They're the first to hear our panicked cries. Without them, no one will come to our rescue in an emergency, but as some dispatchers tell FOX 17 News, it's time for them to be rescued, but no one's listening. "They see the fireman. They see the policeman. They don't...

WINNEBAGO COUNTY (WLUK) -- A jump in accidental 911 calls has several local sheriff's offices reminding folks to be more careful. "I would say that we take at least anywhere from 20-50 a day," said Kyle Nachman. Nachman is a 911 dispatcher at the Winnebago County...

BUNNELL — A tone went out over the Flagler County emergency service radio feed Thursday morning heralding a special announcement. It was followed by the familiar voice of longtime radio dispatcher Cherie Doggett, who began her career as a public safety...

SPRINGFIELD, Ohio (WDTN) – After 40 years of public service, the Ohio State Highway Patrol’s Springfield post is saying ‘Happy Retirement’ to their senior dispatcher. Tom Farris’ retirement doesn’t just mean the OSP post in Springfield is losing one of their best...

911 dispatchers are often the first group to respond in the event of an emergency. These life-saving professionals are not only responsible for quickly gathering information and dispatching emergency personnel, but also provide instructions on medical interventions,...

A New Year’s Day fire that roared through the Palisades Interstate Parkway Police Department in Alpine destroyed the headquarters, leaving 34 officers and dispatcher to work Friday out of trailers setup nearby as command posts. “We lost everything,” police...

HENDERSON, Ky. (WFIE) - A new tool is being added to the city of Henderson’s 911 dispatch web page. The form allows business owners and property owner to provide “keyholder” emergency contact information. That’s so that appropriate person can be contacted in case...

Being married to a first responder is tough — especially when both spouses work as first responders and juggle a career, marriage, family, and a personal life. For Anaheim Fire & Rescue Firefighter Paramedic Jason Helms and Anaheim Police Department Dispatcher...

The executive director of St. Joseph County 9-1-1 released a statement after questions were raised about a 9-1-1 operator's handling of the call about the crash on University Drive that killed two children and injured an adult and an infant. The van's driver, Brooke...

Every year, NENA – The National Emergency Number Association – estimates that there are over 240 million calls into 911 call centers (known as Public Safety Answer Points or PSAPs). A common problem among all PSAPs continues to be non-emergency calls arriving into the...

BENICIA — To celebrate the new year, the police department took time on Wednesday to recognize the recipients of various awards in 2019. Awards include: Officer of the Year: Detective Gregri DeGrange Public Safety Dispatcher of the Year: Michele Foley Professional...

The Elgin Police Department is ready to purchase a $1.3 million Motorola Solutions Next Generation 911 phone system that will allow residents to send texts and videos to the city’s emergency dispatch center, an upgrade the state is requiring by July. It will be an...

Dialing 100 from the general feature phone can also help the police trace the location of the caller to offer assistance. So far Dial-100 has also assisted more than 52 thousand senior citizens. This information was given to the nodal officers of Madhya Pradesh State...

MUNCIE, Ind. – A Muncie man spent a portion of New Year’s Day in jail after he repeatedly called 911 dispatchers about the theft – and subsequent return – of his garden hose. Lendol Earl Reed, 54, of the 600 block of South Shipley Street, was arrested Wednesday night...

In the newest episode of Behind the Tape, Lee County Sheriff Carmine Marceno gives you a look at the hardworking men and women in our communications division. Watch Video Now...

A Westminster family is thanking a police dispatcher who helped them welcome a new baby right in their living room. Liz and Scott Riddle delivered a little girl named Claire on Dec. 12. Scott called 911 and was connected with Westminster Communications Specialist...

ZANESVILLE, Ohio — “We’re just here to take care of business.” Rick Creeks is a Dispatcher at the Muskingum County Sheriff’s Office and works some holidays. “As far as family knows, you know they know they have to work around our schedules. They kind of do their thing...

The Mohave County Sheriff’s Office has announced it has expanded its 911 service to include text message capabilities. Mohave County, Arizona, which has a huge chunk of land along the Utah-Arizona border, said in a statement that emergency texting capabilities will...

Mary Esther couple Justyce and Heather James are not first-time parents, so when they felt the contractions of their daughter Aria they packed their bags and headed to Baptist Hospital. But on the drive to Pensacola, that's when things quickly changed, the baby was...