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Crook County 911 launches upgraded emergency medical dispatch system (OR)
PRINEVILLE, Ore. (KTVZ) -- Crook County 911 is implementing a new emergency medical response system this week, designed to improve response times and first responder efficiency. The dispatch center provides communication service to the Prineville Police Department,...
Mentor dispatcher steers mother and infant through life-threatening situation (OH)
There are times when clear, effective communication can make the difference between life and possible disaster. Such was the case during a steady afternoon shift on May 27 when Tim Johns, a dispatcher for the Mentor Safety Forces Communications Unit, received a call...
Paducah eyes 911 upgrades and regional sports complex (KY)
PADUCAH, Ky. (WSIL) -- At last night’s joint meeting between the Paducah Board of Commissioners and the McCracken County Fiscal Court, both boards unanimously voted to be 50/50 partners in the development of the outdoor sports and recreation complex and the public...
Lawsuit against South Carolina county, EMS, dispatcher claims negligence
Aiken County, its Sheriff's Office and its emergency medical services (EMS) department all are being sued because of how an emergency call was handled two years ago. Also named as defendants are Aiken County Sheriff Michael Hunt, Aiken County Administrator Clay...
Local law enforcement try to make 911 calls safer for people with mental, physical needs
Police encounters are stressful for everybody. But they can be complicated and dangerous when they involve people with mental health issues or physical disabilities. The Effingham Police Department and County Sheriff’s Office have launched an initiative to update...
Fort Worth 911 dispatcher: “Two deaths happened because of understaffing” (TX)
A Fort Worth 911 operator recently blew the whistle about the terrible consequences of long hours, understaffing, too much pressure on personnel and widespread delays in asnwering people who need help immediately. Unfortunately, an overworked call taker could have...
Unlike other agencies, NTECC has avoided dispatch staffing issues (TX)
Several emergency response agencies in North Texas are struggling to keep their dispatch center fully staffed. But the North Texas Emergency Communication Center (NTECC) is not one of them. NTECC, which answers 911 calls and dispatches emergency crews in Coppell,...
FCC releases order addressing diversion of 911 fees
State and local entities that use revenues from 911 fees for purposes that do not directly support 911 will be identified and risk losing access to federal 911 funding, according to the FCC’s report and order addressing the issue of 911 fee diversion that was required...
Durham 911 staffing improving, but call takers still feel overworked (NC)
DURHAM, N.C. (WNCN) — In a city that averages more than two shooting incidents per day, the Durham Emergency Communications Center stays busy with 911 calls coming in non-stop. “We receive a lot of calls, I mean Durham is a very place,” one Durham 911 call operator...
Yuma Police Department goes “one on one with 911” (AZ)
YUMA, Ariz. (KYMA, KECY) – The Yuma Police Department Dispatch Center is hosting Saturday from 3:00 p.m. to 7:00 p.m. on 1st Ave. 1500 a recruiting event. Known as One on One with 911, the opportunity provides an opportunity for members of the community to meet and...
$14M upgrade to Cass County emergency radio system nearly complete (ND)
The new system with 1,800 radios for countywide public safety and public works employees should be fully operational by September, according to Project Manager Brian Zastoupil with the Red River Regional Dispatch Center. City and rural firefighters, police and...
Maine Warns People About iPhone Feature Causing 911 False Alarms
So I'm pretty sure we have akk "butt dialed" someone, somewhere, sometime. Maybe even many times. Usually no harm, no foul, right? Now this brings to light a recent Facebook post from the Maine Department of Public Safety Communications department that has many people...
Florida School Districts Select Raptor Technologies as their Panic Alert Solution for Alyssa’s Law Requirement
Raptor Technologies, the leading provider of school safety software, has been selected by seven Florida counties as the mobile panic alert provider to meet the Alyssa's Law requirement for the upcoming 2021-2022 school year....
Langlade County Sees Increase in Accidental 911 Calls (WI)
Local Sheriff’s offices are seeing an increase in accidental 911 calls. It’s creating a drain on resources. So far this month, the Langlade County Emergency Dispatch has gotten more than 159 accidental 911 calls and more than 700 so far this year. Langlade County...
AT&T, FirstNET Increase Number of Portable Cell Cites for First Responders to Over 100; Jason Porter Quoted
AT&T (NYSE: T) has announced the expansion of the FirstNet broadband communications platform’s deployable network assets to support public safety personnel during emergency response efforts. The company said Thursday the expansion provides law enforcement,...
Land leases to host county towers, improve emergency communication (PA)
Land leases for three towers in Orwell, Smithfield and Wysox townships were approved by Bradford County Commissioners Thursday as part of an effort to improve emergency communications in areas where it has been lacking. According to Public Safety and Planning Director...
Georgetown Police Department Announces Retirement of Dispatcher Lucille Manning (MA)
GEORGETOWN — Chief Donald C. Cudmore and the Georgetown Police Department announce the retirement of Communications Dispatcher Lucille Manning after more than three decades of dedicated service to the community. Dispatcher Manning was hired in 1987 in the Georgetown...
Otero County, Alamogordo and Cloudcroft to establish public safety answering point (NM)
The City of Alamogordo, Village of Cloudcroft and Otero County created a public safety answering point which would allow a 911 call center to route emergency calls to the correct entity. A first step in the process was the approval of a joint powers agreement which...
I-TEAM: Continuing the Coverage: Aiken County 911 (SC)
AIKEN, S.C. (WRDW/WAGT) - Aiken County Sheriff Michael Hunt, Administrator Clay Killian, and others are all being sued in federal court. It’s the latest development in our I-Team investigation – Aiken County 911. One year ago we brought you the story of Barbara...
The 911 operator did not send an officer from Fort Worth on call and 3 people died, according to a press report (TX)
An overworked 911 caller failed to dispatch a Fort Worth police officer on a June 1 domestic call that ended in double murder and suicide, according to a news report. Former 911 operator Kate Colley told KXAS-TV the stressed 911 dispatcher received a call from Holly...
UPCOMING EVENTREGISTER>
The Inaugural Howard C. Liebengood Foundation Symposium: The Evolving Law Enforcement Landscape & the First Responder Mental Health Crisis
Wednesday, September 30 to Thursday, October 1, 2026
Law enforcement is operating in one of the most demanding environments in modern history. Shifting public expectations, critical incidents, and ongoing organizational pressures have reshaped the profession, and the impact on officer health and agency stability has never been greater. This inaugural symposium convenes law enforcement leaders, mental health and health care experts, researchers, and bipartisan policymakers to explore practical, evidence-informed solutions. Grounded in research and lived experience, this symposium focuses on translating knowledge into action.
Over two days, participants will examine the evolving policing landscape, confront the profession’s mental health crisis—including elevated rates of suicide, PTSD, depression, and anxiety—and identify strategies to strengthen resilience, crisis response, and organizational leadership.
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONS
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UPDATES
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
LISTEN TO PODCAST
GRANTS
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
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