SALT LAKE CITY — A 911 dispatch company accused of creating ineffective software is defending itself from allegations in a lawsuit filed earlier this week. Bre Lasley and her sister narrowly survived a home invasion four years ago in Salt Lake City, calling 911...

In September, even before the October wildfires began to ravage parts of northern and southern California, governor Gavin Newsom announced two contracts totaling nearly $2 million for developing technology to facilitate wildfire detection and emergency...

VANCOUVER, Nov. 1, 2019 /CNW/ - Bargaining between E-Comm 9-1-1 and the Emergency Dispatchers of BC has reached impasse. Mediated talks broke down today, with the employer unwilling to address key union concerns around low wages, cost of living,...

FORT SMITH -- The Sebastian County Intergovernmental Cooperation Council discussed a proposed interlocal agreement Thursday for radio dispatch services. The proposed agreement is meant to address a staffing shortage in the Sebastian County sheriff's office in relation...

Someone listed as a “concerned citizen” tells NewsChannel 6 a 911 call was mishandled. The person says the dispatcher refused to dispatch an ambulance for a medical emergency. The ambulance company says the ambulance was on the way and the response from the dispatcher...

Consider the inordinately stressful and demanding job of 911 operators, who share the fear and suffering of victims 24 hours a day, 365 days a year, nights, weekends and holidays. Think about the emotional swings they experience – the high after talking down a...

JOHNSON COUNTY, Ind. (WTHR) — There is a movement underway to reclassify Indiana's 911 operators as first responders. That change would put 2,200 operators on par with police, fire and EMS workers. Every day 911 operators across the state answer calls of people...

Ocean City wants to revisit its long-held quest to handle its own 911 calls. Expectations for any changes on this front should be low. For at least 25 years, Ocean City officials have tried to convince Worcester County to allow 911 calls originating on the island to...

GRAND ISLAND, Neb (NTV) - Ravaged by floods and tornadoes, Grand Island prepares for the future with its new Emergency Management and Communications Center. The dispatchers who work there are the first first-responder to many emergencies but if a disaster affected...

The cellphones that have revolutionized the way we communicate also pose real challenges for our 911 emergency response system. Three-fourths of the calls to Benton County's 911 system now come from cellphones, which take up to three times longer to manage than...

About midnight one evening in 2008, I began to enjoy a late-night snack — a granola bar. After several bites, my lips and mouth seemed itchy and began to swell. Realizing I was reacting to something in the granola, I immediately stopped eating it, but the...

In part one of our special report, “Lives on the Line” we highlighted the struggles 911 dispatchers face.While it’s a difficult job, in one dispatcher’s words, there are those calls that make it all worthwhile. One of those calls involved a young Morton girl whose...

Plano (WBAP/KLIF)  You can now text 9-1-1 if you have an emergency in the city of of Plano.  The city says the ability to text messages to 9-1-1 will help residents who are hearing impaired.  But, it can also be used in circumstances where it’s not safe...

TYLER, Texas — No one ever wants to have to call 9-1-1. However, those three numbers have saved countless lives since its first use in 1968. Each year, there are over 240 million calls into 9-1-1 dispatch services in the U.S., according to the National Emergency...

With the Kincade Fire in Sonoma County entering its second week, local public servants are stepping forward to help. The Santa Clara Police Department (SCPD) has sent a trio of dispatchers to Sonoma County. “[Sonoma County has] a lot of fire personnel in the...

MOREHEAD, Ky. (WTVQ) – Morehead State University Police Officer Harley Catron has spent her career and her life overcoming the odds.  That’s why she was chosen as an ABC 36 9-1-1 Hero. After a challenging upbringing in Montgomery County where some family members...

Lagging technology, increasing fees and little say in how funds are spent have north-valley law enforcement and emergency response leaders shopping for a dispatcher. Crested Butte Fire Protection District, Crested Butte Marshal’s Office and Mt. Crested Butte Police...

HARRISON, Ark. -- Smart 911 is not only helpful for dispatchers and first responders. The Boone County 911 director says it also could help save your life. Without saying a word, you can now tell emergency dispatchers a lot. "If it's a medical call, we can share that...

Three longtime female dispatchers for the East Bank Consolidated Fire Department in Jefferson Parish have filed a sexual discrimination lawsuit in federal court claiming a supervisor routinely passed over women for promotions and had inappropriate relationships with...