Delta County Commissioners, at the recommendation of Delta County Sheriff Mark Taylor, voted unanimously to pass resolution elevating county 911 dispatchers to the status of first responders. The federal government under its Standard Occupational Classification System...

MUNCIE, Ind. — Delaware County 911 dispatchers are receiving a little help from their friends during what authorities hope will be a short-lived COVID-19 crisis. Last Friday, Paul Singleton, director of the Delaware County Emergency Communications Center,...

From mountainous areas to forested landscapes and pristine oceanside communities, North Island 9-1-1 is Island decision making for Island solutions. For 25 years the North Island 911 Corporation (NI911) has supported local residents when they needed it most. NI911...

BIRMINGHAM, Ala. (WBRC) - People in Tuscaloosa County now have another way to alert 9-1-1 that there’s an emergency. Rod Coleman, Tuscaloosa County’s 9-1-1 Director told WBRC that dispatchers are using technology allowing people to text 9-1-1 for emergencies and not...

One week after reviewing a facilities master plan, which included a recommendation for the renovation of sheriff’s office infrastructure, the Humboldt County Board of Supervisors voted unanimously to declare a facilities’ emergency over the state of the county’s 911...

NENA announced today that it has cancelled its upcoming in-person events ? the NG9-1-1 Standards & Best Practices Conference (originally planned for January ?21) and 9-1-1 Goes to Washington (originally planned for February ?21) ? due to the ongoing public-health and safety concerns related to the coronavirus (COVID-19) pandemic. NENA is exploring the possibility of hosting a virtual 9-1-1 Goes to Washington in February of 2021 and looks forward to resuming the in-person Standards & Best Practices Conference in January of 2022.

Nova Scotia's Emergency Management Office is about to test a new system that will push its 911 phone service into the 21st century.  Next-Generation 9-1-1 is a digital system that not only accepts voice calls, it will also allow emergency crews to better locate...

Berrien County’s 911 Telecommunicator of the Year is Melissa Hensley. During a meeting of the Berrien County Board of Commissioners this week, Hensley received the honor with the 911 Advisory Board’s Jack Fisher saying she helped save a life by staying calm during a...

Every Friday we honor the people who help us during our darkest times. This week we send the First Responder Friday salute to a veteran dispatcher Judy Puma. Can you imagine a more stressful job than answering the calls of people who are in pure panic mode? Judy Puma...

STUART, Fla. — Martin County is creating a clearer line of communication for first responders. County leaders announced plans to build a new public safety communications tower in Hobe Sound to enhance radio coverage for paramedics, fire rescue, and law...

SPARTA, NJ -  On a fall day in 2019, a young boy riding his bicycle rolled onto the main road near his Sussex County home.  The reverberations from an oncoming dump truck would signal danger to any adult.  For this boy they foretold death.  Someone...

12 Kentucky State Police telecommunicators, one of whom is from Grayson County, were recognized at graduation ceremonies for the 16th class of the agency’s in-house Telecommunications Academy. KSP Commissioner Rodney Brewer told the graduates that the role of a...

ROSEVILLE — A South East Regional Emergency Services Authority dispatcher recently received an award for 2020 Telecommunicator of the Year. Kathryn Schmelzer has worked for SERESA for two years and was nominated for the award by her supervisors. She was chosen over...

GIBSON COUNTY, Tenn. — The Gibson County Emergency Dispatch held a social distancing trunk-or-treat. Cars drove by with kids inside in the Gibson County E-911 parking lot. First responders passed out candy in order to bring a since of normalcy during COVID-19. Because...

A group of 14 Butler County fire departments was hoping to receive $2 million to replace obsolete radios, but the Federal Emergency Management Agency rejected the application this week. “We are disappointed that we were not awarded the grant but understood going in...

EVERETT — It could have been a disaster for the Snohomish County 911 dispatch center in September. After working 1½ shifts in a room with other radio dispatchers, in the glass-walled building that’s like a nerve center for all first-responders in Snohomish County, a...