A 9-1-1 call log shows the victim of an alleged rape at a New Orleans school had to wait three hours for an NOPD officer to arrive. Amid questions about how calls are prioritized, the head of the 9-1-1 call center says he didn’t know anything about the incident. READ...

From Brandon to the “American Idol” stage, it’s a dream come true for one performer who spends his days singing and his nights serving his community. READ FULL ARTICLE

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City and county law enforcement and emergency services will soon have integrated access to all public safety reports and information. Klamath Falls City Council entered into an intergovernmental agreement Monday evening with Klamath County commissioners, 9-1-1...

In the US, more than 90% of adults own a smartphone. We routinely send texts, take pictures, post videos, and use social media to stay in touch. The ways in which we communicate has had a major impact on all our interactions, including how we engage with public safety...

LAHAINA, Hawaii (AP) -- Audio of 911 calls from a deadly August wildfire released late Thursday by Maui County authorities reveals a terrifying and chaotic scene as the inferno swept through the historic town of Lahaina and people desperately tried to escape burning...

An Avon police dispatcher was placed on paid administrative leave on Wednesday, the same day it was revealed during an arraignment for Aidan Kearney, known for his controversial “Turtleboy” blog, that he had called a police dispatcher asking her to run license plate...

On Oct. 6, Gov. Andy Beshear and the Kentucky State Police announced 30 telecommunicators, representing 13 posts across the commonwealth, have graduated from the KSP Telecommunications Academy. This is the agency’s largest graduating class in its history. READ FULL...

ODESSA, Texas (KOSA) -The Ector County Sheriff’s Office will soon have a new piece of technology to help officers respond quicker to accurate locations. The Ector County Commissioners voted in favor of a new CAD system, which stands for computer aided dispatch.

SOUTHAMPTON, Mass. (WWLP) – The Southampton Police Department will be transitioning to utilizing the Easthampton Public Safety dispatchers due to significant staffing shortages.

State-of-the-art facility predicted to streamline first responder communication READ FULL ARTICLE

SUSSEX COUNTY, Del. – Sussex County officials cut the ribbon on a new emergency operations center Tuesday morning. At the newly-dubbed Emergency Operations Complex, county leaders say emergency planners, 911 dispatchers, and paramedics will be working side by side....

RAPID CITY, S.D. (KEVN) - The 911 dispatcher is where every emergency response begins. In an emergency, the amount of time it takes for help to reach you can be the difference between life and death. The growing dispatcher shortage could cause issues in rural areas...

Orange County’s biggest emergency dispatch center is struggling to staff itself, raising questions over whether there are enough 911 dispatchers.  Call center operators are ringing alarm bells saying they’re already brutally overworked – they also warn that the...

A D.C. mother who was placed on hold when she called 911 says her daughter was a healthy 27-year-old and now depends on her for everything In the months since her daughter went from struggling to breathe to losing consciousness, Toni Barnes has learned how D.C’s...

The bill will include dispatchers to mirror the benefits police, firefighters, & paramedics already receive. WASHINGTON — D.C. Councilmember Charles Allen is taking a significant step to address staffing shortages at the Office of Unified Communications (OUC),...

When you're on Longboat Key and call 911, who will pick up the phone?

FALMOUTH, Ky. (WKRC) – Pendleton County’s 16 emergency dispatchers will soon be out of jobs, they learned at a specially called meeting Tuesday evening.

COLUMBIANA — The city is looking to outsource its emergency and public works dispatching to the Columbiana County Sheriff’s office in light of a “critical” staffing shortage.

Lightning strikes in a dry forest and starts a wildfire. It’s a hot, windy day, and the embers quickly spread. Smoke rises, and it’s detected, sometimes by satellites, lookouts or people who call 911. Reports bombard an interagency dispatch center: There’s a new...