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DISPATCHERS AWARDED FOR RESPONSES TO 2019 CASPER HOME EXPLOSION, AVALANCHE, POSSIBLE ABDUCTION 911 CALLS (WY)
CASPER, Wyo. — The Casper Police Department awarded telecommunicators working at the Casper-Natrona Public Safety Communication Center for outstanding work in responding to 911 calls in 2019 during their annual awards ceremony in February. April 12-18 is “National...
Supervisors pressed on communication system proposal (IA)
The Marshall County public safety communication project took center stage during an open dialogue at the regular Tuesday Marshall County Board of Supervisors meeting. Brad Pfantz, the fire chief of the State Center Fire Department, was involved in the dialogue...
Six local dispatchers honored for efforts during pandemic and beyond (UT)
“It’s kind of like being the Secret Santa. You don’t know them and they don’t know you, but you know you’ve made a difference,” said Alicia Gallegos of her job as a dispatcher for San Juan County Public Safety. Dispatchers serve a vital role in providing emergency...
Keeping their cool: Dispatchers an ‘integral part of the emergency response system’ (NY)
COLUMBIA COUNTY — Local dispatchers are being recognized for their contributions to emergency response during National Public Safety Telecommunicators Week, April 12-18. Calls to Columbia County 911 are answered in Hudson. The 24-hour department of 11 dispatchers, led...
St. Clair County dispatchers voice of calm during coronavirus pandemic (CA)
From fires to domestic disputes to car crashes, 911 dispatchers are the calm voice that guide people through every type of emergency and send the proper first responders to help. But, these dispatchers are dealing with something new: a pandemic. "It's...
Text-to-911 Saves Lives, but Data Suggests It Remains Rare
A man who was high on heroin and wanted by police came to his sister’s daycare center. A group of deaf people became stranded in the middle of a large lake when their boat’s motor died. A woman was kidnapped by a trucker at a rest stop, sexually assaulted and then...
Emergency telecommunicators recognized during National Public Safety Telecommunicators Week (MI)
LAPEER — The State 911 Committee (SNC) gives tribute to Lapeer County Central Dispatch and Michigan telecommunicators and their vital contributions to public safety. In 1991, Congress designated the second week in April, this year April 12-18 as National Public...
The first, first responders: Culpeper marks national week honoring 911 dispatchers (VA)
Providing vital information and resources to frontline professionals, 911 dispatchers also importantly provide a single point of contact for people seeking immediate relief in an emergency. They are the first, first responders. In recognition of those who answer...
Phoenix police dispatchers handling more calls, coronavirus concerns (AZ)
PHOENIX (3TV/CBS 5) -- From protecting officers in a pandemic to handling some of the most tragic emergency calls, dispatchers are taking on a unique role in public safety. This week is National Public Safety Telecommunications week celebrating dispatchers and...
National Telecommunicators Week Highlights Dispatchers: “Behind the Scenes” Heroes (IA)
It’s National Telecommunicators Week and the job of a dispatcher isn’t for everyone. Matt Roberts has been a dispatcher for the Greene County Sheriff’s Office since 2009. He tells Raccoon Valley Radio there are several responsibilities, including paging out law...
Missouri patrol recognizes National Public Safety Telecommunicators Week (MO)
The employees of the Missouri State Highway Patrol are proud to join in recognizing the dedication of patrol communications personnel as well as other public safety communications professionals throughout Missouri, states a press release "These professionals are to be...
911 centers report higher call volumes, spike in domestic violence calls amid COVID-19
This happens to be National 911 Telecommunicator Week, but instead of celebrating or taking time off, workers in call centers are dealing with an unprecedented challenge. As social distancing orders become stricter and COVID-19 cases climb, many 911 call centers are...
9-1-1 Dispatchers on the Front Lines of the COVID-19 Pandemic
They often sit in windowless rooms, illuminated only by the eerie glow that emanates from the bank of monitors that face them. Much of what goes on here cannot be heard; muffled by the surgical masks that are increasingly worn under headsets. Today the familiar cans...
Unsung heroes (IL)
They are the first voice heard when calling for help. The 911 telecommunicators answer every call and act accordingly for the Freeport Police and Stephenson County Sheriff’s departments and do it all with extreme professionalism no matter the situation. They don’t...
Winnebago County Dispatcher Honored for Excellence (IA)
The Iowa Chapter of Association of Public Safety Communications Officials (APCO) has awarded Winnebago County Communications dispatcher Ashley Egesdal 2019-2020 Telecommunicator of the Year. Ashley was nominated for her excellence in handling the multiple injury...
Local dispatchers honored with National Telecommunicators Week (TX)
If you ask the women and men who answer nearly 250 million calls to 911 each year about their remarkable work, they’ll probably tell you they’re just doing their job. But the truth is they’re helping to save many lives every day. That’s why, for nearly 40 years,...
‘They’re heroes in my mind’: Local dispatchers recognized for their integral role in public safety during National Public Safety Telecommunications Week (OK)
Long hours, chaos and stress are some of the defining characteristics of a dispatcher’s daily job. For the most part, these individuals remain behind the scenes at computer monitors but this week they are being recognized for their hard work and dedication. National...
Former Murray 911 dispatcher pleads guilty (GA)
A Murray County 911 dispatcher who was fired for illegally tracing a vehicle license plate number while on duty pleaded guilty to felony computer invasion of privacy in Superior Court on Wednesday. Billie Jane Allen, 33, of 356 W. Walnut St., was arrested on June 15,...
911 center adds new tech (TN)
With the introduction of texting to Loudon County E-911 Center, residents have another way to get help in an emergency. “The state of Tennessee has been working on the Next Generation 9-1-1 platform, which will allow 911 districts to receive text messages, eventually...
Las Vegas will go gold this week to honor dispatchers (NV)
LAS VEGAS (KLAS) — Parts of Las Vegas will be shining gold this week to honor local telecommunicators, also known as dispatchers, during National Public Safety Telecommunicators Week. This week, from April 12-18, Las Vegas City Hall and lights on Main Street in...
UPCOMING EVENTREGISTER>
The Inaugural Howard C. Liebengood Foundation Symposium: The Evolving Law Enforcement Landscape & the First Responder Mental Health Crisis
Wednesday, September 30 to Thursday, October 1, 2026
Law enforcement is operating in one of the most demanding environments in modern history. Shifting public expectations, critical incidents, and ongoing organizational pressures have reshaped the profession, and the impact on officer health and agency stability has never been greater. This inaugural symposium convenes law enforcement leaders, mental health and health care experts, researchers, and bipartisan policymakers to explore practical, evidence-informed solutions. Grounded in research and lived experience, this symposium focuses on translating knowledge into action.
Over two days, participants will examine the evolving policing landscape, confront the profession’s mental health crisis—including elevated rates of suicide, PTSD, depression, and anxiety—and identify strategies to strengthen resilience, crisis response, and organizational leadership.
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONS
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UPDATES
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
LISTEN TO PODCAST
GRANTS
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
REGISTER
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