

The K-State Police Department went live with a new Next Generation 911 system on Tuesday, Oct. 18, and became the 105th Public Safety Answering Point to do so, Jason Blackburn, KSU Police Department communication operations coordinator, said.  “It is advanced...

First responders are at the core of our communities. Emergency medical officials treat those in pain. Firefighters carry victims to safety. Emergency managers marshal resources. 9-1-1 call takers field distress calls day and night. Law enforcement officials make sure...

The Danbury Police Department family mourns the unexpected passing of dispatcher Martin Robert "Bob" Nelson on October 24, 2022. Since 2014 Bob has worked for the IXP Corporation, the company contracted to provide public safety dispatching services for the City. He...