The need for high-quality business calls will never disappear, which makes performance-improving software-defined WAN (SD-WAN) technology a modern networking choice for telephony. However, SD-WANs can do more than just optimize the performance of traditional business...

EBENSBURG – Emergency dispatchers have an often thankless job. With that in mind, the Cambria County 911 Center now has a mural recognizing dispatchers whose instructions save lives. Robbin Melnyk, director of the county 911 center, recently saw another dispatch...

GRAND JUNCTION, Colo.- It’s something most of us learn at an early age: call 9-1-1 in case of an emergency. The federal government would like to do more to recognize the value in that by changing the status of those who answer the 9-1-1 call. The ‘9-1-1 Saves Act’...

The Northwest Territories will finally have 9-1-1 services starting Monday, November 4th. The territory has been working on getting the service since 2017. The CBC reported that the territory’s legislative assembly passed the legislation for 9-1-1 services last March....

On Monday, three female fire dispatchers working for the Jefferson Parish East Bank Consolidated Fire Protection Bureau filed suit claiming an ongoing practice of gender discrimination and retaliation at the Jefferson Parish Fire Protection Bureau’s Emergency...

During Monday’s Plano City Council preliminary open meeting, Public Safety Communications (PSC) Department Director Susan Carr updated the council on the department and announced the city has fully launched Text to 9-1-1. Carr said the service can cover many...

SAN DIEGO – Late October often brings Santa Ana winds and 911 calls to San Diego County. Emergency dispatcher Juliana Rubio knows about both. “Oh yeah, it can be a bit overwhelming,” Rubio said. She has been working as a dispatcher for 31 years. With an experienced...

A judge on Tuesday heard arguments over whether the Calhoun County Emergency Management Communications District and one of its dispatchers should be dismissed from a wrongful death lawsuit filed by the husband of a woman who died in 2016. Attorneys asked Circuit Judge...

ALBANY, N.Y. (WRGB) - Albany Police Officers Union President Greg McGee says Albany dispatchers are still being overworked, because they're still understaffed. "One of the dispatchers just updated me, and he's had 47 mandatories as of yesterday. He's done 48 hours of...

LANCASTER, S.C. (CN2 NEWS) A former Chester County 911 dispatcher is on trial this week for his wife’s murder almost three years after her death. Court testimony showed that Judy Orr Baldwin died on December 14th, 2016 from blunt force trauma.  Solicitor Candice...

TALLAHASSEE, Fla. (WCTV) -- Tallahassee and Leon County residents will soon have a new standard of care when they call 911; the Consolidated Dispatch Agency is switching to scripted protocols for all law enforcement calls. The new procedures put all dispatchers on the...

Forest County’s jail control and dispatch center is a room full of windows.  It views cell blocks with no windows. Screens flash, sirens buzz, and the intercom beeps. “It’s professional multitasking, or, as we like to call it, controlled chaos,” said Forest...

I loved your recent insert recognizing our local first responders. I was, however, dismayed with the failure by The Bakersfield Californian as well as the leadership of our local agencies who failed to recognize the very first person to respond to an emergency: the...

KALAMAZOO, Mich. — 911 dispatch centers across the country are understaffed, face high burnout rates among dispatchers, and dispatchers can experience post-traumatic stress disorder, according to the National Emergency Number Association, which makes hiring a...

The territory has never had the same 9-1-1 service most other Canadian residents take for granted, relying instead on local numbers for police, fire, and ambulance in each community. Work to introduce the service began in 2017. A senior manager overseeing 9-1-1's...

MONTREAL -- Urgences-Sante has admitted to a 'lack of professionalism' on the part of two paramedics who responded to a 911 call last month. Linda Jones Dion filed a formal complaint after it took nearly three hours to transport her husband to the hospital. The...

FRANKLIN, Ind. – A bill is making its way through Congress that would recognize 911 dispatchers as first responders. It is called the 911 SAVES Act and it is getting a lot of support from a dispatch center in Johnson County. U.S. Representatives Norma J. Torres...

Verizon Connect has announced the launch of Verizon Connect Field Service Dispatch for Australia. The solution makes it easy for dispatchers to efficiently schedule and communicate job information to technicians and customers throughout the day, in near-real-time....

ER dispatchers seriously aren't paid enough. The stress and trauma that this job comes with is insurmountable, and deserves a lot of respect. Some of the calls they get can be life changing, not just for the people involved, but also the dispatchers themselves....