NGA 911, LLC and Convey911 are excited this partnership and collaboration between NGA and Convey911 would mean a transformative leap forward in NG911 call-handling, instilling a profound sense of security, comfort, and connection within the 9-1-1 community. READ FULL...

“corruption to our network.” It rendered computers unusable, locked staffers out of systems, and severely impacted the 911 dispatch servers and fingerprinting tools, setting off an emergency response from county computer technicians.

NEW PHILADELPHIA ‑ A former 911 dispatcher at the Tuscarawas County Sheriff's Office has been ordered to spend two years on probation and perform 300 hours of community service for theft, forgery and three counts of misdemeanor theft.

WICHITA, Kan. (KWCH) - As tornado sirens sounded Saturday night, calls flooded Sedgwick County’s 911 center. Many of the calls weren’t emergencies, including general questions about the storm and why sirens were going off.

Power outage, generator failure took down 911 in Jackson following storms, chief says ‘What could go wrong, unfortunately, did go wrong,’ interim chief says

Typically, when people call 911 in emergencies, communication with a dispatcher is limited to voice only. But those calling the Ravenna police and fire dispatch center with a cellphone now have the option of providing dispatchers with a livestream video of an...

On Sept. 6, 2022, Cleveland detectives knocked on the door of James Sidelka's Old Brooklyn home. They were there to tell Sidelka that his daughter, Carly Capek, had been killed in the Cleveland house where she was living.

After years of planning and delays, the Athens County 911 Emergency Communications Center and Emergency Management Agency will soon start counting the days until they move into their new shared building in The Plains. READ FULL ARTICLE

The D.C. Council will consider a bill that would require the city’s emergency call and dispatch agency to release more information about its own errors. READ FULL ARTICLE

EVERETT, Wash., June 14, 2023—The Snohomish County 911 dispatch center is Washington state’s largest 911 center by volume, area, and population served, handling an average 2,031 incoming calls or texts for emergency service a day – roughly one call every 42...

Newport News' dispatch center managers said they have seen a serious rise in mental health-related calls since the start of the COVID-19 pandemic.

The Minnesota Department of Information Technology Services and the Department of Public Safety Emergency Communication Networks (ECN) division are revisiting their public-safety communications strategy with the help of consulting and managed services firm Mission...

Two bills that passed in the Pennsylvania House of Representatives on Wednesday would implement fees on phones and other wireless devices to fund the state's 911 and 988 call centers. 

The First Responder Network Authority (FirstNet Authority) announced today that Renee Gordon has been named Vice Chair of the FirstNet Authority Board, effective immediately. A recognized leader in the 9-1-1 community, Gordon is the Director of the Emergency...

PORTLAND, Ore. (KOIN) – There aren’t enough paramedics in Multnomah County to respond to 911 calls fast enough, and yet that’s not the only problem afflicting the county’s emergency medical services. When someone has an emergency in Portland, a patchwork of programs...

Sedgwick County officials held a news conference Wednesday to clarify a situation regarding a new computer-aided dispatch (CAD) system that is now being used to send police, fire and ambulance crews to emergency situations.

INDIANAPOLIS — An Indianapolis woman is sounding the alarm after she was in a biking accident and couldn’t get through to 911.   Carrie Petty said that now, she is hoping to see changes made so this doesn’t happen again.  

The Cobb County Department of Emergency Communications and the Cobb County Information Services Department is proud to announce that Systems Administrator Vaughan Nasse is the recipient of the prestigious 2023 Information Technologist of the Year presented by the...

LAFAYETTE, La. — A house fire erupted last Wednesday on Gerald Drive. According to the Lafayette Fire Department, one of the house owners had escaped the burning house but returned to save the family's 3 pets.

FORESTVILLE - A Door County 911 dispatcher took a devastating call the morning of June 9 − from her son, reporting that the family's house was on fire.