CISA’s Emergency Communications Division (ECD) spearheaded the Cyber Resilient 911 (CR911) Program’s fourth regional symposium, which included CISA Regions 5 and 7. Among the attendees were state 911 administrators, representatives from 911 centers, IT/cyber...

The Honolulu Police Department doesn't track how often the 911 system gets overwhelmed enough to play an automated message. But there are times when all of HPD's emergency response operators are assisting callers. READ FULL ARTICLE

REMSA Health announces that its Regional Emergency Communications Center has earned the designation of Emergency Fire Dispatch (EFD) Accredited Center of Excellence (ACE) from the International Academies of Emergency Dispatch (IAED). This distinction sets apart REMSA...

TAUNTON, Mass. (WLNE) — Taunton officials participated in a groundbreaking ceremony Wednesday, May 1 for the city’s new public safety facility. Mayor Shaunna O’Connell, Taunton police and fire officials and other city elected officials were on hand for the event to...

May 3—GOSHEN — As the only state treasurer in the United States who also serves as board chair of his state's 911 board, Daniel Elliott's history growing up in rural Indiana and his technology background gives him a unique understanding of some of the problems facing...

FCC commissioners last week voted unanimously to propose rules that would require carriers to provide a georouting solution for all wireless calls to 988 Suicide & Crisis Lifeline based on the caller’s physical location rather than the current method of using the...

An incident Thursday at the Warren County Public Safety Building and 911 Communications Center in Franklin Township sent county employees to the hospital. Outside contractors working on the 1024 Route 57 building accidentally triggered a fire suppression system...

Two emergency communications managers with the State of Minnesota have left their leadership positions at the Department of Public Safety (DPS) after 5 INVESTIGATES raised questions about a telework agreement that allowed one of them to work full-time from the East...

Similar to many on-again, off-again relationships, the board of the Spokane Regional Emergency Communications center has apparently hit a breaking point and wants the city of Spokane to commit: Are you in this relationship, or out of it? READ FULL ARTICLE

Alexis Echebarria loves her work, doesn’t seek recognition for her job as the first point of contact during an emergency READ FULL ARTICLE

The staff who handle 911 calls throughout St. Paul and Ramsey County returned to their remodeled center this week, with embedded social workers now stationed in the middle of the room.

San Francisco emergency dispatchers — already dangerously understaffed and overworked — say that sporadic outages in their aging computer system are making their jobs even harder. READ FULL ARTICLE

The Orange County Emergency Communications Center is excited to announce the addition of a “Tree of Life” mural, to recognize dispatchers for the lifesaving measures they provide day after day. Like leaves on a tree, communications officers provide a critical canopy...

JACKSONVILLE, Fla. — Across the country, law enforcement and fire rescue agencies are experiencing a shortage of 911 dispatchers. Between 2019 and 2022, one in four jobs at public safety communications centers were vacant, according to a recent report from the...

San Francisco, CA – Today Mayor London N. Breed and the San Francisco Department of Emergency Management (DEM) celebrated the opening of San Francisco’s newly renovated 911 Dispatch Center. The significant upgrades to the facility, located at 1011 Turk Street,...

A 911 telecommunicator is suing DuPage Public Safety Communications, saying it has discriminated against him because of his race and ethnicity. READ FULL ARTICLE

I recently sat down with Steve Devine, who was named Chief Technology Officer for the Association of Public-Safety Communications Officials International (APCO) this past December. APCO works to empower and educate public safety communications professionals. READ FULL...

As National Telecommunicators Week wraps up, Hamilton County is moving forward with renovation plans on a new building for the County Emergency Communications Center. READ FULL ARTICLE

The Lake County Sheriff’s Office announces a successful implementation of a major 911 technological overhaul.   In 2019, the Lake County Sheriff’s office in conjunction with the Lake County Emergency Telephone Systems Board (ETSB), with the assistance of Crowe...

ALEXANDRIA, Va. — The National Emergency Number Association praised President Biden for recognizing National Public Safety Telecommunicators Week (NPSTW) in a letter from the White House.