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Securing The Next Generation Of 911
While conducting research for my 2021 Wisconsin Public Safety Commission (WIPSCOM) conference presentation, it became immediately clear that securing the nation’s public safety answering points (PSAPs) is no longer just an IT challenge.Shifting from an analog to...
Text to 911 for Emergency Assistance (OH)
Texting, in recent years, has become one of the most valuable forms of communication among modern day technology—even among emergency response teams. While calling 911 is efficient, certain situations might need a texting feature for ultimate safety. Franklin County’s...
Accidental 911 calls add stress to emergency dispatch centers (OK)
Oklahoma 911 call centers are experiencing a large amount of accidental 911 calls due to safety features available on mobile devices including iPhones and Apple watches. According to the Oklahoma 911 Management Authority and the State 911 Coordinator, 12 percent of...
Chautauqua County to Receive Over $165000 in State Aid for Emergency Services (NY)
Chautauqua County has been awarded $165,857 from New York State to make improvements to its 911 response and emergency dispatch operations. The funding, administered by the State Division of Homeland Security and Emergency Services, is part of a $10 million grant...
Aventura Police Department’s 9-1-1…the front line behind the phones (FL)
Did you know the Aventura Police Department’s 9-1-1 Communications Section is 1 of 7 Public Safety Answering Points (PSAP) in Miami-Dade County? In 2020, the Aventura Police Department’s team of 14 Police Communications Officers (PCO) processed over 90,000 phone...
New 911 dispatcher helps couple deliver baby on Utah highway (UT)
SALT LAKE CITY — A Utah couple welcomed their fourth child into the world on the side of Interstate 15, coached through delivery problems by a 911 operator. Dispatcher William Kalaher was new to the job and had only been taking solo calls for two weeks when he...
Local 911 centers get a boost from $10 million statewide grant (NY)
WIVB) — New York State is dishing out $10 million to 911 centers across New York State. Local counties are slated to receive $1.2 million of that pie. The money is coming in the form of a grant from the NYS Division of Homeland Security and Emergency Services....
New Orleans-area 911 center inks multiyear APEX deal with Carbyne to replace call-handling system (LA)
Orleans Parish Communications District (OPCD), one of the largest 911 centers in the U.S., will replace its existing call-handling system with APEX, the cloud-native call-management platform from Carbyne to integrate many next-generation 911 (NG911) capabilities...
City plans to launch public safety phone app (NC)
The City Council and the viewing audience recently heard about a proposed public safety app that would enable residents to use their cell phones to keep track of the police department’s reports of incidents and to quickly communicate with the police. During the June 2...
Prince William County implements new alarm response program (VA)
The Prince William County Department of Public Safety Communications has implemented a new alarm response program designed to improve 9-1-1 response time, minimize duplicate data entry and possible errors, and reduce unnecessary calls between alarm companies and the...
Upcoming emergency dispatch center in Spring will serve north Harris County (TX)
A new emergency dispatch center that will serve nearly half a million people in north Harris County is set to be housed in the Emergency Services District No. 16/Klein Fire Department facility at 16810 Squyres Road, Spring.The operation, which will service fire...
Coos Towns Near Switch To Grafton County Dispatch System (VT)
Following a decision by the New Hampshire Department of Transportation and Weeks Medical Center to end what had been more than three decades of public safety dispatch services out of DOT’s District 1 in Lancaster, a number of western Coos County towns are about to...
Delta County having “911″ call issues (MI)
ESCANABA, Mich. (WLUC) - Delta County Central Dispatch is currently having problems with 911 calls and 906-786-5911 calls. Escanaba Department of Public Safety says there are time when only one end of the conversation can be heard. If you call 911 and give your...
Three decades later, major retires from Frederick County Sheriff’s Office (MD)
Equipped with not much more than a flashlight and radio, a young security officer named Tim Clarke patrolled the campus of Mount St. Mary’s University 30-some years ago. He worked the midnight shift when he wasn’t attending classes at Frederick Community College,...
Communications Center recognizes lifesaving efforts of youth (WV)
CHARLES TOWN — Delaney Hannah, 12, of Charles Town, did not expect to find her great-aunt having a diabetic emergency when she arrived home from school on April 15, but that is exactly what she found. Familiar with the symptoms her aunt was experiencing, Delaney...
Berkeley County is exploding with growth. So have calls for help (SC)
CROSS — In the past decade, an average of 17 people a day have moved into Berkeley County. The population has exploded by more than 30 percent, from 179,400 in 2010 to 241,300 over the past 10 years. It's stretched the county’s resources, infrastructure, schools and...
Metro 911 dispatchers push technology and patience to combat overloading (TN)
NASHVILLE, Tenn. (WKRN) — The sound of gunfire outside of Bar Louie in the Gulch sent customers running and desperately calling for help. However, witnesses tell News 2 they had trouble getting connected to 911 dispatchers. “It wouldn’t go through,” said Tim Davis,...
Laredo Police searching for communication technicians (TX)
LAREDO, TX. (KGNS) -They are the first to answer the call for help during an emergency situation and the police department is searching for others to be a part of their team! The Laredo Police Department is encouraging job seekers looking to make a difference to apply...
Emergency dispatchers post plea after fielding 50 misdials to 911 daily (MI)
GRAND TRAVERSE COUNTY, Mich. (WPBN/WGTU) -- Central Dispatchers in Grand Traverse County said they are getting double the normal amount of misdials to 911. Grand Traverse Central Dispatch posted about the rising concern on its Facebook page Thursday. We're averaging...
New 9-1-1 dispatch center to serve five Spring-Klein area fire departments (TX)
Five emergency service districts are teaming up to build a new 9-1-1 center in the Spring-Klein area, taking emergency calls for all five coverage areas encompassing nearly half a million people. This new Texas Emergency Communications Center comes as a result of the...
UPCOMING EVENTREGISTER>
The Inaugural Howard C. Liebengood Foundation Symposium: The Evolving Law Enforcement Landscape & the First Responder Mental Health Crisis
Wednesday, September 30 to Thursday, October 1, 2026
Law enforcement is operating in one of the most demanding environments in modern history. Shifting public expectations, critical incidents, and ongoing organizational pressures have reshaped the profession, and the impact on officer health and agency stability has never been greater. This inaugural symposium convenes law enforcement leaders, mental health and health care experts, researchers, and bipartisan policymakers to explore practical, evidence-informed solutions. Grounded in research and lived experience, this symposium focuses on translating knowledge into action.
Over two days, participants will examine the evolving policing landscape, confront the profession’s mental health crisis—including elevated rates of suicide, PTSD, depression, and anxiety—and identify strategies to strengthen resilience, crisis response, and organizational leadership.
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONS
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UPDATES
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
LISTEN TO PODCAST
GRANTS
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
REGISTER
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