GATES COUNTY, N.C. — If you need to call 911 in Gates County, chances are that call is being answered in Perquimans County. Officials said it’s all because of staffing shortages. “We redid the schedule and then we lost another one. And then we redid the schedule again...

By James Careless With its ability to work with voice, photos, videos and text messages, there is no doubt that Next Generation 911 (NG911) is a massive improvement over the existing 911 system that can only handle voice calls and only provide locations for landline...

PORTLAND, Ore. (KOIN) — Jacqueline Hoyt fell in October and fractured her pelvis. She tried to call 911, “which sent me off to the non-emergency” line. She heard this recording: “Please stay on the line and have your address ready for the next available call...

Members of the D.C. Council grilled the head of the District’s 911 system Thursday about her agency’s staffing, ability to answer emergency calls on time and overall transparency – with one councilmember slamming the agency for a “troubling pattern” of not complying...

The State of Kansas uses cutting-edge technology to enhance the state’s 911 services for telecommunicators, responders in the field, and the public. Michele Abbott, Scott Ekberg, and Sherry Massey of the Kansas 911 Coordinating Council — the  organization overseeing...

Women police, firefighters, deputies, troopers, marshals, investigators, dispatchers, prosecutors, corrections officers, probation/parole officers, emergency medical personnel, and military and tribal public safety personnel are all encouraged to attend. READ FULL...

HONOLULU – Nearly six months after a wildfire destroyed the historic town of Lahaina, the Maui Police Department said Monday it is working on improving its response to future tragedies, including by obtaining better equipment and stationing a high-ranking officer in...

RICHMOND, Va. -- A bill that would provide enhanced retirement benefits to 911 dispatchers across Virginia hit a snag at the Virginia General Assembly.

Wendy Massey is the supervisor for the 911 emergency communications center. She has spent nearly 30 years helping the Columbus community stay safe. When she leaves the center, the uniform comes off. She switches into her workout gear and hits the gym. READ FULL...

An ongoing legal dispute between the town of Falmouth and a firefighters union over an emergency order assigning firefighters to fill in as dispatchers has taken a turn toward resolution — the union has withdrawn its motion for an injunction against the town,...

“One of the things we learned was the vital importance of connectivity, particularly for 911 and connection to PSAPs [public-safety answering points],” Carr said during the meeting. It is important that the FCC use “the right regulatory approach to make sure we can...

HAZEL CREST, IL — A new alert system put into action by south suburban fire departments will ensure tighter response times and more instantaneous teamwork between first responders, fire officials said Wednesday. Fire officials from several suburban departments and...

Oakland Mayor Sheng Thao announced this week that the city’s 911 response times are finally headed in the right direction as their dispatch center fills vacancies.

DENVER, CO –  The House Transportation, Housing & Local Government Committee today passed legislation to recognize emergency communications specialists, also known as 911 operators, as first responders. HB24-1016, sponsored by Representative Sheila Lieder,...

HARRISBURG, Pa. (CBS) -- After two cyberattacks on public infrastructure in recent months in Pennsylvania, legislators and cybersecurity experts will speak in a public hearing about safeguarding vulnerable tech infrastructure in the commonwealth.

RALEIGH, N.C. – The North Carolina State Highway Patrol (NCSHP) can now immediately track your call with GPS and pinpoint the nearest trooper, after an upgrade to the agency’s statewide computer-aided dispatch (CAD) system. The $11.1 million project began during...

After a nine-day outage due to a ransomware attack, “core functionality” was restored to the Bucks County 911 computer-aided dispatch system on Tuesday, county officials said. While that system was down, a backup system was used, with dispatchers recording information...

Everett Fire Chief Dave DeMarco describes how increasing call volumes are straining current staff and resources. At a Tuesday morning press event, officials from Snohomish County 911 joined representatives from the County Fire Chiefs Association and County EMS  to...

The Chester County Department of Emergency Services (DES) transitioned today its Emergency Communications Center to Next Generation 9-1-1, the Pennsylvania Emergency Management Agency’s (PEMA) Statewide Emergency Services Internet Protocol Network. Next Generation...

Hamburg, N.Y. (WBEN) - One four-legged friend, who was almost trapped in a big Western New York winter snow storm, has now found a permanent home inside Hamburg's Emergency Service Dispatch Center. On Jan. 13, before the eye of the severe winter weather hit Western...