Mayor Sylvester Turner has appointed the interim director of the Houston Emergency Center to the permanent role, according to a press release. Robert Mock took on the interim role on Feb. 1, a day after the previous director, David Cutler, retired....

SALEM, Ore. (KTVZ) -- Oregon’s 9-1-1 Program and RapidSOS, an emergency response data platform, announced Monday a partnership to deliver lifesaving enhanced location data to each of the state’s 43 9-1-1 centers. Oregon is the first in the nation to securely deploy...

DALLAS - The Dallas Police Department is addressing the 911 dispatch staffing shortage that has led to delays in response time to some priority calls. The department says it is adding and moving staff around to beef up the emergency call center and getting more...

Upper Arlington is eyeing an estimated $2.5 million in security upgrades and renovations to the city's Municipal Services Center, 3600 Tremont Road.   Space from the city's former 911 dispatching room can be incorporated into either the existing UAPD space or City...

With a study into a potential merger with the city of Chandler on Emergency Call Center services now called off, Maricopa is looking to build its own facility and host operations for municipal partners. The Chandler study was halted for a variety of reasons, according...

The Harker Heights City Council, at a recent meeting, heard a report from City Manager David Mitchell, concerning the updating of the Bell County 9-1-1 Communications Center Agreement, which, in addition to Harker Heights, serves Killeen, Temple, Belton, and Bell...

Apple’s devices are usually expensive relative to the competition. The argument that Apple fans make on behalf of the company is that Apple doesn’t compromise its quality. Thus, you would expect that its devices will be perfect and without any design fails. However,...

Watch “9-1-1 Where is Your Emergency?” featuring John Cronin, Emergency Medical Services Manager, Saint Clare’s Health as he discusses what happens as soon as a 9-1-1 call is placed. This video from the Saint Clare’s Health online series, ’Let’s Talk Health’, hosted...

Aubrey Higgins proved to her trainers recently that she was prepared to master Oakland County chaos on her own. The new telecommunicator graduated from six months of 911 call center training by calmly organizing emergency responses to a busy simulated half-hour's...

The City of Langford’s decision to strike out on its own for emergency fire dispatch services will likely put more cash in the pockets of Sooke taxpayers. Langford has operated a joint fire dispatch service for nine years with Sooke, Highlands, Metchosin, Salt Spring...

After insisting an EMD program would be 'too challenging,' airport officials are planning to train all 911 dispatchers to handle medical calls. COLLEGE PARK, Ga. — Hartsfield-Jackson Atlanta International Airport is now hiring Emergency Medical Dispatchers and EMD...

On second thought . . . well, never mind. The Arlington County government auditor, Chris Horton, has received permission to abandon an in-progress look at overtime costs at the Arlington County Sheriff’s Office. The audit began prior to the pandemic, and with its...

RIVER ROUGE, Mich. (FOX 2) - "I felt uncomfortable, I am already frightened to go to work," Felicia Beard said. "I was already intimidated." Felicia Beard worked for the River Rouge Police Department for 17 years, but the 911 dispatcher says the racism,...

“The smartwatch will complement SOMA’s broader “Public Safety as a Service” cloud platform, which includes dispatch, emergency response, data interoperability, and jail management components.” Law enforcement tech specialist SOMA Global has announced a new smartwatch...