Atos Public Safety was awarded a 5-year, USD 198 million contract by the State of California to transform the state's 911 system. Atos Public Safety will serve as the Next Generation 911 Prime Network Service Provider (PNSP) for the initiative. The company will...

SAN JOSE (CBS SF) – A San Jose police dispatcher has been charged with felony fraud for cashing in disability insurance for more than a year after returning to work, the Santa Clara County District Attorney’s Office announced Tuesday. Wendy Vaccaro, 41, of Campbell,...

BEND, Ore. — The wife of a 39-year-old central Oregon man gored to death by a yak on his hobby farm is suing Deschutes County’s 911 for $7 million, saying a dispatcher failed to send an ambulance when the man called and tried to ask for help. Brian Wing moaned in pain...

WARREN, RI — The Town of Warren is looking to hire a new full-time emergency dispatcher. Responsible for keeping things operating smoothly at headquarters, dispatchers must be willing to work flexible shifts and thrive in high-stress situations.

CHARLESTON, S.C. (WCSC) - First responders in Charleston County could soon have more tools when dispatching, and responding to, emergency calls. The Charleston County Consolidated Dispatch has been pilot testing a new dispatch system for the past 18 months. Right now,...

A problem affecting 911 calls fromFrontier Commications land lines has been corrected, according to a Wood County 911 dispatch supervisor. Frontier Communications is experiencing an outage affecting land-line calls to 911, the Wood County 911 center said in a post on...

You never know what the next call will bring when you’re helping save lives at the Harrisonburg-Rockingham Emergency Communications Center. For Senior Communicator Leslie Barb, the next call actually helped bring new life into our world. Barb was honored Tuesday, Aug....

Halifax County Manager Tony Brown confirmed this afternoon 911 Center Director Heather Joyner announced her intention to step down from the position. Although Brown said he has not been presented anything in writing, he said he discussed the matter with Halifax County...

It’s been more than 50 years since the first 911 emergency call was made in the United States. Since that time, 911 has contributed to dramatic improvements in public safety, but the role of 911 has remained largely unchanged. Now, the rapid evolution of technology —...

HORRY COUNTY, S.C. (WPDE) — Across the country, 911 call centers across the country receive about 240 million 911 calls a year, according to the National Emergency Numbers Association. In July, Horry County 911 took 31,013 calls. In July 2017, they received 29,764...

The cost to jurisdictions that use Montgomery County Regional Dispatch Center 911 services could go down with the county’s expected purchase of the Miamisburg property from a New York investment firm. County commissioners are expected to enter into an agreement...

Payroll for the Albemarle County Police Department increased by almost $800,000 over the last 10 months. The Emergency Communication Center’s overall salaries saw the largest percent increase, at 15.6%, from $2,050,197.51 to $2,428,441.90. The department, which also...

In what I hope will be a move that inspires 911 centers across the country, the City of Minneapolis has decided it’s better for call takers and dispatchers to rely on their brains to help the public instead of reading verbatim from scripts. After many complaints,...

SALEM — Dispatcher Travis Carr of the Morrow County Sheriff’s Office recently completed coursework through the Oregon Department of Public Safety Standards and Training. Carr was among the Aug. 16 graduates of Basic Telecommunications #BT115. A ceremony and reception...

MARYVILLE, Tenn. — 9-1-1 call centers across the state are receiving millions of dollars in funding for new technology upgrades. Those include being able to text 9-1-1. The new texting capabilities have already rolled out in Memphis and Hamilton county, which includes...

CORPUS CHRISTI, Texas — The job of a Metrocom dispatcher taking 911 calls is demanding and stressful at times, but the dispatchers say it's worth it. On Friday, some of them were promoted for all their hard work. Imagine having to calmly communicate with someone in...

SOUTH BURLINGTON, Vt. (WCAX) Some cities and towns in Chittenden County want to cut down on response time when you call in an emergency. They're looking to create a regional dispatch center. In the past, towns have had a tough time getting a formal project up and...

On the other side of a door labeled “authorized personnel only” in a modest building on the southern edge of the city, a team of emergency dispatchers monitored the Hill City’s fleet of police vehicles and firetrucks. With a bevy of high-tech tools at their disposal,...