CLAY COUNTY, Fla. — When you’re in trouble, help is always one call away in Clay County. A 911 dispatcher may provide instruction in an emergency or even comfort in crisis. Whether it’s helping to deliver a baby, or as we heard in last month’s prank call, talking to...

ADIRONDACKS — Lack of cell coverage remains an issue in many parts of the Adirondack Park, but cellphone service in the remote settlements around the north end of Great Sacandaga Lake has greatly improved in recent months. Under an agreement that took effect this...

ROSEVILLE — When people call 911, they usually don’t think much about the person on the other end of the line — after all, callers have other things on their minds. But the voice answering the phone can often hold life and death in their hands. That kind of...

Audio problems that affected some 911 calls in the state Thursday evening were remedied in a couple of hours. Dispatchers at the Department of Emergency Services dispatch center were able to hear callers but callers could not hear dispatchers, spokesman Eric Jensen...

TALLAHASSEE, FL – Today, Florida Department of Management Services Secretary Jonathan Satter announced more than $650,000 in grant awards to 18 rural Florida counties through the Rural County Grant Program to support the installation and maintenance of enhanced 911...

We Speak Dispatch is joined by a recently retired Sergeant from a California Law Enforcement Agency to ask questions that every 911 dispatcher and field responder can relate to.  This is part 1 of 2--part 2 will drop in a few days. Check out part 1 soon so that...

The Minot Police Department this afternoon is telling area residents that phone outages at the department are affecting the 9-1-1 system as well as the administrative phone lines. The biggest concern is for 9-1-1 calls made by cellphone: Right now, the dispatchers...

The NWT’s fledgling 9-1-1 service came in slightly over budget in its first financial year and was averaging around 1,000 calls per month. The figures are contained in the service’s first annual report, filed in the legislature this week. As the service only began in...

HERSHEY, Pa. (WHTM) — The Derry Township Police dispatch is set to transfer its radio and computer-aided dispatching system to Dauphin County Department of Public Safety on Monday, Nov. 9. While all current services will remain in place, this new arrangement will...

Union County 9-1-1 callers are first in the nation to use the new CueHit service for smart phones, provided through the Union County Regional Dispatch Center. The new service provides new opportunities for the Dispatch Center to communicate with callers, while...

DE SOTO, Mo. – A De Soto man and a 911 dispatcher worked together to bring an accident victim back to life. The woman was walking on a Jefferson County road when she was hit Wednesday night. Ronnie Shaw stopped to help her. Shaw was helped by Jefferson County 911...

In an effort to improve public safety, the Pittsylvania County Board of Supervisors elected to invest $175,000 in CARES Act funds in equipment for an eleventh radio tower that will be set up in the City of Danville. This will allow for better emergency response...

AUSTIN (Nexstar) — The Texas Department of Public Safety is asking for $146.4 million in enhancements to communications between law enforcement agencies in the state and upgrades to security at the State Capitol. The requests, outlined in the agency’s legislative...

In the first formal vote for the project, City Council introduced a bond ordinance Thursday night to pay for architectural design services for Ocean City’s proposed $35 million public safety building. The $1.1 million bond ordinance will allow the city to work with an...

A state appeals court has ruled a case involving a fatal 2017 Pender County crash will be heard by a jury. The ruling from the North Carolina Court of Appeals argues a Pender County 911 dispatcher who failed to report a downed stop sign, which later contributed...

Danyelle Bennett, a white female and an ardent supporter of Donald Trump, worked as a dispatch operator for Metro Nashville’s Emergency Communications Center (ECC), which is in charge of the 911 service. During the 2016 presidential campaign, Bennett wore a Trump...

Three individuals and an entire department were honored for their work this year during the 49th annual Chowan County Emergency Services Appreciation Ceremony. Held Thursday, Oct. 29, the event is held at American Legion Post 40 in conjunction with National Emergency...

LANCASTER, Wis. (WMTV) - The Grant County Communications Center is in its final stage of moving to their new building. The Grant County Sheriff’s Office said Wednesday the new 911 Center has gone through several years of planning and construction. The center will move...