Fire departments across the country set benchmarks for how long it takes to respond to fires, car crashes and other incidents to track progress and hold themselves accountable, but King William County Fire Chief Laura Nunnally said setting a response time goal for the...

(Editors Note; I am posting this story because of the "lessons learned" on how a average call and trying to do the right thing can go wrong.) YOUNGSTOWN — A medical alert call button can be a lifeline for a person who can’t reach a phone in an emergency, but what if a...

There is scheduled fiber maintenance to be performed on September 12 between 12:01 AM and 3:00 AM which will effect 9-1-1 telephone landline communications in the Brown County area. The communications provider will be working on a fiber cable near Russell, Minnesota...

Calling 9-1-1 in June was scary for Connor Sullivan, 14, and his sister, Molly, who’s 11. Two times over summer break, their dad felt really sick at home as he experienced complications from triple-bypass heart surgery. Connor called the emergency service June 5;...

BAD AXE – The Huron County Board of Commissioners moved to deny a grievance filled by the county’s 911 dispatchers at this week's meeting. The grievance against Huron County alleges the county did not administer job analysis questionnaires (JAQ’s), a tool used to...

BOUNTIFUL, Utah (KUTV) — When Bountiful dispatch supervisor Brenna Dearden looked out her window on the night of August 29, she could see the flames on the mountain east of the city. KUTV Hundreds of 911 callers were reporting the fire racing toward homes. “The scene...

SHERMAN, Tex. (KXII) Right now, people in Grayson, Fannin and Cooke counties can text 9-1-1 for dispatch in the case of an emergency. By 2023, new technologies will make it even easier. Beth Eggar, a Public Safety Planner with the Texoma Council of Governments said...

ST PAUL, Minnesota — As chaos unfolded outside the Minnesota State Fair on the final night, Chad Keller calmly worked inside the Ramsey County Communications Center. Keller answered the 911 call from the driver who hit a woman he said jumped out in front of him....

BIRMINGHAM, Ala. — You may start to notice some changes when it comes to calling 911 in the Birmingham. Right now, there are an average of six to eight dispatchers working at a time. Those workers do a great job, but can sometimes get overloaded. When that happens, a...

LUMBERTON, NC (WBTW) – The City of Lumberton has issued a statement after a video surfaced online of two 911 dispatchers mocking the deaf. “The City of Lumberton would like to state publicly that it in no way endorsed or approved the unfortunate video which was...

MANATEE COUNTY, Fla. — It’s one of the most important jobs there is when it comes to people who need help. Dispatches are often the unsung heroes who work behind the scenes in an emergency. They're the ones who talk to people who call 911and get the right emergency...

Shawnee Telecommunicator, Robert Conley, was recognized during the State 911 Authority Meeting as the Telecommunicator of the Quarter for the State of Oklahoma at the State Capitol Friday, Sept. 6. Conley is the third recipient of this award and was nominated for his...

WILKES-BARRE — A plan to borrow tens of millions of dollars to pay for upgrades to the Luzerne County 911 communication system will come before county council this month. The plan will be discussed Tuesday at a council work session, and could be on council’s voting...

MUNCIE, Ind. — The contract between the city and Delaware County that supplies the funding for the Delaware County Emergency Operations Center, commonly known as 911 dispatch, is expiring and the county and city haven’t come to resolution to restore it. In...

The European Telecommunications Standards Institute recently examined the potential use of IoT devices in emergency situations, as well as the state of standards development for such use. ETSI identified a number of use cases in which IoT devices could play a role in...

LUMBERTON, N.C. - Two dispatchers are in trouble after a Facebook video surfaced showing the pair mocking a Hurricane Dorian news conference.  In the video, one Lumberton EMS worker mocked sign language while the other "gave an update on the storm." The...

OHNSTON, R.I. (WLNE) - The 9-1-1 system in Rhode Island is under scrutiny following a house fire on the Johnston-Smithfield line. The homeowners were not home at the time of the fire, but their five cats were. The bodies of four of the cats were found in the rubble. A...

When a 911 call is made in Kittitas County, whether that be for a medical emergency, a fire or the need for law enforcement presence, Kittcom directs the call to the appropriate public safety agency. But Kittcom, which{span} serves 17 public safety agencies,{/span} is...

Tucked away in a nondescript building near Bowers Field, the only telltale sign of the Kittcom headquarters is an impressive 140-foot antenna apparatus. Inside a room within the building, dispatchers sit behind computer arrays providing the lifeline between people in...