WEST VALLEY CITY, Utah— Not every first responder is working out in the cold today, but have just as vital of an impact on the community as our police officers and our firefighters. You may never meet these first responders, but you might hear their voice in what...

The job of a dispatcher is difficult and emotionally taxing, yet they are underpaid compared to the first responders they direct to the scene. A dispatcher, telecommunicator or call-taker is someone who works in an emergency communications center. They are often...

Indeni, an Israeli security software start-up, has partnered with the New York City Police Department (NYPD) and the New York City Fire Department (FDNY) to protect their critical computer networks. Based in Tel Aviv and San Francisco, Indeni is the developer of a...

Four prospective projects for Washington County’s 911 system were brought before the Washington County Commission during Wednesday morning’s meeting. Lt. Chris Chesar, chair of the Washington County 911 Technical Advisory Committee, said he was going before the board...

Ohio State Highway Patrol Dispatcher and Hillsboro resident Kayla Hilderbrand has been selected as the 2019 Dispatcher of the Year at the Wilmington Dispatch Center. The selection of Hilderbrand, 31, is in recognition of outstanding service during 2019 at the...

GLENPOOL, Okla. A quick trip to Starbucks to pick up coffee for dispatchers working Thanksgiving left a bad taste in the mouth of an Oklahoma police chief. The word “Pig” was printed on the cups. ...... The Starbucks store deferred to corporate and said the matter was...

Call volumes to Winnipeg police are up — and dispatchers are struggling under the weight of lengthy queues. Data obtained via the Freedom of Information and Protection of Privacy Act shows authorities responded to 55,073 priority three calls — calls considered urgent...

TOWN OF DICKINSON – Broome County has made upgrades to its 9-1-1 center to help ensure that dispatchers can operate at peak performance. The county showed off renovations to the dispatch center within the Public Safety Building in the Town of Dickinson. It’s the first...

PASCO, WA- The Pasco Fire Department just added a 'Resource Navigator' position to help reduce non life-threatening 9-1-1 calls. The Pasco Resource Navigation (PNR) is a partnership between the City of Pasco and Consistent Care Services. Heather Martinez is in that...

Despite Maryland’s complex system for assessing 9-1-1 fees, collection of the funds is infrequently audited ― an issue that drew concern from a legislative commission this summer after years of incorrect billing by a major mobile carrier and has now drawn scrutiny...

TOWN OF DICKINSON, N.Y. - Broome County 911 dispatchers are now working out of a newly renovated space in the Emergency Services building. The improvements, paid for with 911 surcharges, include new furniture, desks, and upgrades to technology.  The Director of...

ALBANY, N.Y. (NEWS10) – This time of year is not only about food, but family. However, not everyone has the opportunity to spend it with their loved ones. Many have to work and can’t spend the holiday with their family. To show appreciation, the Pearl Street Diner is...

JEFFERSON — The dispatch staff at the Jefferson County Sheriff’s Office 911 Center this week completed training in Telecommunicator CPR or Dispatch Assisted Bystander CPR. According to Todd Lindert, communications supervisor at the sheriff’s office, the Dispatch...

RANGELY | The small meeting room at Rangely Town Hall was filled to capacity Tuesday with 911 emergency services professionals, police, fire, EMS, town employees, elected officials and concerned citizens to listen to Rio Blanco County Emergency Manager Ty Gates...

EL PASO, Texas (KTSM)- The 911 Communications Division was recognized at the 2019 Texas Emergency Medical Services (EMS) Conference this Nov. 26. In a press release, officials state the award came after the outstanding professionalism with which the Communications...

Editors Note: Many ECC's have work stations in the ECC's to support expanded communications needs during disasters and large scale planned events. Managed by the Blaine Police Department, ACS volunteers provide volunteer assistance during major Blaine events such as...

Editors Note: I am posting this story to show how unique many places are across our country. Many of you will think this is nothing less than "stupid" yet when you see the damage, injuries and sometimes death that can occur from hitting a large animal on a roadway you...

Chicago's Office of Emergency Management and Communications is investigating an incident involving a stroke victim's call to 911. If you need an address you can more than likely find it on your smartphone in the time it takes for you to read this paragraph. But NBC 5...

NEWTON - Detective Dan Finkle made a 911 call while standing in the Newton police dispatch center. On one computer screen, the 911 information showed his phone number and a GPS coordinate, accurate to about 1,000 meters (two-thirds of a mile) radius putting Finkle...

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