DAYTON — As a shooter opened fire in a busy Oregon District, killing nine and injuring 37 others, officers ran to take him down. Behind the scenes, dispatchers began taking calls from people panicking about what they were seeing.

Part of Lincoln County was temporarily left without emergency communications service July 19 after a sheared fiber cable left residents unable to use telephone or internet services. Lincoln County Administrator Carrie Kipfer updated commissioners Aug. 6 on a plan...

HIAWATHA, Kan. (WIBW) -- A man armed with a gun in Hiawatha was convinced to surrender to police after speaking to a 911 dispatcher. The Brown County Sheriff's Office says their dispatch received a report of a vehicle theft in progress around 9:26 a.m. Thursday...

HILO, Hawaii — Shanna Badon-Dellomes remembers the night last July when Hawaii County police officer Bronson Kaliloa was shot and killed on the side of the highway in Mountain View. The Big Island police dispatcher and trainer was taking incoming calls for the Puna...

In the 9 years he’s been at Rhea county 9-1-1, Chris has done a variety of jobs. After all…it’s a small town and you help where you can. His fellow employees know when someone is doing a good job. “Chris is one of those employees that when you think of an ideal...

Jim Reeves is headed off into retirement after a long and prosperous career as a dispatcher for the Tulare County Sheriff’s Office, and he sat down with The Recorder to discuss his career and his future plans. 25 years, 3 weeks and 12 hours later, Reeves retired as a...

WEST OLIVE — When Jake VanDyke called 911 and told the dispatcher his wife was going to have a baby before they could make it to the hospital, two thoughts went through Mary Allman’s head. One was that the Ottawa County Central Dispatch employee needed to do...

A Valley Communications dispatcher helped a mother deliver her baby on the side of I-405 during morning rush hour on Wednesday. Listen to the recording of their call.

BROWNSVILLE, Ky. --- (WBKO) Edmonson County is now giving people the opportunity to text 9-1-1. It's a program that has been live since June and they have been working out the kinks. Officials have discovered that older phones work better with the technology. The only...

KNOX COUNTY, Ind. (WTHI) - Knox County E 911 has a new interim director. The Knox County Commissioners hired Rob McMullen. News 10 talked with Commissioner President Kellie Streeter. She said there was an executive decision to find a new director. Streeter told us...

By: Jordan Vandenberge The OPBA began the mental health assistance program earlier this month. CLEVELAND — The program allows OPBA members to confidentially request mental health-related services. Marriage or financial counseling assistance is also included in the...

Poor staff retention, over-reliance on overtime hours and other management woes have plagued the 911 center for years. A recent audit by New Jersey-based IXP Corp. stated that current management is not up to the task of implementing the necessary...

ALBANY — A state police dispatcher received praise this week after she helped a Malta mother in labor give birth off Interstate 90. The dispatcher, Troop G Communications Specialist Kim Carballo, took the call, dispatched the necessary first responders and then...

A recently dismissed dispatcher for the Fredericksburg Police Department has been accused of providing sensitive information to the targets of police investigations. Karen Lakisha Stephenson, 40, is charged with two felony drug-related charges and two misdemeanor...

Another county office is battling an attack on its computers. This time.. it’s the Vigo County Sheriff’s Office. Over the weekend.. a malware virus infected its computer system and that virus has directly impacted the Vigo County 9-1-1 Dispatch Center. News 10’s Jada Huddlestun is live at the Vigo County Jail. She joins us now to break down what happened.

OTTAWA COUNTY, MI—For those who work as 9-1-1 operators, it's not a matter of if they're going to hear something traumatic, but when. "Not everybody can do this job," said Megan Ross, who works as a dispatcher for Ottawa County. "Some people can, some people can't,...