During its Aug. 22 meeting, the South Dakota 911 Coordination Board unanimously voted to amend a contract for the South Dakota Next Generation 911 Project. This amendment is in regards to the Rapid City call center with its multiple workstations, dual electrical...

BRIDGEPORT — Phone service for resident and government offices have been restored according city officials. Phone service was restored around 2pm. Bridgeport officials said in an email shortly before noon, “ITS has received confirmation of a “Frontier Communications”...

GLOUCESTER TOWNSHIP, N.J. (CBS) — A South Jersey police department is using smartphone technology to help in emergencies. Officials in Gloucester Township unveiled the new 911 system on Monday. New technology, like live streaming, can provide even more information...

Marshall County 9-1-1 dispatch partnered with the National Center for Missing and Exploited Children to train dispatchers. They will now gather more detailed information, using a checklist to get the right resources to the scene and find the child faster.  9-1-1...

BURLINGTON TOWNSHIP — Township police are investigating the cause of a motor vehicle accident that killed a Burlington County Central Communications employee. According to police, around 12:30 p.m. on Saturday, Thomas Johnson, 44, of Cookstown, was driving a blue...

Intermittent Part Time Dispatcher: Receive and respond to requests for emergency services and dispatch appropriate services.  Receive and transmit information by radio, telephone and computer terminal.  HS diploma or the equivalent plus two years’ related...

YORK, Pa. (WHTM) – York County is making big changes to its 911 Center. Fire, police, EMS and communication workers say the current setup isn’t working. York County hired a firm to evaluate the center, and it released a public report of recommendations this summer....

Fond du Lac County Emergency Management officials continue to encourage residents to sign up for Smart 9-1-1. The new technology was introduced in April, and Fond du Lac County is currently the only county in the state offering the service. County Communications and...

Laura Grant dedicated her life helping care for others. Now that she's gone, killed in what friends describe as a "senseless act of violence," her coworkers are stepping up to make sure that care continues for the person who mattered most to Grant...

Presque Isle Fire Department is preparing for the change in ambulance service, which takes effect by 2020. Chief Darrell White says the department operates four ambulances and serves Washburn and Fort Fairfield, in addition to Presque Isle. He says while the...

Putnam County 911 board members approved a budget Thursday for a new next generation interface system for 911 dispatchers.  The Next Generation 911 system, or NG911, is a nationwide, standards-based, digital emergency communications infrastructure that...

HALLOWELL – The Maine Public Utilities Commission has launched a public information campaign to educate Mainers about calling and texting 911 in an emergency.  Two 30-second public service announcements will began airing statewide in August. In one PSA, a...

hey never know what it will be, but the dispatchers at the Lincoln County E-911 office are at the ready for the ring. On this particular Thursday, three women were manning the mics in a small office tucked away within the maze of hallways behind the main entrance of...

A new baby girl was welcomed into the world on Thursday night with the help of Ambulance emergency medical dispatcher. Sarah Barczai received a call from an anxious father whose wife was in labour with seventh child. The parents and their children were driving to the...

For emergency services dispatchers, it all starts with a phone call. The number is one of the shortest but arguably the most important: 911. When someone in need calls 911 within Kingston city limits, they are instantly connected to the communications staff at the...

Greg LaFrancois says "At this point, there's another option in The County. Presque Isle Fire Department runs a 9-1-1 service, and so the towns - some towns have already reached out to Presque Isle and signed up for 9-1-1 service, and then the others will be doing that...

The Florence Police Department is looking for people to join their Communications team. According to Florence PD, dispatchers serve as the backbone of the department’s call for service coordination and undergo an array of training in leading communication...

When a Sun City West resident calls the Posse about a situation, the person who answers the phone becomes a conduit between the caller and a unit in the field. The dispatcher takes all information from the caller and communicates key data to patrol units in the field....