RENO, Nev. (KOLO) - Calling 911 is rarely easy, but now the four entities involved in doing that are coming together to improve the process. “The system we use is over 20 years old,” explained Cody Shadle, Director of public safety dispatch for the City of Reno....

WILLIAMSON COUNTY, Texas (KXAN) — Williamson County plans to grow its communication network with several neighboring emergency agencies by adding them to a special dispatch system.

The woman on the other line was audibly frightened. In the background were muffled bangs. Dana Frost now realizes those were gunshots.

COBB COUNTY, Ga. - The Cobb County Department of Emergency Communications (DEC) has just unveiled an innovative tool to enhance emergency response efforts and assist the county's most vulnerable residents.

Richmond City Council took a big step this month toward an alternative emergency response program that would give residents an option to calling the police. Expected to start in August as an 18-month pilot, the Community Crisis Response Program will serve as a...

Mia Halsell, a six-year Redondo Beach emergency dispatcher stepped to the podium Sept. 5 at the city council meeting during public comment. She said that, of the 23 people she and a colleague have trained, three remain on the job. She said 911 dispatchers in the city...

LIMESTONE COUNTY, Ala. (WAFF) - Students at the Limestone County Career Technology Center have a new tool to help them get some invaluable hands-on experience.

KINGWOOD – A former Preston County emergency dispatcher says she wasn’t treated fairly by supervisors, was subjected to inappropriate sexual conduct in the office and was a victim of retaliation.

"I didn't have any idea what I was getting into," Campbell said about starting work as a dispatcher. "And then I loved the job."

Columbiana County, OH / Beaver County, PA – September 19, 2023 – In another major stride toward enhancing rail emergency response, AAR, working with member company Norfolk Southern, integrated AskRail® into the Columbiana County, OH and Beaver County, PA emergency...

A car theft victim in Pierce County is raising questions why 911 dispatchers did not immediately answer his emergency calls over the weekend. READ FULL ARTICLE

Texas Emergency Communications Center ( Texas ECC ) this week celebrates its second anniversary of innovation, safety and service to nearly half a million residents in Harris County.

Nebraska's Public Service Commission formally opened investigations into the state's two largest telecommunications providers Tuesday over their role in separate disruptions to 911 services in Southeast Nebraska in late August and early September. READ FULL ARTICLE

CASPER, Wyo. (Wyoming News Now) - After terrorists flew planes into the twin towers of the World trade Center in 2001... firefighters, paramedics, and police officers rushed to the scene. But it’s the sometimes overlooked 9-1-1 communicators who were frantically...

A rush of new hires is giving the city’s beleaguered 911 dispatch system something it’s been short on in recent years: hope. City officials say that since they gave dispatcher salaries a big boost in July, they’ve gotten more than 100 new applications, hired 26 and...

OAKLAND – Oakland city leaders announced Monday a $2.5 million investment to improve the city's 911 system, following criticism over slow response times and recent outages.

NEW YORK -- September 11, 2001 was a day many NYPD emergency phone dispatchers won't ever forget.  As CBS New York's Jenna DeAngelis reports, they provided a link between victims of the attacks and first responders.