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Four cities coordinate construction of $20M emergency communications center
Addison, Carrollton, Coppell and Farmers Branch city council members individually approved a resolution related to the design and construction costs of the new North Texas Emergency Communications Center (NTECC). Approval of construction costs allows construction to...
Feature story: The changing times of fire department dispatching on Cape Cod (MA)
CAPE COD – The landscape has changed markedly when it comes to dispatching for fire departments on Cape Cod. The Barnstable County Sheriff’s Department Emergency Communications Center has been expanding its services for local fire departments. In March, Chatham moved...
Kelly Schuetze: Northampton’s dispatch center provides exceptional service (MA)
I am incredibly proud of the hardworking professionals at our Public Safety Communications Center. Every day, our dispatchers answer difficult calls with patience, professionalism, and dedication to the safety of our community. Their work is demanding and often...
Guiding the way: E-911 dispatchers serve all first responders (MS)
Warren County and City of Vicksburg first responders come in a wide array of forms. From firefighters and medics to police officers and sheriff’s deputies, many emergency situations call for some, or all, of the men and women who make up the front-line, essential jobs...
APCO Hosts a Public Safety Communications Event With PSBTA
Source: APCO International Date: 03/27/2025 On March 18-19, APCO International hosted a special event with the Public Safety Broadband Technology Association (PSBTA) in Washington, DC that focused on public safety’s use of 4.9 GHz and Artificial Intelligence (AI)....
Greenbrier County Commission approves 911 fee increase – Real (WV)
LEWISBURG, W.Va. – The Greenbrier County Commission, on Tuesday, adopted an ordinance which will raise 911 fees within the county for the first time in 30 years. Originally set at $2 per month in 1995, residential wireline fees will increase to $4.50 per month to...
Police: Man misuses 911, threatens suspects from a previous incident (PA)
A Scranton man is facing charges after police say he called the Lackawanna County Communications Center four times, rambling about a previous incident, using racial slurs and threatening to “mow down” those involved.
Carbyne Welcomes Jim Bugel to it’s Advisory Board – The Critical Communications Review
Carbyne welcomed Jim Bugel to their Advisory Board. Bugel’s wealth of experience and strategic insights will be instrumental as Carbyne continues to evolve next-generation 9-1-1 and emergency communication solutions.
KC Board approves telecommunication simulator purchase (IL)
During its meeting Monday night, the Kaskaskia College Board of Trustees approved the purchase of a 9-1-1 Reality PLUS training station simulator. The equipment will allow users to work through the same types of scenarios that a 9-1-1 telecommunicator would face....
From burnout to balance? Lorain County 911 dispatchers get a drastic reboot (OH)
ELYRIA, Ohio -- Lorain County’s 911 emergency communications center is introducing significant changes to address critical staffing needs that have been ongoing since 2023, raising concerns about emergency response capabilities.
Augusta County’s Adopt A Dispatcher program aims to honor first responders (VA)
Augusta County has devised a way to honor its first first responders. For the second year in a row, community members will have the opportunity to show their appreciation for Augusta County dispatchers by participating in the county’s Adopt a Dispatcher program. READ...
Chesterfield County Public Schools and Emergency Communications Center partner to launch emergency telecommunications program (VA)
Career and technical education opportunities are growing for students in Chesterfield County Public Schools. The school system and the Chesterfield County Emergency Communications Center have signed an agreement to bring an innovative emergency telecommunications...
911 Dispatchers share how new technology helps their emergency response (SC)
CHARLESTON COUNTY, S.C. (WCIV) — Charleston County 911 is improving how they respond to emergencies through new software, launched last week. Now, dispatchers are sharing their thoughts on the technology and how it is changing their every day. “We tell everybody, some...
Lowndes 911 receives Communications/911 Center of the Year Award – Valdosta Today (GA)
The Lowndes County Board of Commissioners is proud to announce that Lowndes County 911 has been awarded the prestigious Communications/911 Center of the Year Award at the annual Georgia Emergency Communications Conference (GECC) held in Columbus, GA.
APD announces 911 text communication capability – The Atmore Advance (AL)
New equipment measure allows dispatchers to text anyone who contacts them via 911 The Atmore Police Department announced Monday that its emergency communications center is now equipped to handle 911 texts.
Raleigh-Wake Emergency Communications Center Seeks Public Input on (NC)
The Raleigh-Wake Emergency Communications Center is currently seeking feedback from the public on its delivery of public safety services. As part of their annual accreditation process, the center has opened its doors, metaphorically speaking, inviting comments from...
Brown County dispatchers urge county board for support over scheduling change concerns (WI)
Amidst severe ongoing staffing shortages, dispatchers were informed in February, based on an outside consultant report, that the center’s shift schedule would change starting in May. This goes against what they were told in August, Carpiaux said, that “there would be no schedule changes for 2025 in efforts to take the year and fine tune a change for 2026.”
In Durango, emergency dispatchers tackle the cumulative stress of a thankless profession (CO)
Each dispatcher undergoes extensive training to prepare for working under pressure. Not everybody makes it.
In 2022, Durango Emergency Communications reported that 99% of candidates weren’t able to complete the training program.
New report details emergency call updates (VT)
A new report looks at Vermont’s dispatch centers and emergency response.
Now, the state wants to hear from you. On Thursday, the Vermont Public Safety Communications task force will host a meeting to discuss the future of emergency communication in the state.
Charleston County adopts new 911 dispatch software – Live 5 News
The Charleston County Consolidated Emergency Communications Center has adopted a new and more advanced call-handling software that improves emergency responses from the public and first responders.
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Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UpdatesMORE>
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
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Public Sector GrantsMORE>
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
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