COLLIER COUNTY During an emergency, 911 dispatchers are the first line of defense for people in trouble. And now, the Collier County Sheriff’s Office is working to train the next generation of dispatchers to do this important work. The sheriff’s office partnered with...

Volusia County is getting ready to ditch a 30-year-old communications system and replace outdated 9-1-1 equipment and police radios at a cost of more than $24 million. Volusia County Council members on Tuesday approved the contract for Communications International of...

ANTIGO, Wis. (WAOW) -- Just this month, the Langlade County Sheriff’s Office says it's taken more than 150 accidental 911 calls. An accidental call could be fatal when interfering with a real call. More than 700 times this year there's been no emergency, just an...

The National Highway Traffic Safety Administration (NHTSA) published a solicitation for collaboration efforts on the design, implementation, and operation of a nationwide geographic information system (GIS) data store as a means to create and adopt technical...

Geographic information system or GIS data is a core element of the modernization initiative to move America’s go-to dial-in service for emergencies from legacy systems to Next Generation 911, or NG911.  As highlighted in a solicitation recently published by...

DALLAS (WBAP/KLIF) – Two of the largest Police Departments in North Texas are working to overcome a national shortage of 9-1-1 dispatchers. The shortage has resulted in several delayed responses from Dallas Police. City Council woman Cara Mendelsohn said Tuesday that...

TUCSON (KVOA) - Tucson's Public Safety Communications Department is undergoing a major transformation, following an outside report last year that uncovered numerous problems with staffing, morale and training. The News 4 Tucson Investigators have also been tracking...

WINCHESTER — Florida-based L3Harris Technologies Inc. is suing the Frederick County Board of Supervisors, the county government and county Finance Director Cheryl Shiffler over the board’s decision to award Texas-based EF Johnson a contract to replace the county’s...

TOLEDO, Ohio — EDITOR'S NOTE: The attached video originally aired on May 13, 2021. Some Toledo 911 dispatchers are being offered the option to forego vacation and take pay instead. Sterling Rahe, public information officer for the Toledo Fire and Rescue Department...

  Hundreds of calls come in every single day to the 911 call center at the Office of Emergency Management and Communications, but recently dispatchers got an emergency call for one of their own. “I was actually on the stretcher and they were rolling me to the...

BURLINGTON COUNTY, NJ — A hazardous material incident resulted in the evacuation of the Burlington County 911 Call Center late Tuesday afternoon, according to county officials. Four employees were hospitalized as a precaution after a carbon monoxide leak at the...

Daviess County and the city of Washington appear to have reached an agreement for a combined emergency dispatch system. “After meeting with the mayor (Washington Mayor Dave Rhoads) and councilman (Washington City Councilman Allen) Brown on June 14, we have come to a...

As Montgomery County continues to grow rapidly, the county is turning to the Conroe ISD police department for help managing emergency calls. The Montgomery County Emergency Communications District is the local agency charged with providing emergency communications...

The county is looking into the possibility of moving the 911 dispatch center into a building near the Grant County Regional Airport in John Day. Paul Gray, the county’s emergency manager, said a new location for the dispatch center — which is its own agency — would...

(FOX 9) - A county sheriff's office in northern Wisconsin says it has taken more than 700 accidental 911 calls this year, which it attributes to an iPhone feature that can be accidentally triggered while boating or riding ATVs. According to the Langlade County...

Kent Police said the department and Valley Communications Center are reviewing the 52-minute response time by officers to a 911 call June 14 when a boyfriend reportedly beat and strangled his girlfriend to death at a local hotel. “We are deeply saddened by the...

Over the last year, the Council Bluffs Fire Department, Council Bluffs Water Works and the Pottawattamie County 911 Communications Center underwent the ISO PPC evaluation process. I'm happy to report that Council Bluffs received a Class 1 rating that goes into effect...