How the university combined an Avaya-based E911 system and a configuration and management solution from IR Prognosis to all but eliminate bad calls Like many educational institutions, campus safety is a top priority for Texas Tech University, one of the 14,000-plus...

A San Antonio emergency services dispatcher was arrested Monday after he allegedly threatened to carry out a shooting at the dispatch center, according to his arrest affidavit. Jimmy Tucker, 45, was charged with making terroristic threats after police said he told a...

It has been a difficult week for Midwest schools. On Monday, a school resource officers in Waukesha Wisconsin shot a 17-year-old student who pointed a gun at officers. On Tuesday, a school resource officer in Oshkosh Wisconsin shot a student who stabbed him during an...

A local lawmaker is holding a contest to recognize public safety officers for their service to the community. State Senator Lana Theis on Monday announced a contest to recognize the service of the 22nd Senate District’s public safety officers. The 22nd Senate District...

Interim Helena Police Department Chief Steve Hagen on Wednesday honored those who he described as "the ones who get the least amount of credit." He was talking about 911 dispatchers. Specifically Chanel Waples and Zach Slattery, who both answered calls in October that...

To explain how the mass shooting unfolded May 31 in Virginia Beach’s Municipal Center Building 2, The Virginian-Pilot used the police department’s timeline, the report prepared by security risk management firm Hillard Heintze, witnesses who were in the building that...

ESIDENTS OF WOODBURY AND DAKOTA COUNTIES HAVE A NEW WAY TO CALL FOR HELP IN AN EMERGENCY. SOUTH SIOUX CITY POLICE CHIEF ED MAHON SAYS THE TWO COUNTIES HAVE ESTABLISHED A TEXT TO 9-1-1 ABILITY IN THEIR COMMUNICATION CENTERS:...

ROANOKE COUNTY, Va. – A Roanoke County family is counting their blessings just a month after a fire broke out with two children home alone. Luckily, everyone got out safely and Wednesday, they got to thank the people who made that possible. "I was really scared,...

HELENA- Two 9-1-1 dispatchers were recognized Wednesday for their life-saving actions in October. The City of Helena says Chanel Waples and Zach Slattery took extra steps in saving lives when receiving 9-1-1 calls during two separate incidents. Chanel Waples...

A city employee was arrested Tuesday after authorities said he threatened to carry out a mass shooting. Jimmy Tucker is in police custody after authorities said he made a threat to shoot up his place of work. Tucker, who works as a 911 call taker in the communications...

A plan to move the sheriff’s department dispatchers to the 911 call center at the county’s Bureau of Emergency Services that is taking longer than expected has county lawmakers questioning whether the goal is achievable. “There are still a lot of moving parts,”...

No one can remember the last time Teton County’s communications center was fully staffed, and staffing levels have dipped so low that if one more dispatcher quits your 911 call could go unanswered. “This keeps me up at night,” Sheriff Matt Carr told the Teton County...

NEW PHILADELPHIA - A West Lafayette native has been honored for his work at the New Philadelphia post of the Ohio State Highway Patrol. William L. Courtright has been named the 2019 Ohio State Highway Patrol Telecommunications Award winner at the New Philadelphia...

NORTH PROVIDENCE – The town is seeking to add five new full-time positions as a plan for the merging of emergency dispatching services with Pawtucket proceeds. North Providence Communications Director Ralph Nahigian confirmed that the effort to add more personnel...

The city of Santa Maria has unveiled its state-of-the-art public safety dispatch system upgrades, which are aimed at boosting response times and improving communication and safety. Near the start of Tuesday’s meeting, the City Council heard a presentation on the...

PORTLAND, Maine — Tuesday's snowy weather led to a difficult commute on the Maine Turnpike. Many cars either slid off the road or broke down, keeping crews very busy.  Dealing with all of the chaos are dispatchers at the Maine Turnpike Authority's Traffic...

STANLEY — 911 Dispatchers take on nearly 300 to 500 emergency-related calls a day, being a calm in the storm all while safely assessing the situation as help arrives. For many dispatchers, it’s the high-stress calls that stick with them beyond the job. Bailey Johnson...

In most cases, it is due to lack of jobs, even though that will not be the answer they give during the interview process. Most answers that are given are along the lines of, “I want to help the people,” or “this seems like an avenue to help people,” or “I want to be...

“The epitome of professionalism.” Those are the words Lincoln City Police Chief Jerry Palmer used to describe Dispatch Supervisor Paul Compton. Compton was recently recognized for 15 years of service in Lincoln City. He began his career as a Dispatcher during his...