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Metro 911 dispatchers push technology and patience to combat overloading (TN)
NASHVILLE, Tenn. (WKRN) — The sound of gunfire outside of Bar Louie in the Gulch sent customers running and desperately calling for help. However, witnesses tell News 2 they had trouble getting connected to 911 dispatchers. “It wouldn’t go through,” said Tim Davis,...
Letter sent to County Attorney claims dispatchers were negligent in teen’s death (VA)
The Office of the Loudoun County Attorney is expected to meet with the legal team representing the family of a Loudoun teen who drowned last year after receiving a letter detailing the family’s charges that the county bears responsibility for the June death. Loudoun...
Mutualink Brings Cutting-Edge Technology to Virginia’s First Smart City Deployment
Mutualink, Inc., in partnership with Stafford County and Virginia’s Center for Innovative Technology ( CIT ), successfully deployed and is powering the state’s first Smart City deployment, the Virginia Smart Community Testbed. Mutualink’s secure, intelligent network...
Thousands of accidental 911 calls coming into Hancock County’s 911 center (IN)
HANCOCK COUNTY — “We get them once an hour or more,” said Greg Duda, 911 Dispatcher, and Hancock County 911 Public Information Officer. Duda said the Hancock County 911 Center is on track to beat the 7,300 accidental calls they received in 2020. Since January 1, the...
APCO, NENA, NASNA speakers cite ‘discussions’ to address NG911 funding issues
Representatives of three organizations associated with 911 expressed some optimism that ongoing “discussions” between could lead to broader consensus on the language that should be included in any legislation to provide $15 billion in federal funds to accelerate the...
911 Services could receive boost from federal government COVID-19 relief funds (MO)
Franklin County officials would like to use federal COVID-19 stimulus money to improve emergency communication services, but they need to make sure it’s an allowable expenditure. “We’re going to definitely look into that option if it’s doable,” Presiding Commissioner...
AT&T (T) Augments FirstNet Network in Northern Minnesota
AT&T Inc. T has announced the expansion of the FirstNet network that will augment the wireless communications of Northern Minnesota’s first responders. FirstNet is built with AT&T in a public-private partnership with the FirstNet Authority — an independent...
Coaching callers through CPR is part of daily routine for emergency dispatchers
After getting an incident address and callback number, emergency medical dispatchers ask two questions about a person in distress: “are they conscious?” and “are they breathing?” If the answer to both is no, the person might be in cardiac arrest — and dispatchers...
Panhandle counties choose RapidDeploy for Next Generation 9-1-1 tech (FL)
RapidDeploy technology will accelerate their transition to Next Generation 9-1-1 Panhandle emergency responders and law enforcement are about to get some cutting-edge emergency call center technology, accelerating their transition to Next Generation 9-1-1....
Governments expected to see savings under new 911 center plan (NC)
Municipalities in Halifax County will see some savings in what they pay to fund the county 911 center. Monday commissioners approved a new inter-local agreement in which the formula is based on taking police calls only. Weldon, Enfield and Scotland Neck have signed...
Town hall meeting crowd favors keeping city police dispatch staff (PA)
A town hall meeting hosted by Meadville City Council on Wednesday to discuss the future of Meadville Police Department’s dispatch staff was scheduled for 90 minutes but ended in about half that time: It didn’t take long to reveal the overwhelmingly clear consensus....
Forsyth County 911 Center Awarded CALEA Re-Accreditation (ga)
CUMMING, GA — The Forsyth County 911 Center was recently awarded the Commission on Accreditation for Law Enforcement Agencies, known as CALEA, Public Safety Communications Re-Accreditation and was recognized for the accomplishment by the Forsyth County Board of...
ECC: in case of emergency (MT)
If an emergency happens on base, who do you call? Meet the Emergency Communications Center Airmen. The team consists of the fire officer, Base Defense Operations Center controller, and ECC NCO in charge who work together to quickly respond to emergency situations....
Moving 911 From the Police Department Is Just a Start (WA)
Photo by Dimo Fedortchenko (Creative Commons) Last year’s protests may not have resulted in the dismantling of the Seattle Police Department, but as of June 1, they have produced one small shift: Seattle’s 911 dispatch is no longer housed within SPD. Instead, the unit...
Letter to the Editor: Keeping 911 in the City’s Mental Health Emergency Response
To the editor: Last week, I joined the final day of training for the new teams who will soon begin responding to 911 mental health calls in East Harlem and Harlem. Through this pilot program - the Behavioral Emergency Response Assistance Division or B-HEARD - mental...
Forsyth County Government: Forsyth County 911 Center Awarded CALEA Re-Accreditation
CALEA re-accreditation demonstrates commitment to excellence The Forsyth County 911 Center was recently awarded the Commission on Accreditation for Law Enforcement Agencies (CALEA) Public Safety Communications Re-Accreditation and was recognized for the accomplishment...
Red Bluff police to handle Tehama County Sheriff’s Dispatch Center calls (GA)
RED BLUFF — The Tehama County Sheriff’s Dispatch Center was closed between midnight and 6 a.m. Tuesday and will remain so during those hours due to staffing shortages. During the early morning hours, emergency calls for service will be rerouted to the Red Bluff Police...
New 911 radio dispatch system tested and accepted at factory (MI)
The 911 emergency radio system reconstruction is progressing with completion and acceptance scheduled for early 2022. A delegation from Branch County law enforcement, fire departments and central dispatch on Monday went to J&K in Indiana for a “factory acceptance...
Jones gives final report to E911 Board (AL)
With a system update, financial report and recommendation for a successor, longtime E911 Coordinator Lon Jones gave his final report to the Enterprise E911 Board of Directors at a meeting May 18. Jones said that the city’s Computer-Aided Dispatch system has been...
Making accidental phone calls and hanging up causes stress for dispatchers (MO)
NEWTON COUNTY, MO – 9-1-1 calls happen every day, but not all of them are intentional. Not only does it create more stress, but so far this year, the Newton County Central Dispatch has gotten over 1,200 9-1-1 hang-up calls. That adds up to just over 6 a day. Even is...
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
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Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
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Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
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Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
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