MANSFIELD - The Journal-News Independent is continuing the Mansfield’s News’ longtime support of the West Side Benevolent Circle’s holiday gift drive this year through its Gifts of Hope campaign. Over the next few weeks, the Journal-News will share stories about West...

NEW PHILADELPHIA - A local highway patrol dispatcher is being honored for his outstanding service in 2019. William "Willie" Courtright has been selected as the New Philadelphia Post's Dispatcher of Year and the Cambridge District's Telecommunications Award recipient....

SANTA CLARA, Calif.--(BUSINESS WIRE)--Dec 3, 2019-- Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been awarded with Frost & Sullivan’s 2019 North...

Are you interested in learning how 911 works, or interested in meeting the 911 dispatchers who answer your local emergencies? Interested in a career as a 911 dispatcher? Join them for cookies with communications from 6-8 p.m. Friday, Dec. 13, at the Darrin Reed Room...

Since Tucson combined its police and fire communications centers in 2018, hold times for 911 calls to police have been cut by three-fourths. The city has also upgraded its technology to dispatch multiple fire units from different stations to multiple calls at the same...

Branch County Commission Chair Ted Gordon believes issues between the county and the E-911 Board can be resolved. Others are not sure after the county adopted a new service plan in October. Tuesday, Gordon and Administrator Bud Norman met with municipal officials. “It...

SOUTHINGTON, Ohio (WKBN) – The Warren Post of the Ohio State Highway Patrol announced its dispatcher and trooper of the year for 2019. Dispatcher of the year was given to Kathryn Kringeta, of Champion. She joined Highway Patrol in 2014. She was awarded for her...

As CBS 2's Jim Williams reported recently, dispatcher Lauren Trylovich guided Amena Karim through CPR when Karim's sister became unresponsive. [Video]

BLUFFDALE — Three-year-old Sawyer Poole is being called a hero for saving her grandmother’s life. After her grandmother collapsed on Nov. 19, Sawyer told 911 dispatchers to “come quickly.” “My Nani is so sick,” Sawyer is heard telling a dispatcher named Joanna, who...

EFFINGHAM, S.C. — The Florence County Emergency Management Division will be ringing in the new year with some enhancements to the county’s 911 system — at least one of them is already in use by several pizza-delivery restaurants and ride-hailing businesses. The most...

CHICAGO (CBS) — CBS Chicago is proud to be a sponsor of the Red Cross Heroes Breakfast – an event honoring those who go above to help those in need. This year, a woman from South Shore is nominating Lauren Trylovich, the 911 dispatcher who answered her call after...

RACINE — As temperatures drop and winter approaches, a Racine tradition hopes to help the homeless find a little warmth this season. While strolling through Downtown Racine during the winter, maybe you’ve seen the homemade scarves and hats hung on trees or fences,...

According to a Friday news release from the Ketchikan Gateway Borough, the Alaska Department of Public Safety wants to move all emergency services dispatcher positions from Ketchikan to Anchorage by July 2021, but the borough is looking for a way to keep those jobs...

RACINE — As temperatures drop and winter approaches, a Racine tradition hopes to help the homeless find a little warmth this season. While strolling through Downtown Racine during the winter, maybe you’ve seen the homemade scarves and hats hung on trees or fences,...

PENDLETON — Dispatcher Hannah Foster of the Umatilla County Sheriff’s Office received a letter of commendation for her response to an Aug. 4 emergency call. In the letter, which was signed by Sgt. Eva Van Beek, Capt. Kathy Lieuallen, Sheriff Terry Rowan and...

Imagine this: You are 14 years old, hiding under a table in the school library, listening to distant gunshots. You hear the shooter in the hallway nearby and realize the perpetrator is getting closer. During an active shooter situation, exchanging information between...

KIEFER, Okla. (WTHR) — A police chief in Oklahoma is speaking out after what was printed on a Starbucks cup given to one of his officers. That officer had bought coffee for all of the dispatchers working on Thanksgiving. On the cups was printed the word “PIG.”...

Leesburg Police Department dispatchers and staff have something extra to be thankful for this season: The town’s emergency communications center will remain at police department headquarters. It’s a decision by the Town Council that will likely mean the 13 civilian...

Within the confines of a unionized workplace, five years is a long time to work without a contract. Stanislaus County declared an impasse recently in prolonged negotiations with emergency dispatchers at the Stanislaus Regional 911 center. A mediator has been assigned...