Their names are seared into the collective consciousness of California: The Griffith Park fire of 1933. The Bel-Air fire of 1961. The Tunnel fire of 1991. The Camp fire of 2018. Spurred by high winds, low humidity and an abundance of fuel, California’s most...

More than 350,000 out-of-hospital cardiac arrests occur in the United States annually, according to the American Heart Association, the world’s leading voluntary organization devoted to a world of longer, healthier lives. Cardiac arrest is a life-threatening condition...

CLAY COUNTY, Fla. - There's a shortage of dispatchers in some of our local counties – they are the first people you turn to when you need help.  It's a tough job under any circumstances. But right now, being a dispatcher in Clay County, is even tougher. ...

Once again DC 911 shows it can't handle its basic mission There’s more proof this (Wednesday) afternoon the 911 center in the Nation’s Capital is incapable of performing its core mission of sending the right help to the right location in a timely manner. In today’s...

The emotional consequences of being a 911 dispatcher is overwhelming, and Stockton California Highway Patrol Dispatchers have found strength through the madness. Dispatchers have a 24 hour service, keeping their community safe by answering and resolving intense...

WELLSBORO — The Tioga County 9-1-1 Emergency Communications Center celebrated 40 years of answering emergency calls and 30 years answering calls to the number 911 during an open house Thursday, Oct. 24. The David R. Cohick 911 Emergency Communications Center located...

ALBANY, N.Y. (WRGB) - Albany Police Chief Eric Hawkins has a message for the city's dispatchers -- relief is coming soon. "We're on track to have the dispatch center fully staffed within the next six or seven weeks,” Hawkins said. Hawkins says he is well aware of...

The need for high-quality business calls will never disappear, which makes performance-improving software-defined WAN (SD-WAN) technology a modern networking choice for telephony. However, SD-WANs can do more than just optimize the performance of traditional business...

EBENSBURG – Emergency dispatchers have an often thankless job. With that in mind, the Cambria County 911 Center now has a mural recognizing dispatchers whose instructions save lives. Robbin Melnyk, director of the county 911 center, recently saw another dispatch...

GRAND JUNCTION, Colo.- It’s something most of us learn at an early age: call 9-1-1 in case of an emergency. The federal government would like to do more to recognize the value in that by changing the status of those who answer the 9-1-1 call. The ‘9-1-1 Saves Act’...

The Northwest Territories will finally have 9-1-1 services starting Monday, November 4th. The territory has been working on getting the service since 2017. The CBC reported that the territory’s legislative assembly passed the legislation for 9-1-1 services last March....

On Monday, three female fire dispatchers working for the Jefferson Parish East Bank Consolidated Fire Protection Bureau filed suit claiming an ongoing practice of gender discrimination and retaliation at the Jefferson Parish Fire Protection Bureau’s Emergency...

During Monday’s Plano City Council preliminary open meeting, Public Safety Communications (PSC) Department Director Susan Carr updated the council on the department and announced the city has fully launched Text to 9-1-1. Carr said the service can cover many...

SAN DIEGO – Late October often brings Santa Ana winds and 911 calls to San Diego County. Emergency dispatcher Juliana Rubio knows about both. “Oh yeah, it can be a bit overwhelming,” Rubio said. She has been working as a dispatcher for 31 years. With an experienced...

A judge on Tuesday heard arguments over whether the Calhoun County Emergency Management Communications District and one of its dispatchers should be dismissed from a wrongful death lawsuit filed by the husband of a woman who died in 2016. Attorneys asked Circuit Judge...

ALBANY, N.Y. (WRGB) - Albany Police Officers Union President Greg McGee says Albany dispatchers are still being overworked, because they're still understaffed. "One of the dispatchers just updated me, and he's had 47 mandatories as of yesterday. He's done 48 hours of...

LANCASTER, S.C. (CN2 NEWS) A former Chester County 911 dispatcher is on trial this week for his wife’s murder almost three years after her death. Court testimony showed that Judy Orr Baldwin died on December 14th, 2016 from blunt force trauma.  Solicitor Candice...

TALLAHASSEE, Fla. (WCTV) -- Tallahassee and Leon County residents will soon have a new standard of care when they call 911; the Consolidated Dispatch Agency is switching to scripted protocols for all law enforcement calls. The new procedures put all dispatchers on the...

Forest County’s jail control and dispatch center is a room full of windows.  It views cell blocks with no windows. Screens flash, sirens buzz, and the intercom beeps. “It’s professional multitasking, or, as we like to call it, controlled chaos,” said Forest...