The bill will include dispatchers to mirror the benefits police, firefighters, & paramedics already receive. WASHINGTON — D.C. Councilmember Charles Allen is taking a significant step to address staffing shortages at the Office of Unified Communications (OUC),...

When you're on Longboat Key and call 911, who will pick up the phone?

FALMOUTH, Ky. (WKRC) – Pendleton County’s 16 emergency dispatchers will soon be out of jobs, they learned at a specially called meeting Tuesday evening.

COLUMBIANA — The city is looking to outsource its emergency and public works dispatching to the Columbiana County Sheriff’s office in light of a “critical” staffing shortage.

Lightning strikes in a dry forest and starts a wildfire. It’s a hot, windy day, and the embers quickly spread. Smoke rises, and it’s detected, sometimes by satellites, lookouts or people who call 911. Reports bombard an interagency dispatch center: There’s a new...

Kristen Rowlands said she was scared when she accepted a position as a Luzerne County 911 dispatcher in 2016.

ST. LOUIS, Mo. (KMOV) - St. Louis city is not shying away from the fact that they need more dispatchers to pick up the phone when there is an emergency. “This problem didn’t happen overnight. It took a little while for us to get here and it’s going to take us a little...

TYNGSBORO — A standing-room-only gathering of town residents, police officers, firefighters and dispatchers crowded the Select Board meeting on Sept. 18 to urge caution over a proposal that would have Tyngsboro join Dracut and Tewksbury in a regional emergency...

RENO, Nev. (KOLO) - Calling 911 is rarely easy, but now the four entities involved in doing that are coming together to improve the process. “The system we use is over 20 years old,” explained Cody Shadle, Director of public safety dispatch for the City of Reno....

WILLIAMSON COUNTY, Texas (KXAN) — Williamson County plans to grow its communication network with several neighboring emergency agencies by adding them to a special dispatch system.

The woman on the other line was audibly frightened. In the background were muffled bangs. Dana Frost now realizes those were gunshots.

COBB COUNTY, Ga. - The Cobb County Department of Emergency Communications (DEC) has just unveiled an innovative tool to enhance emergency response efforts and assist the county's most vulnerable residents.

Richmond City Council took a big step this month toward an alternative emergency response program that would give residents an option to calling the police. Expected to start in August as an 18-month pilot, the Community Crisis Response Program will serve as a...

Mia Halsell, a six-year Redondo Beach emergency dispatcher stepped to the podium Sept. 5 at the city council meeting during public comment. She said that, of the 23 people she and a colleague have trained, three remain on the job. She said 911 dispatchers in the city...

LIMESTONE COUNTY, Ala. (WAFF) - Students at the Limestone County Career Technology Center have a new tool to help them get some invaluable hands-on experience.