She frantically called 911 and was met by the calm voice of Chris Carvalho, a 28-year-old trainee dispatcher with the Orange County Fire Authority who started his job two months earlier. "You're doing great," he said in a placid voice. "You're acting as his pulse now....

When telephones and radio channels were the only means to manage emergencies, dispatchers could only hope for a better future. Thanks to advances in technology, that future is now for the Metro Emergency Communications center. When someone calls to report an emergency...

Eleven thousand days. That’s roughly how much time Denise Nash has spent with the Portage Co. Sheriff’s Office. She spent the last decade managing the communications center, often referred to simply as “dispatch” or “comm center.” Now, she’s stepping down to enjoy...

ST. LOUIS- There is a new voice for Central County Emergency in St. Charles County that might sound like artificial intelligence. Meet Samantha, if sounds a bit automated, it's because she is. Samantha has been dispatching for North and South St. Louis County for...

At a confrontational press conference Monday, the director of D.C.’s 911 call center acknowledged errors were made in the dispatch of first responders to the dog daycare where dogs drowned in flash flooding last week. Ten dogs died when 6 feet of water rose up against...

ANDERSON, S.C. (WSPA) – Anderson County is installing a new priority dispatch program designed to help 911 dispatchers answer medical calls.

Jefferson County 911 Dispatch may continue to collect its full 1/2-cent sales tax without further legal action after Gov. Mike Parson recently signed legislation ending a long-standing dispute about the tax. Travis Williams, the Jefferson County 911 Dispatch chief,...

ROSEBURG, Ore. – In emergency situations, every second counts and Douglas County residents can now create a free profile with medical information vital for emergency first responders , according to the Douglas County Sheriff’s Office.

TYLER, Texas (KLTV) - The job of a 911 dispatcher can be one that can determine life or death in some instances. It’s a job that requires accuracy and the ability to remain calm under pressure. One East Texas dispatcher was recognized today for exemplifying those...

The city of Indio is making significant strides towards enhancing its public safety infrastructure with the upcoming completion of the new Public Safety Campus. Officials have announced that the project is not only moving ahead of schedule but is also set to bring a...

Grant County Judge/Executive Chuck Dills was the chief deputy sheriff when the county merged with Kentucky State Police dispatch in 2005. He admits county law enforcement especially had qualms about the merger, but so did the county itself.

Gov. Glenn Youngkin has appointed Loudoun County Fire and Rescue Emergency Communications Center Manager Patty Turner to the Virginia 9-1-1 Services Board, the department announced Monday.

San Francisco, August 12: The iPhone 14's Emergency SOS via Satellite feature helped save a family in Maui (an island in Hawaii, US) that was caught in a wildfire spreading across the region. Michael Miraflor, a user on X (formerly Twitter) said that five people...

ORLANDO, Fla. — Law enforcement officers aren’t the only public servants working hard to keep Central Florida safe. Orlando police Chief Eric Smith stopped by the Emergency Communications Center Friday night to thank dispatchers for their hard work taking countless...

The only female FDNY manager in the ongoing ageism lawsuit against Fire Commissioner Laura Kavanagh was cast at a disciplinary hearing last week as an “entitled” employee “who went rogue” and began firing off unprofessional emails to department heads. But Carla...

MIDDLEBURY, Vt. (WCAX) - Flood cleanup and recovery continues in Middlebury following last week’s deluge, and it has local officials working in close quarters.

Wireless carriers continue to improve their ability to provide 911 centers with more location—including vertical Z-axis information—but the FCC continues to hope that carriers will be able to provide a dispatchable location with emergency calls, an FCC official said...

ROCKLAND — Put public safety chiefs in a room together with a critical problem to solve, such as the demise of the county emergency dispatch center, and they won’t leave until a viable action plan is in place.

The state legislature set aside a special fund in the last session to help the transition, including in Benton County. Sheriff Troy Heck says the facility is going from analog to digital. “So, instead of having 911 call flow over telephone lines, we’re now going to be...

The city of Seattle has agreed to pay $162,500 to settle a lawsuit by a former 911 call center manager who said he was wrongly punished for speaking up about problems at work, including a dispatch practice that allegedly contributed to a fatal heart attack. READ FULL...