TWIN FALLS, Idaho (KMVT/KSVT) After a girl calls 9-1-1 and orders a pepperoni pizza to hint to police that her mother was in a domestic dispute, questions have raised if code words like these are the new norm when calling for help. KMVT dug a little deeper, and...

LOUISVILLE, Ky. (WDRB) -- Nelson County recently started using new technology that's helping 911 dispatchers save time, which can make all the difference in an emergency situation. "Every second does in fact count," Milt Spalding, Nelson County's 911 director said....

Twenty-four law enforcement dispatchers graduated Friday from the Public Safety Dispatch Academy at the Kentucky Department of Criminal Justice Training. Samuel Shoup, of the Boone County Public Safety Center, graduated as a trainee of distinction. The...

ROGERSVILLE — As of Wednesday afternoon, all staff members at the Hawkins Co. Emergency Communications District’s E-911 dispatch center have been re-certified to handle Emergency Medical Dispatch calls, and the center was again dispatching those calls. The two days of...

ROGERSVILLE — Questions surrounding the Emergency Medical Dispatching certifications of several Hawkins Co. Emergency Communications District dispatchers resulted this week in all staff having to be re-certified by an onsite instructor, and a full training audit of...

There’s more proof this (Wednesday) afternoon the 911 center in the Nation’s Capital is incapable of performing its core mission of sending the right help to the right location in a timely manner. In today’s incident, DC Fire & EMS Department Engine 1 attempted to...

A judge has ruled that Douglas County is not liable for damages in a horrific case of domestic violence in which a woman was assaulted by her ex-boyfriend after he fatally shot her two brothers, and it took 40 minutes for 911 to pinpoint the location in west Omaha....

SHELBY TOWNSHIP, Mich. – It’s been a tough week for first responders in Metro Detroit and Saturday a group was honored for their life-saving actions. A group of Shelby Township firefighters and a dispatcher were recognized for keeping a man alive through a heart...

Luke Wright, 24, who worked in for the East of England Ambulance Service (EEAS) in Norwich, died on Sunday, November 10. He is one of three members of the EEAS who have died in the past two weeks. Following the deaths EEAS staff are being offered support. In memory of...

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PACIFIC NORTHWEST – We rely on 911 to provide help and be there at all times, but over the years that’s become a challenge. Especially, as the nation continues to see a shortage of 911 call takers. Several call centers in Central Washington say they have been...

PLATTSBURGH, N.Y. (WCAX) 911 dispatchers play a big role in keeping you safe in an emergency and there's a need for them in New York's North Country. Our Kelly O'Brien takes a closer look at what it takes. They are the voices you hear in an emergency, connecting you...

SEDGWICK COUNTY, Kan. (KAKE) - At the Sedgwick County 911 dispatch center, calls are constantly coming in, and it's easier than ever to get help. "A lot of folks don't realize that a text to 911 is a very real and now possibility," says the Director of Emergency...

Mesquite’s new City Council members took the oath of office last week, and two fresh faces join the re-elected members and new mayor. One of the new faces on council is former Mesquite News reporter and city of Mesquite dispatcher Kenny Green. Read More...

Below is the trivia question asked by an iHeart radio station. Happy Thursday! Here is today's 7:50 AM Nearly Impossible Question! Question: One quarter of phone calls to 9-1-1 on Thanksgiving Day are about what?  The answer: A family dispute Not much of a...

GORDON, Ala. (WTVY) - A Gordon family is mourning the loss of its long-time family home after a fire left it shambles late Tuesday night. Fortunately, they aren't mourning the loss of any loved ones, thanks in part to an Ashford Elementary schooler. “I saw a fire from...

Editors Note: Congratulations May Kay Swires One thing that hasn’t changed since Mary Kay Swires started as a meter maid in 1978 is her employer. After 42 years working for the Boonville Police Department, Swires is set to retire as a dispatcher at the end of...

As the first significant snow of the season approached northern Arizona this week, many made the decision to drive slow and ease into the curves on the road. There were reports of some crashes, like an overturned Coors beer truck on South Lake Mary Road and a person...

JACKSONVILLE, Fla. – You hear a lot about Jacksonville Fire and Rescue Department's firefighters and paramedics. They are some of the first you see on a scene to protect the community when things go wrong. But seldom do you hear about the first, first responders --...

PITTSBORO — On Oct. 21, the Chatham County Board of Commissioners voted 5-0 to approve an agreement between the county and the North Carolina 911 Board for a $2.3 million grant to contribute to the upgrades of the county’s public safety radio system. The funds will...