They're the first people you call when you're experiencing an emergency but FOX 17 News has learned Metro Nashville 911 dispatchers are experiencing an emergency of their own. The Service Employees International Union – the union representing the dispatchers – tell...

Mila is a 17-week-old schnauzer who will be trained as a therapy dog Fayetteville police officers and 911 dispatchers deal with stressful situations, and to help them get through those tough days is Mila. Mila, a 17-week-old schnauzer, will soon be a therapy dog. In...

Mental Health First Aid is a course that teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. The training gives you the skills you need to reach out and provide initial help and support to someone who may be...

When the Prince George's County Council in Maryland reconvenes in January, its members will confront an issue intertwined with two of the Washington suburb's hot-button issues: development and public safety. Average response times for emergency calls in two police...

In 2004, Jesse Mesa was diagnosed with Lupus and told she had five years to live. By 2018, she beat those odds and a bout of thyroid cancer. But she was told she needed a new kidney if she wanted to see her two young sons graduate, get married and have children one...

HOUSTON COUNTY, Ga. — For a lot of people, waking up on Christmas morning means opening presents, cooking a big breakfast, and sitting by the fire. For others, like the Houston County 911 dispatchers, it means waking up, getting dressed, and driving to work. "Every...

NEWPORT NEWS, V.a (WAVY) — Police officers work 24 hours a day, seven days a week to keep our communities safe and Christmas is no different. About 200 police officers, sheriff’s deputies and dispatchers in Newport News will have a Christmas dinner thanks to the...

KEARNS, Utah — It’s not easy to leave your loved ones and spend a holiday at work. When your job is to help others, the office never closes. The Salt Lake Valley Emergency Communications Center (VECC) looked a little different Wednesday. Dispatchers wore pajamas,...

KOOTENAI CO., Idaho - Several 911 dispatchers with Idaho's Central Dispatch Center received an award on Monday for their work during the Fourth of July shooting in Coeur d'Alene over the summer. They were presented the Idaho Public Safety Communications Team of the...

A BRADFORD Councillor who is also an Emergency Medical Dispatcher from Yorkshire Ambulance Service has been awarded EMD of the Year. Aneela Ahmed, who represents the City ward, was given the award by the International Academies of Emergency Dispatch as part...

The members of Helderberg Ambulance would like to wish all of the readers of The Altamont Enterprise a wonderful holiday season. The month of November was snowy, cold, and busy. We had 42 calls last month, which resulted in 28 transports. There were 24 medical calls,...

A 911 dispatcher in Arkansas who was criticized for being callous when she told a drowning woman to "shut up" just before she died, was not negligent in carrying out her duties, an investigation has found. There was a public outcry after audio of Donna Reneau was...

CHATTANOOGA, Tenn. (WTVC)— The Tennessee Highway Patrol Captain who headed up the Chattanooga district office resigned suddenly earlier this month after investigators questioned him about an affair with a dispatcher. Audio recordings from the investigation obtained by...

SHAWNEE TOWNSHIP — The Shawnee Township Police Department conducted an ugly sweater contest for a week, and dispatchers paid money each day for the privilege of participating. Members of the police department and administration also donated money to the cause, which...

HOLMES COUNTY, Fla. (WMBB) — A 911 dispatcher, fire and EMS are being honored after assisting with delivering a baby Sunday morning. According to a post from the Holmes County Sheriff’s Office, a woman called because her daughter was giving birth. 911 dispatcher Beth...

OCEAN CITY, NJ — Anyone is lucky to have a roof over their head during the holidays. For Ocean City 911 dispatcher Amber Adoranto, that took on a different meaning. Adoranto has been battling breast cancer. On top of that, her Upper Township home needed a completely...

JOHNSTOWN — U.S. Sen. Charles Schumer on Monday used the Johnstown Fire Department as a backdrop to announce $20 million in new federal aid he secured for New York state firefighters and first responders. “Next year, I’m going to fight for more,” Schumer stated. The...

WEST PALM BEACH, Fla. (CBS12) — Sometimes, Christmas miracles do happen. A 911 dispatcher with the Palm Beach County Sheriff's Office got the news she will be receiving a life-saving gift. Jesselyn Mesa was diagnosed with Lupus in 2004, and in 2013 she began dialysis...

ALBUQUERQUE, N.M.-- Operators at the Bernalillo County Emergency Communications Department are working around the clock, even on the holidays. They're the unsung heroes behind every phone call. "It can be extremely stressful at times. We work extreme amount of hours,"...

A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman, after telling her to “shut up” moments before her passing. Debra Stevens, 47, of Fort Smith, Arkansas, died after her SUV got stuck in a...