GOOD INFORMATION FOR COMMUNICATIONS CENTER STAFF AND FIRST RESPONDERS The unsettling collapse of Buffalo Bills safety Damar Hamlin during a Monday Night Football game brought sudden cardiac arrest to the attention of millions of Americans. Surviving sudden cardiac...

A thorough search of the property was conducted, and no suspicious devices were found.  The Oxford County Regional Communication Center was evacuated for several hours Saturday while officials conducted a thorough search of the property after a bomb threat was called...

Apple is starting to collect information from dispatchers working in 911 call centers about incorrect calls from skiers' iPhones triggered by Emergency SOS and Crash Detection. The introduction of the Crash Detection feature for the iPhone 14 and Apple Watch has led...

Ambulance companies say they are barely surviving, and hope lawmakers back a plan calling for $70 million a year over five years, although it wouldn't be a long-term solution. READ FULL ARTICLE

Making false 911 calls is something police frown upon for many reasons. More than anything else, it pulls officers away from real emergencies and police situations, wasting valuable time and resources.

Davenport man with a history of misusing 911 was arrested Tuesday for allegedly making at least 48 false calls to the Scott Emergency Communications Center from November to January, and threatening to beat up first responders and shoot police, Davenport Police said....

911 service for people across Michigan was down Tuesday leaving people to find a new way to reach out for help. This is the second time in the past few months 911 services were down and the Wexford County Central Dispatch says it could happen again.

Avery County native and Watauga Emergency Services 911 dispatcher Destiny Finley is fighting stage 4 ovarian cancer with strength and community support. Finley’s current diagnosis is Stage 4 Metastatic Ovarian Cancer with Secondary Lung Cancer. Finley said the cancer...

Virginia lawmakers in both chambers will consider adding 911 dispatchers to the list of first responders who are able to file workers compensation claims for post-traumatic stress disorder on presumption that an event witnessed at work caused their mental ailment,...

A New York 911 dispatcher reportedly took a call about a man being fatally shot during a noise dispute, not knowing that it was her husband who had been killed. “The girl who was dispatching, she said, ‘Can you give the supervisor this job?’ ” Junita Reed-St. Clair,...

In outdoor hot spots including Wyoming, Colorado, Utah, and Canada, 911 centers report a rising number of false emergency reports from Apple devices. READ FULL ARTICLE

A beloved dispatcher for Westchester County's Emergency Communications Center has been hospitalized, prompting support from colleagues and friends from throughout the area.  READ FULL ARTICLE

The town will upgrade its aging police department emergency communications system thanks to a recently awarded $2.1 million federal grant. READ FULL ARTICLE

 When Iowa needed a backup communications network for its public safety answering points, or PSAPs, the state turned to FirstNet. Blake DeRouchey shared how Iowa uses FirstNet as a failover so 9-1-1 calls stay connected. DeRouchey is 9-1-1 program manager for the Iowa...

SACRAMENTO -- The first Sunday of 2023 started slow in a dispatch center that serves Sacramento County but quickly picked up as rain, flooding, and winds carried dozens of cars off roadways and trapped drivers in floodwaters along Dillard Road near Highway 99.

Have you ever called the police to report something, only to wait on hold and hang up out of frustration? In Merced County, chances are the person on the other end of the line probably feels the same way.

Fredericksburg Police say with a New Year comes a new 911 in Fredericksburg. Next-generation 911, or NG911, is an upgrade to the traditional 911 system, which only allows people to call for help using a phone. READ FULL ARTICLE

Those who help others sometimes need help themselves. As part of the Ohio First Responder Recruitment, Retention and Resilience Program, the department will be allocated $310,000 over a two-year period for annual wellness checkups for police officers and dispatchers,...

"We are absolutely diverting essential resources away from people who need it toward a feature on a phone." During a mid-December weekend the dispatchers at the Summit County 911 Center fielded 71 automated crash notifications from skiers’ iPhones and Apple watches at...

JANESVILLE, Wis. — One southern Wisconsin 911 center employee takes her work behind the scenes seriously. And the longtime civil servant just celebrated 30 years on the job. READ FULL ARTICLE