The woman who was hiding in a closet during a deadly shooting in Mecca Township Sunday was talking with a Trumbull County 911 Dispatcher as the incident unfolded. "You could tell immediately with her voice that she was genuinely terrified," Theodore Harrell said, a...

(ANCHORAGE) – Two major initiatives, Wireless 9-1-1 and consolidation of emergency communication services, are underway to greatly improve law enforcement services to all Alaskans. The Department of Public Safety (DPS) is providing a one-year courtesy heads up to...

HIGH POINT, N.C. — The 9-1-1 service in the High Point area is back online after an outage Wednesday, according to a Wednesday announcement from the City of High Point. During the outage, the city warned that callers could hear excessive ringing and no answer. Anyone...

A Youngstown teen accused of placing phony emergency calls to draw out first responders in four states is expected to plead guilty in court Wednesday. David Dorbish, 17, is scheduled to appear for a plea hearing in Mahoning County Common Pleas Court instead of going...

SEVERAL IOWA TOWNS AND RURAL AREAS ARE EXPERIENCING AN OUTAGE OF 911 SERVICE FROM LANDLINE PHONES. SCHALLER TELEPHONE CUSTOMERS IN AND AROUND GALVA AND CUSHING, ASWELL AS LONG LINES CUSTOMERS IN AND AROUND CORRECTIONVILLE, ARE AFFECTED BY THIS OUTAGE. WOODBURY COUNTY...

EBENSBURG, Pa. (WJAC) — A small idea that originated in a middle school in Cambria County could potentially save people's lives. The idea came from a group of Central Cambria students who will be part of a STEM competition this weekend. The students visited the...

Miller County officials are now using the county's new 911 emergency communications equipment at the Miller County Sheriff's Office. "We are excited to finally have it up and running," Miller County Judge Cathy Hardin Harrison said Tuesday. "It was installed in...

WASHINGTON TWP., MONTGOMERY COUNTY — A woman jailed on several charges of abusing 9-1-1 has called emergency dispatchers 79 times since early November, Montgomery County Sheriff Rob Streck said. Rachel Weimer, 36, faces seven counts of abuse of 9-1-1 and...

ARAPAHOE COUNTY, Colo. — Arapahoe County dispatchers are teaching first graders what to do when calling 911. On Monday, dispatchers went to Trails West Elementary School to kick off their 911 outreach effort for kids. “We’re trying to get out into the schools to teach...

NEW ORLEANS — The first report of an aggressive flasher stalking the Marigny and Bywater came two days before Christmas. A woman was walking her dog in front of her home when a 27-year-old drifter approached her. “Then I looked up and he was standing in front of my...

PERRYSBURG — Owens Community College has given its police department dispatchers a pay increase and also has built in a lump sum payment for three years. At its December meeting, the board of trustees approved an hourly rate of $14 for the five Fraternal Order of...

Kaua’i, HI (KITV) — The Kaua’i Police Department recognized two of their dispatchers after assisting a caller with the delivery of a baby. A man called 911 to report that his wife was in labor and delivering their child around 2:30 a.m. back in September of 2019. The...

TOWN OF MOHAWK, NY (WRGB) — A 911 dispatcher is being credited for helping authorities arrest a 20-year-old man charged in the killing of his father. 56-year-old Dallas Eller Jr. was shot to death this morning in his home in Montgomery County. Just hours ago,...

ILION — The Ilion Police Station will be closed “intermittently” to keep more officers on the street and reduce a duplication of services. A Dec. 30 Facebook post by the village of Ilion stated the station will “be closed intermittently from 7 a.m. to 7 p.m.” starting...

Today marks the 3rd anniversary of the Ft. Lauderdale-Hollywood International Airport shooting, killing 5 and injuring 6 others. The mass shooting near the baggage claim in Terminal 2 leading to security upgrades, increased training and more Broward deputies assigned...

The Flagler County Sheriff’s 911 Communications Center is now a certified training center as well, which means training 911 dispatcher will be done in-house. At Sheriff Rick Staly’s direction, a Training and Relief Supervisor position was created for the...

GREENVILLE COUNTY, S.C. — The Greenville County Sheriff's Office says Verizon customers living in unincorporated Greenville County are not able to use 911 services. The Sheriff's Office says Verizon is aware of the issue and is working to fix it. If you have an...

CHEBOYGAN COUNTY — The Cheboygan County Council on Aging will be hosting an event on Monday, in partnership with the Tri-County Office of Emergency Management, to get people signed up for the BeAlert and Smart911 programs. The Office of Emergency Management will have...

WORTHINGTON — With a dozen different fire departments providing service to Nobles County residents, a dispatcher at the Law Enforcement Center often makes a quick decision on which department to page when a residence is on the line between service districts. While...

Everyone knows from movies and TV shows that when you dial 911 on your phone, an operator picks up and usually responds with, “911, what’s your emergency?” But how does that call get routed and what happens after callers have described their emergency situation? A...