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County Upgrading 9-1-1 Infrastructure (VA)
When an emergency occurs, it's important that calls are sent to the right place and personnel are able to locate those involved. Upgrading 9-1-1 infrastructure can help with these tasks. Prince William County will switch to Emergency Services Internet Protocol Network...
Erie County Department of Public Safety launches new mobile app for first responders (PA)
Erie, PA – The Erie County Department of Public Safety has launched a new mobile application called CrewForce, which aids first responders who are responding to an emergency by providing access to mission-critical information in real time. CrewForce provides a vital...
Lexington County enhances 9-1-1 services and emergency notification with Smart911 (SC)
Lexington, SC 06/16/2021 - Emergency Service officials in Lexington County have announced that Smart911 is now available to all individuals. Smart911 is a free service that allows individuals and families to sign up online to provide key information to County 9-1-1...
‘What if it had been me?’: Man tries Durham 911 call center three times — all go unanswered (NC)
DURHAM, N.C. (WTVD) -- A Raleigh man tried to call 9-1-1 three times on his way into Durham Wednesday when he came upon a wreck but couldn't get through to anyone. Josh Privette said he was headed to dinner on Highway 70 and saw a car stopped that had its airbags out...
Little Elm eyes mobile command unit (TX)
The town of Little Elm will soon have another tool to help with emergency response. The Town Council on Tuesday approved the purchase of a mobile command center from Farber Specialty Vehicles in the amount of $599,853. According to the town, the 38-foot-long vehicle...
New technology allows first responders to listen in on 911 calls (NV)
The Douglas County Sheriff’s Office is the first law enforcement agency in the State of Nevada to deploy Live911 technology. Developed by Higher Ground, Live911 allows first responders to hear the 911 calls as they are being answered by dispatchers in real-time. This...
New tool uses smartphone GPS to find 911 callers in N.W.T. (Canada)
A new tool to help 911 dispatchers has already helped save a life in the Northwest Territories. RapidSOS is a data platform that helps first responders locate callers by tracking the GPS on their smartphones. The 911 division in the N.W.T. government started using...
New Communications Centre Completed In Raymond Terrace (Australia)
COMMUNICATION is vital, especially during natural disaster incidents. For Port Stephens there is an ongoing collaboration of agencies where Marine Rescue assists the Rural Fire Service with radio communications playing a major role during bushfire events. The Public...
Apple Watches, phones accidentally dialing up trouble for dispatch (MI)
GRAND RAPIDS, Mich. (WOOD) — Don’t bump the buttons: That’s the message from emergency dispatchers across the country as they deal with a large number of accidental calls to 911 from Apple products. “You’re having people, I’m assuming, that are just double tapping...
Westfield City Council Legislation and Ordinance Committee moves regional dispatch (MA)
WESTFIELD and SOUTHWICK – The Westfield City Council Legislation and Ordinance Committee (L&O) June 9 discussed the proposed plan to implement a regional dispatch center for Westfield and Southwick. After the IMA is approved by both the City Council and the Select...
I-Team exposes more breakdowns in Cleveland’s 911 system (OH)
CLEVELAND (WJW) — The FOX 8 I-Team has found phone lines went down Wednesday morning in the Cleveland 911 center. VIDEO: Trooper injured following violent struggle with armed suspect on side of I-71 And, around the same time, technical issues also hit the Cuyahoga...
Public Safety Advocate: Is Your Agency Using FirstNet? If Not, Why Not?
Since the build-out of the FirstNet network began, many federal, state, and local public-safety agencies have become part of the growing number of entities using this Nationwide Public Safety Broadband Network (NPSBN). According to the latest FirstNet (Built with...
Georgia Dispatcher Hears 911 Call for Crash That Killed Son
Curney a dispatcher for Grady EMS told Jones she heard a call about an accident while at work and didn’t think much of it. “But when my grandmother called me I immediately knew that it was my baby, Curney said. The chain of events began when the driver of a white car,...
Philadelphia Selects NICE Inform Elite for New 911 Center to Ensure Highest Levels of Service to Public and First Responders (PA)
NICE (Nasdaq: NICE) today announced that the City of Philadelphia, the sixth largest city in the U.S., has selected NICE Inform Elite to enhance emergency communications for its new 911 center slated to open in 2022. NICE’s next-generation 911-ready technology will...
Albany County Launches ACCORD Pilot Program To Modernize Dispatch Response For Mental Health Crises (NY)
The newly created Albany County Crisis Officials Responding and Diverting (ACCORD) program designed to improve outcomes for nonviolent emergency calls into County dispatch is rolling out Friday as a pilot program in the Hilltowns. The initiative is a multi-agency...
Stay on the line if you accidentally call 911, says local law enforcement (MO)
RALLS COUNTY, Mo. (WGEM) -- Have you ever accidentally called 911? If it happens to you, authorities in the Tri-States are asking you to just stay on the line. Ralls County Sheriff Brad Stinson said they've seen a lot of 911 hang up calls in recent weeks. He said if...
Three Weld County dispatchers awarded for life-saving work (CO)
The Weld County’s Department of Public Safety Communications honored three dispatchers from the Weld County Regional Communications Center for their heroic efforts in saving two lives and helping bring a baby safely into the world. A Weld County Board of Commissioners...
Aventura Police Department’s 9-1-1…the front line behind the phones (FL)
Did you know the Aventura Police Department’s 9-1-1 Communications Section is 1 of 7 Public Safety Answering Points (PSAP) in Miami-Dade County? In 2020, the Aventura Police Department’s team of 14 Police Communications Officers (PCO) processed over 90,000 phone...
URI names Police Maj. Michael Jagoda new director of public safety/chief of police (RI)
KINGSTON, R.I. — June 14, 2021 — The University of Rhode Island has named University Police Maj. Michael A. Jagoda director of public safety and chief of police effective June 19. In his new role, Jagoda will oversee the following units and offices: Alarm Division,...
E-911 working on initiatives, surveys (TN)
Cumberland County E-911 is working to improve services to the community, with plans in place for a mobile communications unit, a backup communications center, and an updated website. “The tornado in Cookeville in March 2020 took their 911 center offline,” said Terry...
UPCOMING EVENTREGISTER>
The Inaugural Howard C. Liebengood Foundation Symposium: The Evolving Law Enforcement Landscape & the First Responder Mental Health Crisis
Wednesday, September 30 to Thursday, October 1, 2026
Law enforcement is operating in one of the most demanding environments in modern history. Shifting public expectations, critical incidents, and ongoing organizational pressures have reshaped the profession, and the impact on officer health and agency stability has never been greater. This inaugural symposium convenes law enforcement leaders, mental health and health care experts, researchers, and bipartisan policymakers to explore practical, evidence-informed solutions. Grounded in research and lived experience, this symposium focuses on translating knowledge into action.
Over two days, participants will examine the evolving policing landscape, confront the profession’s mental health crisis—including elevated rates of suicide, PTSD, depression, and anxiety—and identify strategies to strengthen resilience, crisis response, and organizational leadership.
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONS
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UPDATES
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
LISTEN TO PODCAST
GRANTS
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
REGISTER
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