A 43-year-old man was shot multiple times and killed in Ballantyne early Saturday as dispatchers answering a 911 call heard gunfire and people arguing, Charlotte-Mecklenburg Police said. William Johnston was shot about 6:45 a.m. in the 15000 block of Capricorn Lane...

Emergency services will have to soon ensure they can pinpoint the location of people calling 911 for help on their cellphones. The technically complex shift mandated by Canada’s telecommunications regulator to what’s called Next-generation 9-1-1 – or NG9-1-1 – should...

FORT SMITH, Ark. (KFSM) — A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. The investigation was conducted by the Fort Smith Police Department and Fire...

RUTHERFORD COUNTY, Tenn. (WTVF) — As technology continues to evolve, 911 centers change with it. Now your phone could make it easier to save a life. If you live in Rutherford County, you can now use your cell phone to video chat with 911 dispatchers. Cassie Lowery...

The Columbia County Sheriff’s Office arrested one of its dispatchers for allegedly aiming a gun at someone’s chest Dec. 11 in the town of Wyocena. Leonel Ramirez, 29, Cambria, faces up to 10 years in prison on a charge of felony second-degree recklessly endangering...

RUTHERFORD COUNTY, Tenn. (WZTV) — 911 callers in Rutherford County can now video chat with dispatchers. It's the first of its kind in Tennessee and allows callers using smart phones to video emergency scenes and chat with dispatchers. Rutherford County Sheriff's...

“We appreciate the FCC’s efforts to continue shining a bright light on the unacceptable practice of diverting 9-1-1 fees. State and local governments undermine public trust and public safety when they divert millions of dollars collected from wireless consumers that...

PEKIN (HOI) - If you want to know just where Santa will be on Christmas Eve, Tazewell County dispatchers have you covered! Dispatchers will be broadcasting his location on the scanners at 8:00 p.m. According to a Facebook post by Pekin Police, you can listen by...

SOMERSET, NJ — A local Somerset 4-year old is being called a hero for calling 911 for help when her mother collapsed on the kitchen floor and did not get back up earlier this month. Isla Glaser was honored on Wednesday in a ceremony at the Franklin Police Headquarters...

FARMINGTON - Dispatchers at the Franklin County Regional Communications Center were recognized for their service during the Sept. 16 explosion response Wednesday evening, with a shadow box presented by a member of Farmington Fire Rescue. Stephan Bunker, a Farmington...

BROKEN ARROW, Okla. — A deserving family is getting a special Christmas, thanks to Broken Arrow Police dispatchers. The communications team decided they wanted to give back this year but couldn’t decide on a charity. They finally realized what they wanted to do...

BROKEN ARROW, Okla.  -  Broken Arrow dispatchers are helping an anonymous family celebrate a Merry Christmas this year. “[the family] is struggling. They’re really struggling,” Dispatchers told KRMG. Dispatchers raised around $1,300 as part of their...

Gail Kerns, 67, of Virginia Beach, passed away Friday, Dec. 13, 2019. Born in Memphis, Tennessee, she was the daughter of the late Floyd Green and Sadie Meyers. She retired as a 911 dispatcher with the City of Virginia Beach Police Department after 33 years of...

GRAND ISLAND, Neb. (KSNB) - When a 911 call comes through, the people who answer the phone have an important job to make sure the caller gets the help they need. 911 dispatchers are first responders who carry a heavy burden. People always trust the voice over the...

GAYLORD — Emergency dispatcher Christopher Martin of the Gaylord Regional Communications Center was named Dispatcher of the Year by the Michigan State Police Intelligence Operations Division Dec. 18. Martin was formally recognized by the commander of the state police...

TALLAHASSEE, Fla., Dec. 19, 2019 (GLOBE NEWSWIRE) -- DATAMARK today announced that the Florida Chapter of the National Emergency Number Association (NENA) selected DATAMARK to provide statewide educational workshops for Next Generation 9-1-1...

CLEVELAND (WJW) – A Cleveland dispatcher held a fundraiser to buy bed sheets for sexual assault victims. Dispatcher Amanda Randolph says she understands that sexual assault victims have a lot to deal with when they go to the police to report what happened to them, so...

WELLSVILLE — The “It’s a Wonderful Life in Wellsville” Christmas Celebration draws to an end at 7 p.m. Saturday with the Mel Mickle Memorial Fireworks display, but, who was Mel Mickle? While there is some confusion over the name, Al Mosher, the new executive director...

An investigation by the Ottawa County Central Dispatch Authority has found that a dispatcher incorrectly handled a 911 call prior to Kenneth Boone killing his father on Dec. 1 in Spring Lake Township.  The dispatcher who took Kenneth Boone's original call...

OTTAWA COUNTY, Mich — (Grand Haven Tribune) - An investigation by the Ottawa County Central Dispatch Authority has found that a dispatcher incorrectly handled a 911 call prior to Kenneth Boone killing his father on Dec. 1 in Spring Lake Township.  The dispatcher...